Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AHCWRK205 Mapping and Delivery Guide
Participate in workplace communications

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency AHCWRK205 - Participate in workplace communications
Description
Employability Skills
Learning Outcomes and Application This unit of competency describes the skills and knowledge required to participate in workplace communications.The skills and knowledge described in this unit underpin a broad range of activities applicable to a variety of job roles throughout industries at various levels.The unit applies to individuals who work at various levels and should be contextualised to accommodate the responsibility of the individual.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessors must satisfy current standards for RTOs

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Follow routine spoken messages
  • Gather required information by listening and interpret information
  • Follow instructions and procedures in an appropriate sequence for the task and in accordance with the information received
  • Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood
       
Element: Perform workplace duties following routine written notices
  • Read and interpret written notices and instructions
  • Follow routine written instructions and procedures in sequence
  • Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood
  • Follow enterprise work health and safety policies
       
Element: Obtain and provide information in response to workplace requirements
  • Obtain and interpret specific, relevant information
  • Write any required information completely, accurately and legibly
  • Identify sources of required information and establish appropriate contact
  • Ensure personal interaction is courteous and make enquiries clearly and concisely
  • Use defined procedures for the location and storage of information
       
Element: Complete relevant work-related documents
  • Complete a range of forms relating to conditions of employment accurately and legibly
  • Record workplace data manually or electronically using standard workplace forms and documents
  • Use basic mathematical processes for routine calculations
  • Identify and rectify errors in recording information on forms and documents
  • Complete reporting requirements to supervisor as required by workplace procedures
       
Element: Participate in workplace meetings and discussion
  • Attend team meetings on time
  • Express own opinions clearly and listen to those of others without interruption
  • Make contributions to meetings that are consistent with the meeting purpose and established protocols
  • Ask and respond to questions about routine workplace procedures and matters concerning conditions of employment
  • Interpret and implement meeting outcomes
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Follow routine spoken messages

1.1 Gather required information by listening and interpret information

1.2 Follow instructions and procedures in an appropriate sequence for the task and in accordance with the information received

1.3 Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood

2. Perform workplace duties following routine written notices

2.1 Read and interpret written notices and instructions

2.2 Follow routine written instructions and procedures in sequence

2.3 Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood

2.4 Follow enterprise work health and safety policies

3. Obtain and provide information in response to workplace requirements

3.1 Obtain and interpret specific, relevant information

3.2 Write any required information completely, accurately and legibly

3.3 Identify sources of required information and establish appropriate contact

3.4 Ensure personal interaction is courteous and make enquiries clearly and concisely

3.5 Use defined procedures for the location and storage of information

4. Complete relevant work-related documents

4.1 Complete a range of forms relating to conditions of employment accurately and legibly

4.2 Record workplace data manually or electronically using standard workplace forms and documents

4.3 Use basic mathematical processes for routine calculations

4.4 Identify and rectify errors in recording information on forms and documents

4.5 Complete reporting requirements to supervisor as required by workplace procedures

5. Participate in workplace meetings and discussion

5.1 Attend team meetings on time

5.2 Express own opinions clearly and listen to those of others without interruption

5.3 Make contributions to meetings that are consistent with the meeting purpose and established protocols

5.4 Ask and respond to questions about routine workplace procedures and matters concerning conditions of employment

5.5 Interpret and implement meeting outcomes

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

following simple spoken messages

performing routine workplace duties following simple written instructions

gathering and providing information in response to workplace requirements

completing relevant work-related documents

estimating, calculating and recording routine workplace measures

using basic mathematical processes of addition, subtraction, division, multiplication, percentages, decimal points and ratios

participating in workplace meetings and discussions

use of industry standard terminology

awareness of work health and safety in the context of own work

appropriate sustainability practices in the context of own work.

The candidate must demonstrate knowledge of:

effective communication, including the role of body language

different modes of communication (e.g. written and non-verbal)

effective communication in a work team

communication procedures and systems, and technology relevant to the organisation and the individual's work responsibilities.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Follow routine spoken messages

1.1 Gather required information by listening and interpret information

1.2 Follow instructions and procedures in an appropriate sequence for the task and in accordance with the information received

1.3 Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood

2. Perform workplace duties following routine written notices

2.1 Read and interpret written notices and instructions

2.2 Follow routine written instructions and procedures in sequence

2.3 Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood

2.4 Follow enterprise work health and safety policies

3. Obtain and provide information in response to workplace requirements

3.1 Obtain and interpret specific, relevant information

3.2 Write any required information completely, accurately and legibly

3.3 Identify sources of required information and establish appropriate contact

3.4 Ensure personal interaction is courteous and make enquiries clearly and concisely

3.5 Use defined procedures for the location and storage of information

4. Complete relevant work-related documents

4.1 Complete a range of forms relating to conditions of employment accurately and legibly

4.2 Record workplace data manually or electronically using standard workplace forms and documents

4.3 Use basic mathematical processes for routine calculations

4.4 Identify and rectify errors in recording information on forms and documents

4.5 Complete reporting requirements to supervisor as required by workplace procedures

5. Participate in workplace meetings and discussion

5.1 Attend team meetings on time

5.2 Express own opinions clearly and listen to those of others without interruption

5.3 Make contributions to meetings that are consistent with the meeting purpose and established protocols

5.4 Ask and respond to questions about routine workplace procedures and matters concerning conditions of employment

5.5 Interpret and implement meeting outcomes

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Gather required information by listening and interpret information 
Follow instructions and procedures in an appropriate sequence for the task and in accordance with the information received 
Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood 
Read and interpret written notices and instructions 
Follow routine written instructions and procedures in sequence 
Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood 
Follow enterprise work health and safety policies 
Obtain and interpret specific, relevant information 
Write any required information completely, accurately and legibly 
Identify sources of required information and establish appropriate contact 
Ensure personal interaction is courteous and make enquiries clearly and concisely 
Use defined procedures for the location and storage of information 
Complete a range of forms relating to conditions of employment accurately and legibly 
Record workplace data manually or electronically using standard workplace forms and documents 
Use basic mathematical processes for routine calculations 
Identify and rectify errors in recording information on forms and documents 
Complete reporting requirements to supervisor as required by workplace procedures 
Attend team meetings on time 
Express own opinions clearly and listen to those of others without interruption 
Make contributions to meetings that are consistent with the meeting purpose and established protocols 
Ask and respond to questions about routine workplace procedures and matters concerning conditions of employment 
Interpret and implement meeting outcomes 

Forms

Assessment Cover Sheet

AHCWRK205 - Participate in workplace communications
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

AHCWRK205 - Participate in workplace communications

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: