Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AMPCOR205 Mapping and Delivery Guide
Communicate in the workplace

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency AMPCOR205 - Communicate in the workplace
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to carry out workplace communication practices. It includes the competencies to identify the enterprise's communication channels, use communication skills to undertake and complete workplace requirements, and contribute to positive workplace relations.This unit can be used as part of a meat establishment workplace induction program introducing an individual to the industry and workplace communication requirements.This unit must be delivered and assessed in the context of Australian meat industry standards and regulations.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

As a minimum, the following three forms of evidence must be used:

quiz of underpinning knowledge

workplace demonstration

workplace referee or third-party report of performance over time

Assessors must satisfy current standards for RTOs.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Contribute to the maintenance and improvement of workplace operations and requirements
  • Solve problems by communicating with others
  • Exchange information to perform workplace tasks and take appropriate action
  • Provide clear and prompt spoken and written reports (where applicable)
       
Element: Identify key personnel in the workplace
  • Identify the organisational structure of the workplace, mission statements and strategic plan
  • Identify key personnel and their roles in the organisation
  • Identify the role of trainees
       
Element: Contribute to positive workplace relations
  • Recognise and consider communication styles of cultural, social and ethnic groups
  • Use appropriate communication style for context, audience and purpose
  • Consider regulatory and workplace ethical standards in verbal and non-verbal communications
       
Element: Contribute to the maintenance and improvement of workplace operations and requirements
  • Solve problems by communicating with others
  • Exchange information to perform workplace tasks and take appropriate action
  • Provide clear and prompt spoken and written reports (where applicable)
       
Element: Identify key personnel in the workplace
  • Identify the organisational structure of the workplace, mission statements and strategic plan
  • Identify key personnel and their roles in the organisation
  • Identify the role of trainees
       
Element: Contribute to positive workplace relations
  • Recognise and consider communication styles of cultural, social and ethnic groups
  • Use appropriate communication style for context, audience and purpose
  • Consider regulatory and workplace ethical standards in verbal and non-verbal communications
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Contribute to the maintenance and improvement of workplace operations and requirements

1.1 Solve problems by communicating with others

1.2 Exchange information to perform workplace tasks and take appropriate action

1.3 Provide clear and prompt spoken and written reports (where applicable)

2. Identify key personnel in the workplace

2.1 Identify the organisational structure of the workplace, mission statements and strategic plan

2.2 Identify key personnel and their roles in the organisation

2.3 Identify the role of trainees

3. Contribute to positive workplace relations

3.1 Recognise and consider communication styles of cultural, social and ethnic groups

3.2 Use appropriate communication style for context, audience and purpose

3.3 Consider regulatory and workplace ethical standards in verbal and non-verbal communications

The candidate must be observed consistently complying with workplace communication requirements under normal production conditions.

The candidate must:

copy and record workplace information accurately in routine formats and proformas

demonstrate effective communication techniques with supervisors and colleagues

demonstrate the exchange of relevant routine information with others to:

explain issues or problems

meet quality and food safety requirements

offer suggestions for improvement

reach conclusions

describe forms of feedback provided to colleagues and key personnel

participate in, and contribute to, meetings and discussions

read and write to a level typically required in the workplace

use appropriate communication styles when:

negotiating sensitive issues

obtaining views and information from others

working with cultural, social and ethnic groups

The candidate must demonstrate a basic factual, technical and procedural knowledge of:

roles of key personnel in the workplace

sources of information relevant to own work, including workplace health and safety, regulatory, work instructions and workplace requirements

workplace standards of behaviour

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Contribute to the maintenance and improvement of workplace operations and requirements

1.1 Solve problems by communicating with others

1.2 Exchange information to perform workplace tasks and take appropriate action

1.3 Provide clear and prompt spoken and written reports (where applicable)

2. Identify key personnel in the workplace

2.1 Identify the organisational structure of the workplace, mission statements and strategic plan

2.2 Identify key personnel and their roles in the organisation

2.3 Identify the role of trainees

3. Contribute to positive workplace relations

3.1 Recognise and consider communication styles of cultural, social and ethnic groups

3.2 Use appropriate communication style for context, audience and purpose

3.3 Consider regulatory and workplace ethical standards in verbal and non-verbal communications

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Solve problems by communicating with others 
Exchange information to perform workplace tasks and take appropriate action 
Provide clear and prompt spoken and written reports (where applicable) 
Identify the organisational structure of the workplace, mission statements and strategic plan 
Identify key personnel and their roles in the organisation 
Identify the role of trainees 
Recognise and consider communication styles of cultural, social and ethnic groups 
Use appropriate communication style for context, audience and purpose 
Consider regulatory and workplace ethical standards in verbal and non-verbal communications 
Solve problems by communicating with others 
Exchange information to perform workplace tasks and take appropriate action 
Provide clear and prompt spoken and written reports (where applicable) 
Identify the organisational structure of the workplace, mission statements and strategic plan 
Identify key personnel and their roles in the organisation 
Identify the role of trainees 
Recognise and consider communication styles of cultural, social and ethnic groups 
Use appropriate communication style for context, audience and purpose 
Consider regulatory and workplace ethical standards in verbal and non-verbal communications 

Forms

Assessment Cover Sheet

AMPCOR205 - Communicate in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AMPCOR205 - Communicate in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: