Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AHCMER401 Mapping and Delivery Guide
Coordinate customer service and networking activities
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | AHCMER401 - Coordinate customer service and networking activities |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit of competency describes the skills and knowledge required to coordinate customer service and networking activities.All work must be carried out to comply with workplace procedures, work health and safety legislation and codes.This unit applies to agricultural or horticultural merchandise or department managers who have responsibility for customer service delivery by others.This unit applies to individuals who take responsibility for their own work and provide and communicate solutions to a range of predictable and sometimes unpredictable problems.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Competency is to be assessed in the workplace or simulated environment that accurately reflects performance in a real workplace setting. Assessors must satisfy current standards for RTOs. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Contribute to quality customer standards |
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Element: Implement customer service systems |
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Element: Manage networks to ensure customer needs are addressed |
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