Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AHCIRG428A Mapping and Delivery Guide
Provide irrigation sales and service

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency AHCIRG428A - Provide irrigation sales and service
Description This Unit covers providing advice on irrigation products and services and defines the standard required to: retain technical currency in all aspects of irrigation relevant to the client group; engage with and give advice to customers; ensure that the advice and product/service type are applicable and suitable for the purpose and growing environment of the client; encourage add on sales; conduct retail transactions; represent the enterprise in a professional manner when dealing with customers.
Employability Skills This Unit contains employability skills.
Learning Outcomes and Application This Unit applies to rural products merchandisers whose job role includes providing advice and making sales in irrigation products and services.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify customer needs
  • Appropriate interpersonal skills are used to accurately identify customer needs
  • Customer enquiries are handled courteously and promptly in accordance with enterprise procedures and industry requirements
  • Available products are matched to customer needs and against ecological considerations
  • Knowledge and understanding of irrigation products is actively and regularly researched and updated from authoritative sources
       
Element: Provide advice on products and services
  • Advice that addresses customer needs is provided to customers in a timely and professional manner
  • Products that may meet customer needs are appropriately exhibited or explained to customer
  • Alternative and additional products and services are suggested as necessary
  • Customers concerns and questions are addressed sensitively in line with enterprise requirements
       
Element: Recommend irrigation components and pumps
  • Irrigation design is interpreted
  • Pump and component requirements are established and discussed with customer
  • Advice is provided on irrigation pumps that is based on suitability for the task, energy efficiency from pump curves and serviceability
  • Advice on components is provided based on technically correct and current information
       
Element: Research irrigation innovations and products
  • Contacts in irrigation product development are maintained and review of new products is conducted
  • Exhibitions and field displays are studied to update technical expertise
  • Technical information and extension advice is read and incorporated into advice to customers and clients
       
Element: Conduct retail transactions with irrigation clients
  • Quantities for irrigation installation projects are estimated
  • Quotes on products and services are provided
  • Price and payment options are negotiated
  • Advice on irrigation product warranties is provided
  • Advice on and arrange product service and repairs is provided
  • Delivery of irrigation merchandise is arranged
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this Unit

The evidence required to demonstrate competency in this Unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:

retain technical currency in all aspects of irrigation relevant to the client group

engage with and give advice to customers

ensure that the advice and product/service type are applicable and suitable for the purpose and growing environment of the client

encourage add on sales

conduct retail transactions

represent the retailer in a professional manner when dealing with customers.

Context of and specific resources for assessment

Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills include:

Ability to:

provide customer service

conduct research of products

interpret irrigation plans

estimate requirements for materials and components from a plan

interpret pump curves

calculate pumping requirements

select irrigation components for a system

calculate pressure loss due to irrigation components

pressure test pumps

monitor performance of pumps and irrigation components

use pressure testing equipment

use recorded information to review energy and water efficiency for an irrigation system

identify adverse environmental impacts of irrigation pumping activities and appropriate remedial action

implement and follow relevant enterprise OHS and environmental policies and procedures

use literacy skills to read, interpret and follow organisational policies and procedures, develop sequenced written instructions, record accurately and legibly information collected and select and apply procedures to a range of tasks

use oral communication skills/language competence to fulfil the job role as specified by the organisation including questioning, active listening, asking for clarification, negotiating solutions and responding to a range of views

use interpersonal skills to work with others and relate to people from a range of cultural, social and religious backgrounds and with a range of physical and mental abilities.

Required knowledge includes:

Knowledge of:

store irrigation products and pump range

interpretation of manufacturers specifications

price negotiation and payment options

store product and service and repair policy

pump and irrigation equipment characteristics, technical capabilities and limitations

pump and irrigation equipment components, controls, features and functions

determination of pump capacities in relation to proposed application

irrigation components technical specifications and suitability

demonstration and assembly of irrigation products and components

basic diagnostic techniques

Occupational Health and Safety (OHS) legislation and industry requirements

Environmental legislation and industry requirements.

The range statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Irrigation products may include:

any products used in the irrigation sector covering low volume, sprinkler, moving sprinkler and surface irrigation systems.

Irrigation services may include:

any services associated with the installation, construction, maintenance or repair of irrigation infrastructure and equipment.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Appropriate interpersonal skills are used to accurately identify customer needs 
Customer enquiries are handled courteously and promptly in accordance with enterprise procedures and industry requirements 
Available products are matched to customer needs and against ecological considerations 
Knowledge and understanding of irrigation products is actively and regularly researched and updated from authoritative sources 
Advice that addresses customer needs is provided to customers in a timely and professional manner 
Products that may meet customer needs are appropriately exhibited or explained to customer 
Alternative and additional products and services are suggested as necessary 
Customers concerns and questions are addressed sensitively in line with enterprise requirements 
Irrigation design is interpreted 
Pump and component requirements are established and discussed with customer 
Advice is provided on irrigation pumps that is based on suitability for the task, energy efficiency from pump curves and serviceability 
Advice on components is provided based on technically correct and current information 
Contacts in irrigation product development are maintained and review of new products is conducted 
Exhibitions and field displays are studied to update technical expertise 
Technical information and extension advice is read and incorporated into advice to customers and clients 
Quantities for irrigation installation projects are estimated 
Quotes on products and services are provided 
Price and payment options are negotiated 
Advice on irrigation product warranties is provided 
Advice on and arrange product service and repairs is provided 
Delivery of irrigation merchandise is arranged 

Forms

Assessment Cover Sheet

AHCIRG428A - Provide irrigation sales and service
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AHCIRG428A - Provide irrigation sales and service

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: