Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AHCWRK403 Mapping and Delivery Guide
Supervise work routines and staff performance

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency AHCWRK403 - Supervise work routines and staff performance
Description
Employability Skills
Learning Outcomes and Application This unit of competency describes the skills and knowledge required to supervise work routines and staff performance.This unit applies to individuals who take responsibility for their own work and for the quality of the work of others within known parameters. They provide and communicate solutions to a range of predictable and sometimes unpredictable problems.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessors must satisfy current standards for RTOs.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Communicate work roles
  • Define and document the roles and responsibilities of staff
  • Identify the skills of staff and match with available tasks and duties
  • Identify the requirements of jobs and communicate to personnel
  • Develop information on activities and provide to personnel
  • Implement work health and safety policy and procedural requirements for supervisors
       
Element: Coordinate activities
  • Prioritise work activities to ensure completion of tasks within available timelines
  • Develop work plans to establish targets and objectives of activities, and to define tasks and timelines
  • Identify training and learning opportunities and incorporate into work activities
  • Clarify supervisory and reporting responsibilities and maintain
  • Implement enterprise environmental policy and procedures for supervisors
       
Element: Maintain effective working relations
  • Recognise and address problems through discussion with work group
  • Seek assistance from work group members when difficulties arise in achieving allocated tasks
  • Use discussion and information sharing routinely to communicate requirements of work activities through a participative approach
  • Manage disagreements and conflicts constructively using appropriate conflict management strategies
       
Element: Provide feedback
  • Provide clear and constructive feedback to individuals to support achievement of outcomes
  • Identify difficult situations and use negotiation techniques to achieve results
  • Monitor team and individual performances regularly to ensure personnel are able to achieve goals
  • Maintain supervisory structures and lines of reporting
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate work roles

1.1 Define and document the roles and responsibilities of staff

1.2 Identify the skills of staff and match with available tasks and duties

1.3 Identify the requirements of jobs and communicate to personnel

1.4 Develop information on activities and provide to personnel

1.5 Implement work health and safety policy and procedural requirements for supervisors

2. Coordinate activities

2.1 Prioritise work activities to ensure completion of tasks within available timelines

2.2 Develop work plans to establish targets and objectives of activities, and to define tasks and timelines

2.3 Identify training and learning opportunities and incorporate into work activities

2.4 Clarify supervisory and reporting responsibilities and maintain

2.5 Implement enterprise environmental policy and procedures for supervisors

3. Maintain effective working relations

3.1 Recognise and address problems through discussion with work group

3.2 Seek assistance from work group members when difficulties arise in achieving allocated tasks

3.3 Use discussion and information sharing routinely to communicate requirements of work activities through a participative approach

3.4 Manage disagreements and conflicts constructively using appropriate conflict management strategies

4. Provide feedback

4.1 Provide clear and constructive feedback to individuals to support achievement of outcomes

4.2 Identify difficult situations and use negotiation techniques to achieve results

4.3 Monitor team and individual performances regularly to ensure personnel are able to achieve goals

4.4 Maintain supervisory structures and lines of reporting

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

supervise and instruct staff to achieve work activities

delegate and allocate tasks

assess and evaluate staff capability

identify and provide training requirements

plan timesheets and timetables to meet deadlines

demonstrate safe workplace and environmentally responsible practices

solve staffing and resourcing problems

evaluate performance, provide feedback and prepare reports and performance appraisals

promote and maintain effective relationships between staff

monitor productivity and maintain staff records as required

use industry standard terminology.

The candidate must demonstrate knowledge of:

enterprise personnel processes

enterprise organisational structure and responsibilities

techniques for building trust and relationships

principles of team work and negotiation

leadership for the work team

performance appraisal systems and procedures

principles of time management

conflict management techniques

enterprise training requirements and processes

relevant State and Territory legislation, regulations and Codes of Practice with regard to work health and safety, environmental protection and employment

work health and safety hazard identification, risk assessment and development of risk controls.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate work roles

1.1 Define and document the roles and responsibilities of staff

1.2 Identify the skills of staff and match with available tasks and duties

1.3 Identify the requirements of jobs and communicate to personnel

1.4 Develop information on activities and provide to personnel

1.5 Implement work health and safety policy and procedural requirements for supervisors

2. Coordinate activities

2.1 Prioritise work activities to ensure completion of tasks within available timelines

2.2 Develop work plans to establish targets and objectives of activities, and to define tasks and timelines

2.3 Identify training and learning opportunities and incorporate into work activities

2.4 Clarify supervisory and reporting responsibilities and maintain

2.5 Implement enterprise environmental policy and procedures for supervisors

3. Maintain effective working relations

3.1 Recognise and address problems through discussion with work group

3.2 Seek assistance from work group members when difficulties arise in achieving allocated tasks

3.3 Use discussion and information sharing routinely to communicate requirements of work activities through a participative approach

3.4 Manage disagreements and conflicts constructively using appropriate conflict management strategies

4. Provide feedback

4.1 Provide clear and constructive feedback to individuals to support achievement of outcomes

4.2 Identify difficult situations and use negotiation techniques to achieve results

4.3 Monitor team and individual performances regularly to ensure personnel are able to achieve goals

4.4 Maintain supervisory structures and lines of reporting

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Define and document the roles and responsibilities of staff 
Identify the skills of staff and match with available tasks and duties 
Identify the requirements of jobs and communicate to personnel 
Develop information on activities and provide to personnel 
Implement work health and safety policy and procedural requirements for supervisors 
Prioritise work activities to ensure completion of tasks within available timelines 
Develop work plans to establish targets and objectives of activities, and to define tasks and timelines 
Identify training and learning opportunities and incorporate into work activities 
Clarify supervisory and reporting responsibilities and maintain 
Implement enterprise environmental policy and procedures for supervisors 
Recognise and address problems through discussion with work group 
Seek assistance from work group members when difficulties arise in achieving allocated tasks 
Use discussion and information sharing routinely to communicate requirements of work activities through a participative approach 
Manage disagreements and conflicts constructively using appropriate conflict management strategies 
Provide clear and constructive feedback to individuals to support achievement of outcomes 
Identify difficult situations and use negotiation techniques to achieve results 
Monitor team and individual performances regularly to ensure personnel are able to achieve goals 
Maintain supervisory structures and lines of reporting 

Forms

Assessment Cover Sheet

AHCWRK403 - Supervise work routines and staff performance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AHCWRK403 - Supervise work routines and staff performance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: