Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AHCCMN102 Mapping and Delivery Guide
Apply effective work practices

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency AHCCMN102 - Apply effective work practices
Description
Employability Skills
Learning Outcomes and Application This unit of competency describes the skills and knowledge required to plan and complete tasks effectively within a workplace environment, including working with others, using technologies and solving simple work problems.This unit is designed for use in a Pathway qualification or skills set. It should not be used in a qualification that has a direct job outcome. No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessors must satisfy current standards for RTOs.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan, organise and complete daily work
  • Identify and interpret work instructions and priorities in consultation with supervisor
  • Determine and map out appropriate work plan or daily routine
  • Determine, collect and organise materials, resources and information needed to complete work
  • Complete work tasks within designated timelines and in line with quality standards and instructions
  • Follow work health and safety policies
  • Deal with problems that arise in a practical, timely and appropriate manner and seek assistance when required
  • Seek feedback on work performance and make improvements as required
       
Element: Communicate effectively
  • Identify appropriate lines of communication with supervisors, colleagues and customers
  • Use effective communication skills as well as literacy and numeracy skills, to gather and convey information
  • Demonstrate appropriate non-verbal behaviour
       
Element: Work with others
  • Identify work roles of self and others in the workplace
  • Contribute to team outcomes in a manner that fulfils own work responsibilities and promotes cooperation and good relationships
  • Interact respectfully with customers and colleagues from diverse backgrounds
       
Element: Use workplace technology
  • Select appropriate workplace technology to complete work tasks and use according to workplace and manufacturer guidelines and instructions
  • Inspect workplace technology to ensure it is working properly and take precautions to reduce risks to technology and self
  • Take appropriate action to address or report problems with workplace technology
  • Care for workplace technology according to workplace and manufacturer guidelines and instructions
       
Element: Solve work problems
  • Identify problems and determine practical or creative solutions within scope of individual responsibility
  • Seek assistance from key personnel when required
  • Report workplace problems as required using workplace procedures
       
Element: Adapt to change
  • Identify, clarify and accommodate new work requirements or situations
  • Identify possible practical or creative options to deal with workplace challenges, and discuss with supervisor
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan, organise and complete daily work

1.1 Identify and interpret work instructions and priorities in consultation with supervisor

1.2 Determine and map out appropriate work plan or daily routine

1.3 Determine, collect and organise materials, resources and information needed to complete work

1.4 Complete work tasks within designated timelines and in line with quality standards and instructions

1.5 Follow work health and safety policies

1.6 Deal with problems that arise in a practical, timely and appropriate manner and seek assistance when required

1.7 Seek feedback on work performance and make improvements as required

2. Communicate effectively

2.1 Identify appropriate lines of communication with supervisors, colleagues and customers

2.2 Use effective communication skills as well as literacy and numeracy skills, to gather and convey information

2.3 Demonstrate appropriate non-verbal behaviour

3. Work with others

3.1 Identify work roles of self and others in the workplace

3.2 Contribute to team outcomes in a manner that fulfils own work responsibilities and promotes cooperation and good relationships

3.3 Interact respectfully with customers and colleagues from diverse backgrounds

4. Use workplace technology

4.1 Select appropriate workplace technology to complete work tasks and use according to workplace and manufacturer guidelines and instructions

4.2 Inspect workplace technology to ensure it is working properly and take precautions to reduce risks to technology and self

4.3 Take appropriate action to address or report problems with workplace technology

4.4 Care for workplace technology according to workplace and manufacturer guidelines and instructions

5. Solve work problems

5.1 Identify problems and determine practical or creative solutions within scope of individual responsibility

5.2 Seek assistance from key personnel when required

5.3 Report workplace problems as required using workplace procedures

6. Adapt to change

6.1 Identify, clarify and accommodate new work requirements or situations

6.2 Identify possible practical or creative options to deal with workplace challenges, and discuss with supervisor

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

interpret responsibilities and plan own work activities

follow work health and safety policies

apply relevant ethical practices and codes of practice in the course of work activities

recognise simple numerical information relating to work activity

communicate effectively in the course of work activities

complete work activities in collaboration with others according to instructions, procedures and applicable regulations

identify, report and address problems according to workplace procedures

complete work activities with required attention to detail and without damage to goods, equipment or personnel

use a range of workplace technologies

use industry standard terminology

The candidate must demonstrate knowledge of:

procedures for identifying and using relevant workplace technology

systems and equipment used in the workplace and instructions, processes and precautions for their use

typical problems in the workplace and appropriate action and solutions

workplace procedures, policies and instructions

workplace structures and roles and responsibilities of individuals, and team and group members

basic principles of teamwork in the workplace

verbal and non verbal communication techniques appropriate to receive and convey workplace information

basic concepts of time management to meet daily planning and scheduled timelines

industry and enterprise work health and safety policies


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan, organise and complete daily work

1.1 Identify and interpret work instructions and priorities in consultation with supervisor

1.2 Determine and map out appropriate work plan or daily routine

1.3 Determine, collect and organise materials, resources and information needed to complete work

1.4 Complete work tasks within designated timelines and in line with quality standards and instructions

1.5 Follow work health and safety policies

1.6 Deal with problems that arise in a practical, timely and appropriate manner and seek assistance when required

1.7 Seek feedback on work performance and make improvements as required

2. Communicate effectively

2.1 Identify appropriate lines of communication with supervisors, colleagues and customers

2.2 Use effective communication skills as well as literacy and numeracy skills, to gather and convey information

2.3 Demonstrate appropriate non-verbal behaviour

3. Work with others

3.1 Identify work roles of self and others in the workplace

3.2 Contribute to team outcomes in a manner that fulfils own work responsibilities and promotes cooperation and good relationships

3.3 Interact respectfully with customers and colleagues from diverse backgrounds

4. Use workplace technology

4.1 Select appropriate workplace technology to complete work tasks and use according to workplace and manufacturer guidelines and instructions

4.2 Inspect workplace technology to ensure it is working properly and take precautions to reduce risks to technology and self

4.3 Take appropriate action to address or report problems with workplace technology

4.4 Care for workplace technology according to workplace and manufacturer guidelines and instructions

5. Solve work problems

5.1 Identify problems and determine practical or creative solutions within scope of individual responsibility

5.2 Seek assistance from key personnel when required

5.3 Report workplace problems as required using workplace procedures

6. Adapt to change

6.1 Identify, clarify and accommodate new work requirements or situations

6.2 Identify possible practical or creative options to deal with workplace challenges, and discuss with supervisor

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and interpret work instructions and priorities in consultation with supervisor 
Determine and map out appropriate work plan or daily routine 
Determine, collect and organise materials, resources and information needed to complete work 
Complete work tasks within designated timelines and in line with quality standards and instructions 
Follow work health and safety policies 
Deal with problems that arise in a practical, timely and appropriate manner and seek assistance when required 
Seek feedback on work performance and make improvements as required 
Identify appropriate lines of communication with supervisors, colleagues and customers 
Use effective communication skills as well as literacy and numeracy skills, to gather and convey information 
Demonstrate appropriate non-verbal behaviour 
Identify work roles of self and others in the workplace 
Contribute to team outcomes in a manner that fulfils own work responsibilities and promotes cooperation and good relationships 
Interact respectfully with customers and colleagues from diverse backgrounds 
Select appropriate workplace technology to complete work tasks and use according to workplace and manufacturer guidelines and instructions 
Inspect workplace technology to ensure it is working properly and take precautions to reduce risks to technology and self 
Take appropriate action to address or report problems with workplace technology 
Care for workplace technology according to workplace and manufacturer guidelines and instructions 
Identify problems and determine practical or creative solutions within scope of individual responsibility 
Seek assistance from key personnel when required 
Report workplace problems as required using workplace procedures 
Identify, clarify and accommodate new work requirements or situations 
Identify possible practical or creative options to deal with workplace challenges, and discuss with supervisor 

Forms

Assessment Cover Sheet

AHCCMN102 - Apply effective work practices
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

AHCCMN102 - Apply effective work practices

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: