Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AHCWRK208A Mapping and Delivery Guide
Provide information on products and services
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | AHCWRK208A - Provide information on products and services |
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Description | This unit covers the process of providing information on products and services in a range of rural merchandising settings and defines the standard required to: respond to client requests for information; use questioning to identify customer requirements; refer or seek advice from supervisors and appropriate personnel; represent the enterprise in a professional manner when dealing with customers. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to working under supervision, within enterprise guidelines. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify information requirements |
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Element: Provide information |
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