Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AHCWRK204 Mapping and Delivery Guide
Work effectively in the industry

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency AHCWRK204 - Work effectively in the industry
Description
Employability Skills
Learning Outcomes and Application This unit of competency describes the skills and knowledge required to work effectively on an individual basis and with others as well as within a hierarchy of management.The skills and knowledge described in this unit underpin a broad range of activities applicable to a variety of job roles throughout industries at various levels.The unit applies to individuals who work at various levels and should be contextualised to accommodate the responsibility of the individual.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessors must satisfy current standards for RTOs.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Obtain information about the industry
  • Identify and access sources of information about the industry
  • Collect information to assist effective and safe work performance within the industry
  • Obtain and update specific information on sector of work
  • Apply industry and work health and safety information to day-to-day work activities
  • Identify employment terms and conditions
  • Identify career pathways within the industry
  • Maintain biosecurity protocols and procedures at all times
       
Element: Observe employment requirements
  • Use industry developments in the workplace context to improve quality, productivity and conditions
  • Confirm that work practices comply with Codes of Practice and workplace expectations
  • Recognise faults and abnormalities in workplace practices and take remedial action as required
  • Ensure that dress and personal requirements comply with workplace standards
  • Observe punctuality in work attendance
  • Meet employer's expectations through completion of workplace routines and specific instructions within enterprise policies and procedures
       
Element: Accept responsibility for quality of own work
  • Keep personal work space in a well organised and safe condition, and meets relevant standards and policies
  • Adhere to the workplace code of conduct
  • Detect variations in the quality of service or products from required standards and report as required
       
Element: Plan and conduct own work
  • Interpret and follow instructions
  • Identify factors affecting work requirements and take appropriate action
  • Assess work load and prioritise within allocated timeframes
  • Communicate the need for assistance to improve performance clearly to the appropriate person
       
Element: Promote workplace cooperation
  • Undertake responsibilities and duties in a positive manner to promote co-operation and good relationships
  • Conduct co-operation with others in a courteous manner and is appropriate to culture, special needs and linguistic background and position in the organisation
  • Recognise problems and conflict and resolve, where possible, through personal communication or refer to a supervisor, manager or employer for resolution
       
Element: Contribute to a productive work environment
  • Fulfil commitments to undertake work or assist co-workers
  • Share information relevant to work with co-workers to ensure designated work goals are met
  • Share knowledge and skills co-workers through conversations and meetings
  • Recognise and seek contributions of individuals of different gender and social and cultural backgrounds
  • Observe and implement the principles of equal employment opportunity
  • Ensure work is consistent with workplace standards relating to anti-discrimination and workplace harassment
       
Element: Undertake an activity to workplace requirements
  • Interpret work schedules with the schedule and tasks defined
  • Discuss knowledge and skills required for task with supervisors and co-workers
  • Check the availability of materials and equipment to ensure they are consistent with work schedules and the requirements of the tasks
  • Create a daily schedule for completing workplace activities and allocated tasks including priorities, allocated start times, estimation of completion times and materials, equipment and assistance required for completion is decided upon
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Obtain information about the industry

1.1 Identify and access sources of information about the industry

1.2 Collect information to assist effective and safe work performance within the industry

1.3 Obtain and update specific information on sector of work

1.4 Apply industry and work health and safety information to day-to-day work activities

1.5 Identify employment terms and conditions

1.6 Identify career pathways within the industry

1.7 Maintain biosecurity protocols and procedures at all times

2. Observe employment requirements

2.1 Use industry developments in the workplace context to improve quality, productivity and conditions

2.2 Confirm that work practices comply with Codes of Practice and workplace expectations

2.3 Recognise faults and abnormalities in workplace practices and take remedial action as required

2.4 Ensure that dress and personal requirements comply with workplace standards

2.5 Observe punctuality in work attendance

2.6 Meet employer's expectations through completion of workplace routines and specific instructions within enterprise policies and procedures

3. Accept responsibility for quality of own work

3.1 Keep personal work space in a well organised and safe condition, and meets relevant standards and policies

3.2 Adhere to the workplace code of conduct

3.3 Detect variations in the quality of service or products from required standards and report as required

4. Plan and conduct own work

4.1 Interpret and follow instructions

4.2 Identify factors affecting work requirements and take appropriate action

4.3 Assess work load and prioritise within allocated timeframes

4.4 Communicate the need for assistance to improve performance clearly to the appropriate person

5. Promote workplace cooperation

5.1 Undertake responsibilities and duties in a positive manner to promote co-operation and good relationships

5.2 Conduct co-operation with others in a courteous manner and is appropriate to culture, special needs and linguistic background and position in the organisation

5.3 Recognise problems and conflict and resolve, where possible, through personal communication or refer to a supervisor, manager or employer for resolution

6. Contribute to a productive work environment

6.1 Fulfil commitments to undertake work or assist co-workers

6.2 Share information relevant to work with co-workers to ensure designated work goals are met

6.3 Share knowledge and skills co-workers through conversations and meetings

6.4 Recognise and seek contributions of individuals of different gender and social and cultural backgrounds

6.5 Observe and implement the principles of equal employment opportunity

6.6 Ensure work is consistent with workplace standards relating to anti-discrimination and workplace harassment

7. Undertake an activity to workplace requirements

7.1 Interpret work schedules with the schedule and tasks defined

7.2 Discuss knowledge and skills required for task with supervisors and co-workers

7.3 Check the availability of materials and equipment to ensure they are consistent with work schedules and the requirements of the tasks

7.4 Create a daily schedule for completing workplace activities and allocated tasks including priorities, allocated start times, estimation of completion times and materials, equipment and assistance required for completion is decided upon

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

collect information on the industry

observe employment requirements

accept responsibility for quality of own work

manage own work

maintain the safety of others

contribute to a productive work environment

interpret work schedules

meet the industry standard for dress and work practices

communicate effectively with team members and supervisors

use industry standard terminology

The candidate must demonstrate knowledge of:

industry and workplace awards and conditions

employer's expectations

relevant legislation and Codes of Practice applying to the industry

workplace policies and procedures including those relating to quality systems

emergency procedures

organisational structure

workplace communication channels

awareness of workplace health and safety in the context of own work

biosecurity in the context of own work

animal welfare practices in the context of own work where applicable

sustainability practices in the context of own work


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Obtain information about the industry

1.1 Identify and access sources of information about the industry

1.2 Collect information to assist effective and safe work performance within the industry

1.3 Obtain and update specific information on sector of work

1.4 Apply industry and work health and safety information to day-to-day work activities

1.5 Identify employment terms and conditions

1.6 Identify career pathways within the industry

1.7 Maintain biosecurity protocols and procedures at all times

2. Observe employment requirements

2.1 Use industry developments in the workplace context to improve quality, productivity and conditions

2.2 Confirm that work practices comply with Codes of Practice and workplace expectations

2.3 Recognise faults and abnormalities in workplace practices and take remedial action as required

2.4 Ensure that dress and personal requirements comply with workplace standards

2.5 Observe punctuality in work attendance

2.6 Meet employer's expectations through completion of workplace routines and specific instructions within enterprise policies and procedures

3. Accept responsibility for quality of own work

3.1 Keep personal work space in a well organised and safe condition, and meets relevant standards and policies

3.2 Adhere to the workplace code of conduct

3.3 Detect variations in the quality of service or products from required standards and report as required

4. Plan and conduct own work

4.1 Interpret and follow instructions

4.2 Identify factors affecting work requirements and take appropriate action

4.3 Assess work load and prioritise within allocated timeframes

4.4 Communicate the need for assistance to improve performance clearly to the appropriate person

5. Promote workplace cooperation

5.1 Undertake responsibilities and duties in a positive manner to promote co-operation and good relationships

5.2 Conduct co-operation with others in a courteous manner and is appropriate to culture, special needs and linguistic background and position in the organisation

5.3 Recognise problems and conflict and resolve, where possible, through personal communication or refer to a supervisor, manager or employer for resolution

6. Contribute to a productive work environment

6.1 Fulfil commitments to undertake work or assist co-workers

6.2 Share information relevant to work with co-workers to ensure designated work goals are met

6.3 Share knowledge and skills co-workers through conversations and meetings

6.4 Recognise and seek contributions of individuals of different gender and social and cultural backgrounds

6.5 Observe and implement the principles of equal employment opportunity

6.6 Ensure work is consistent with workplace standards relating to anti-discrimination and workplace harassment

7. Undertake an activity to workplace requirements

7.1 Interpret work schedules with the schedule and tasks defined

7.2 Discuss knowledge and skills required for task with supervisors and co-workers

7.3 Check the availability of materials and equipment to ensure they are consistent with work schedules and the requirements of the tasks

7.4 Create a daily schedule for completing workplace activities and allocated tasks including priorities, allocated start times, estimation of completion times and materials, equipment and assistance required for completion is decided upon

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and access sources of information about the industry 
Collect information to assist effective and safe work performance within the industry 
Obtain and update specific information on sector of work 
Apply industry and work health and safety information to day-to-day work activities 
Identify employment terms and conditions 
Identify career pathways within the industry 
Maintain biosecurity protocols and procedures at all times 
Use industry developments in the workplace context to improve quality, productivity and conditions 
Confirm that work practices comply with Codes of Practice and workplace expectations 
Recognise faults and abnormalities in workplace practices and take remedial action as required 
Ensure that dress and personal requirements comply with workplace standards 
Observe punctuality in work attendance 
Meet employer's expectations through completion of workplace routines and specific instructions within enterprise policies and procedures 
Keep personal work space in a well organised and safe condition, and meets relevant standards and policies 
Adhere to the workplace code of conduct 
Detect variations in the quality of service or products from required standards and report as required 
Interpret and follow instructions 
Identify factors affecting work requirements and take appropriate action 
Assess work load and prioritise within allocated timeframes 
Communicate the need for assistance to improve performance clearly to the appropriate person 
Undertake responsibilities and duties in a positive manner to promote co-operation and good relationships 
Conduct co-operation with others in a courteous manner and is appropriate to culture, special needs and linguistic background and position in the organisation 
Recognise problems and conflict and resolve, where possible, through personal communication or refer to a supervisor, manager or employer for resolution 
Fulfil commitments to undertake work or assist co-workers 
Share information relevant to work with co-workers to ensure designated work goals are met 
Share knowledge and skills co-workers through conversations and meetings 
Recognise and seek contributions of individuals of different gender and social and cultural backgrounds 
Observe and implement the principles of equal employment opportunity 
Ensure work is consistent with workplace standards relating to anti-discrimination and workplace harassment 
Interpret work schedules with the schedule and tasks defined 
Discuss knowledge and skills required for task with supervisors and co-workers 
Check the availability of materials and equipment to ensure they are consistent with work schedules and the requirements of the tasks 
Create a daily schedule for completing workplace activities and allocated tasks including priorities, allocated start times, estimation of completion times and materials, equipment and assistance required for completion is decided upon 

Forms

Assessment Cover Sheet

AHCWRK204 - Work effectively in the industry
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

AHCWRK204 - Work effectively in the industry

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: