Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AHCBUS501 Mapping and Delivery Guide
Manage staff

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency AHCBUS501 - Manage staff
Description
Employability Skills
Learning Outcomes and Application This unit of competency describes the skills and knowledge required to manage staff.All work must be carried out to comply with organisational requirements, work health and safety legislation and codes and in consultation with the management team.This unit applies to individuals who take personal responsibility and exercise autonomy in undertaking complex work. They must analyse information and exercise judgement to complete a range of advanced skilled activities.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Competency is to be assessed in the workplace or simulated environment that accurately reflects performance in a real workplace setting.

Assessors must satisfy current standards for RTOs.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine employment requirements
  • Identify tasks and conditions under which performance occurs
  • Identify industrial relations requirements to ensure adherence to relevant award conditions,
  • Determine most appropriate employment arrangements based on employer and employee needs, responsibilities and rights
  • Negotiate enterprise agreements and contracts of employment,
       
Element: Manage workforce performance
  • Develop induction programs for each employee consistent with legislative requirements
  • Clarify and establish terms of engagement for consultants and contractors
  • Conduct induction programs for new internal and external appointees and establish appropriate records
  • Develop and implement strategies for communicating with workers
  • Develop and implement performance management strategies
  • Develop and implement strategies to resolve disputes and conflicts
  • Identify and follow processes for the termination of non-performing staff
       
Element: Implement work health and safety priorities and procedures
  • Develop and communicate safety policies
  • Identify and design safe work practices for the enterprise
  • Communicate and enforce safe work practices
  • Involve all members of staff in hazard identification and risk assessment
  • Induct new staff into the work health and safety system
       
Element: Support workforce training programs
  • Develop strategies to identify and address skill and knowledge gaps
  • Provide on-job training to optimise worker performance and ensure safety and fairness in the workplace
  • Identify off-job training requirements and source and support training
       
Element: Manage administrative support
  • Implement procedures for the administration of staff records
  • Implement administrative procedures to meet legislated requirements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine employment requirements

1.1 Identify tasks and conditions under which performance occurs

1.2 Identify industrial relations requirements to ensure adherence to relevant award conditions,

1.3 Determine most appropriate employment arrangements based on employer and employee needs, responsibilities and rights

1.4 Negotiate enterprise agreements and contracts of employment,

2. Manage workforce performance

2.1 Develop induction programs for each employee consistent with legislative requirements

2.2 Clarify and establish terms of engagement for consultants and contractors

2.3 Conduct induction programs for new internal and external appointees and establish appropriate records

2.4 Develop and implement strategies for communicating with workers

2.5 Develop and implement performance management strategies

2.6 Develop and implement strategies to resolve disputes and conflicts

2.7 Identify and follow processes for the termination of non-performing staff

3. Implement work health and safety priorities and procedures

3.1 Develop and communicate safety policies

3.2 Identify and design safe work practices for the enterprise

3.3 Communicate and enforce safe work practices

3.4 Involve all members of staff in hazard identification and risk assessment

3.5 Induct new staff into the work health and safety system

4. Support workforce training programs

4.1 Develop strategies to identify and address skill and knowledge gaps

4.2 Provide on-job training to optimise worker performance and ensure safety and fairness in the workplace

4.3 Identify off-job training requirements and source and support training

5. Manage administrative support

5.1 Implement procedures for the administration of staff records

5.2 Implement administrative procedures to meet legislated requirements

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

determine work requirements

develop and implement strategies to manage workforce performance

prepare task descriptions

arrange employment of workforce members

implement work health and safety policies, procedures and priorities

review labour productivity

manage the performance of staff

implement procedures for the administration of staff records

manage industrial relations.

The candidate must demonstrate knowledge of:

task descriptions

equal opportunity and equal employment opportunity legislation

work health and safety legislation

relevant industrial awards

performance management approaches

personnel management strategies

employee induction programs

contracts of employment

unfair dismissal legislation

job specifications

interviewing procedures.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine employment requirements

1.1 Identify tasks and conditions under which performance occurs

1.2 Identify industrial relations requirements to ensure adherence to relevant award conditions,

1.3 Determine most appropriate employment arrangements based on employer and employee needs, responsibilities and rights

1.4 Negotiate enterprise agreements and contracts of employment,

2. Manage workforce performance

2.1 Develop induction programs for each employee consistent with legislative requirements

2.2 Clarify and establish terms of engagement for consultants and contractors

2.3 Conduct induction programs for new internal and external appointees and establish appropriate records

2.4 Develop and implement strategies for communicating with workers

2.5 Develop and implement performance management strategies

2.6 Develop and implement strategies to resolve disputes and conflicts

2.7 Identify and follow processes for the termination of non-performing staff

3. Implement work health and safety priorities and procedures

3.1 Develop and communicate safety policies

3.2 Identify and design safe work practices for the enterprise

3.3 Communicate and enforce safe work practices

3.4 Involve all members of staff in hazard identification and risk assessment

3.5 Induct new staff into the work health and safety system

4. Support workforce training programs

4.1 Develop strategies to identify and address skill and knowledge gaps

4.2 Provide on-job training to optimise worker performance and ensure safety and fairness in the workplace

4.3 Identify off-job training requirements and source and support training

5. Manage administrative support

5.1 Implement procedures for the administration of staff records

5.2 Implement administrative procedures to meet legislated requirements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify tasks and conditions under which performance occurs 
Identify industrial relations requirements to ensure adherence to relevant award conditions, 
Determine most appropriate employment arrangements based on employer and employee needs, responsibilities and rights 
Negotiate enterprise agreements and contracts of employment, 
Develop induction programs for each employee consistent with legislative requirements 
Clarify and establish terms of engagement for consultants and contractors 
Conduct induction programs for new internal and external appointees and establish appropriate records 
Develop and implement strategies for communicating with workers 
Develop and implement performance management strategies 
Develop and implement strategies to resolve disputes and conflicts 
Identify and follow processes for the termination of non-performing staff 
Develop and communicate safety policies 
Identify and design safe work practices for the enterprise 
Communicate and enforce safe work practices 
Involve all members of staff in hazard identification and risk assessment 
Induct new staff into the work health and safety system 
Develop strategies to identify and address skill and knowledge gaps 
Provide on-job training to optimise worker performance and ensure safety and fairness in the workplace 
Identify off-job training requirements and source and support training 
Implement procedures for the administration of staff records 
Implement administrative procedures to meet legislated requirements 

Forms

Assessment Cover Sheet

AHCBUS501 - Manage staff
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

AHCBUS501 - Manage staff

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: