- AHCWRK402A - Provide information on issues and policies
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AHCWRK402A Mapping and Delivery Guide
Provide information on issues and policies
Version 1.0
Issue Date: April 2024
| Qualification | - |
Unit of Competency | AHCWRK402A - Provide information on issues and policies |
|---|---|---|---|
| Description | This unit covers the provision of information on issues and policies and defines the standard required to: process a request for information; access information to respond to the request; collate information to deal specifically with the request; prepare a response using chosen media; maintain a record of the information provided and file for future reference. | ||
| Employability Skills | This unit contains employability skills. | ||
| Learning Outcomes and Application | This unit applies to workplace supervisors and managers in the agriculture, horticulture and land management sectors and describes the process of researching, extracting and providing information on issues and policies | ||
| Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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| Prerequisites/co-requisites | |||
| Competency Field | |||
| Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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| Elements of Competency | Performance Criteria | |||||||
| Element: Process a request for information on issues and policies |
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| Element: Identify sources and extract information |
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| Element: Evaluate information for meeting client request |
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| Element: Prepare and finalise report |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following: process a request for information access information to respond to the request collate information to deal specifically with the request prepare a response using chosen media maintain a record of the information provided and file for future reference. |
Context of and specific resources for assessment | Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills |
use literacy skills to read, interpret and follow organisational policies and procedures, develop sequenced written instructions, record accurately and legibly information collected and select and apply procedures to a range of tasks use oral communication skills/language competence to fulfil the job role as specified by the organisation including questioning, active listening, asking for clarification, negotiating solutions and responding to a range of views use numeracy skills to estimate, calculate and record routine and more complex workplace measures and data use interpersonal skills to work with others and relate to people from a range of cultural, social and religious backgrounds and with a range of physical and mental abilities. |
Required knowledge |
workplace policies and documentation on local, regional, state and national issues relevant workplace documentation on international treaties, agreements and charters types of information sources methods and means of accessing and extracting the required information methods of validating information types of reports and their uses. |
The range statement relates to the unit of competency as a whole. | |
Types of information and policies may include: | information taken from a range of sources including personal files and notes articles (academic, on-line, newspaper, journal) specialist texts letters internal correspondence government reports relevant legislation Codes of Practice national and international protocols and charters statistics local knowledge original research media (television, video, audio) libraries. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Request is documented using the appropriate recording system. | |||
| Relevant notes are recorded from dialogue with the client and from correspondence. | |||
| Approval to access information is sought and obtained and requests forwarded where appropriate. | |||
| Client is actively listened to and questioned appropriately to clarify and elicit information provided. | |||
| Relevant sources and locations of information are identified, accessed and researched. | |||
| Clear sequenced oral instructions are provided to colleagues required for assistance. | |||
| Workplace policies and documentation relevant to the request are evaluated. | |||
| Information relevant to the particular request is located and extracted and copied. | |||
| Alternative methods to locate identified gaps in information. | |||
| Information is evaluated for its validity and reliability and appropriateness to the client request. | |||
| Client is engaged in effective dialogue to clarify indistinct or incorrect information. | |||
| Additional information is obtained if available information is inadequate, unclear, conflicting or incorrect. | |||
| Report is developed, written, formatted and proofed according to enterprise policies and procedures. | |||
| Report is checked for accuracy and intention. | |||
| Review and sign off of report is arranged with designated person where required. | |||
| Record of report/correspondence is made. | |||
| Report/correspondence is forwarded to client. |
Forms
Assessment Cover Sheet
AHCWRK402A - Provide information on issues and policies
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
AHCWRK402A - Provide information on issues and policies
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: