Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AMPMGT504 Mapping and Delivery Guide
Develop, manage and maintain quality systems

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency AMPMGT504 - Develop, manage and maintain quality systems
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to establish, maintain and control an enterprise quality system. It also describes the skills and knowledge needed to lead people, manage systems and ensure quality in all enterprise systems and operations. The development and management of quality systems affects enterprise ability to operate in specific markets and influences customer and consumer confidence in products.This unit will be of particular interest to Quality Assurance (QA) managers and personnel, production managers and supervisors, operating in a meat industry context. At this level individuals exercise considerable responsibility and accountability within enterprise structures and are required to make significant contributions to the values, goals and operations of the enterprise. They will typically have responsibility for establishing and reviewing systems for their worksite or department. They may be assisted by external experts to develop plans and strategies.This unit must be delivered using Australian meat industry standards and regulations.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Competency must be demonstrated through sustained performance over time, at an appropriate level of responsibility and authority and under typical operating and production conditions for the enterprise.

Assessment must include:

third party referee report of sustained performance at an appropriate level of authority and responsibility

written assignment focusing on understanding and applying principles and theory to workplace operations

workplace projects which focus on the enterprise environment and conditions

Assessors must satisfy current standards for RTOs.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish requirements of the quality system
  • Develop policies expressing the organisation's commitment to the quality system and processes
  • Identify legislative requirements for enterprise quality systems
  • Determine scope and objectives of the quality system, including links with all enterprise operations, customers, suppliers and contractors
  • Establish Quality performance standards, including customer and supplier service standards, in accordance with enterprise goals and directions
  • Identify resource requirements and include them in financial, human resource and operational plans
       
Element: Design and prepare for the quality system
  • Select and design Quality systems to meet enterprise, customer and regulatory requirements
  • Ensure Quality principles underpin all enterprise operations to achieve business goals and performance standards
  • Clearly define and communicate responsibilities for development, implementation and operation of the system
  • Involve personnel from all levels and areas of the organisation in the development and implementation of the quality system
  • Develop and validate system components, procedures and supporting documentation
  • Develop consultative and communication strategies to link the quality system with all aspects of enterprise operations
  • Determine and negotiate supplier or contractor service standards and audit requirements
  • Develop performance measures and indicators to assess performance against policies, goals and relevant standards
       
Element: Implement and monitor the quality system
  • Prepare and resource implementation plan
  • Prepare and resource training plans to provide personnel at all levels with quality concepts and skills
  • Address Quality system requirements and customer focus in the establishment, operation and evaluation of all enterprise systems
  • Identify and validate control and preventative action measures
  • Develop and monitor corrective action procedures
  • Establish procedures for reporting, recording and responding to non-conformances and non-compliances
  • Monitor and document customer and supplier service standards
  • Collect, analyse and report implications of Quality data
  • Monitor Quality costs and performance
  • Prepare Quality system for external review and approval by relevant authorities
       
Element: Continuously improve the quality system
  • Monitor and review impacts of the quality system on enterprise operations
  • Resolve responses to customer complaints and requests and use feedback to improve the system
  • Establish procedures for the ongoing identification and resolution of issues
  • Update Quality system for changes in process, technical information, customer and regulatory requirements
  • Include stakeholders in decision making and continuous improvement processes and strategies
  • Feed Quality system results, findings and conclusions into improvement processes
  • Analyse costs and benefits of the quality system
  • Continuously review Quality goals and targets
       
Element: Communicate quality outcomes
  • Complete certification of products and processes consistent with quality outcomes according to customer and regulatory requirements
  • Promptly notify regulatory authorities and agencies of breaches and non-compliance incidents
  • Use Quality outcomes to promote public confidence in enterprise products and services
       
Element: Establish requirements of the quality system
  • Develop policies expressing the organisation's commitment to the quality system and processes
  • Identify legislative requirements for enterprise quality systems
  • Determine scope and objectives of the quality system, including links with all enterprise operations, customers, suppliers and contractors
  • Establish Quality performance standards, including customer and supplier service standards, in accordance with enterprise goals and directions
  • Identify resource requirements and include them in financial, human resource and operational plans
       
Element: Design and prepare for the quality system
  • Select and design Quality systems to meet enterprise, customer and regulatory requirements
  • Ensure Quality principles underpin all enterprise operations to achieve business goals and performance standards
  • Clearly define and communicate responsibilities for development, implementation and operation of the system
  • Involve personnel from all levels and areas of the organisation in the development and implementation of the quality system
  • Develop and validate system components, procedures and supporting documentation
  • Develop consultative and communication strategies to link the quality system with all aspects of enterprise operations
  • Determine and negotiate supplier or contractor service standards and audit requirements
  • Develop performance measures and indicators to assess performance against policies, goals and relevant standards
       
Element: Implement and monitor the quality system
  • Prepare and resource implementation plan
  • Prepare and resource training plans to provide personnel at all levels with quality concepts and skills
  • Address Quality system requirements and customer focus in the establishment, operation and evaluation of all enterprise systems
  • Identify and validate control and preventative action measures
  • Develop and monitor corrective action procedures
  • Establish procedures for reporting, recording and responding to non-conformances and non-compliances
  • Monitor and document customer and supplier service standards
  • Collect, analyse and report implications of Quality data
  • Monitor Quality costs and performance
  • Prepare Quality system for external review and approval by relevant authorities
       
Element: Continuously improve the quality system
  • Monitor and review impacts of the quality system on enterprise operations
  • Resolve responses to customer complaints and requests and use feedback to improve the system
  • Establish procedures for the ongoing identification and resolution of issues
  • Update Quality system for changes in process, technical information, customer and regulatory requirements
  • Include stakeholders in decision making and continuous improvement processes and strategies
  • Feed Quality system results, findings and conclusions into improvement processes
  • Analyse costs and benefits of the quality system
  • Continuously review Quality goals and targets
       
Element: Communicate quality outcomes
  • Complete certification of products and processes consistent with quality outcomes according to customer and regulatory requirements
  • Promptly notify regulatory authorities and agencies of breaches and non-compliance incidents
  • Use Quality outcomes to promote public confidence in enterprise products and services
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish requirements of the quality system

1.1 Develop policies expressing the organisation's commitment to the quality system and processes

1.2 Identify legislative requirements for enterprise quality systems

1.3 Determine scope and objectives of the quality system, including links with all enterprise operations, customers, suppliers and contractors

1.4 Establish Quality performance standards, including customer and supplier service standards, in accordance with enterprise goals and directions

1.5 Identify resource requirements and include them in financial, human resource and operational plans

2. Design and prepare for the quality system

2.1 Select and design Quality systems to meet enterprise, customer and regulatory requirements

2.2 Ensure Quality principles underpin all enterprise operations to achieve business goals and performance standards

2.3 Clearly define and communicate responsibilities for development, implementation and operation of the system

2.4 Involve personnel from all levels and areas of the organisation in the development and implementation of the quality system

2.5 Develop and validate system components, procedures and supporting documentation

2.6 Develop consultative and communication strategies to link the quality system with all aspects of enterprise operations

2.7 Determine and negotiate supplier or contractor service standards and audit requirements

2.8 Develop performance measures and indicators to assess performance against policies, goals and relevant standards

3. Implement and monitor the quality system

3.1 Prepare and resource implementation plan

3.2 Prepare and resource training plans to provide personnel at all levels with quality concepts and skills

3.3 Address Quality system requirements and customer focus in the establishment, operation and evaluation of all enterprise systems

3.4 Identify and validate control and preventative action measures

3.5 Develop and monitor corrective action procedures

3.6 Establish procedures for reporting, recording and responding to non-conformances and non-compliances

3.7 Monitor and document customer and supplier service standards

3.8 Collect, analyse and report implications of Quality data

3.9 Monitor Quality costs and performance

3.10 Prepare Quality system for external review and approval by relevant authorities

4. Continuously improve the quality system

4.1 Monitor and review impacts of the quality system on enterprise operations

4.2 Resolve responses to customer complaints and requests and use feedback to improve the system

4.3 Establish procedures for the ongoing identification and resolution of issues

4.4 Update Quality system for changes in process, technical information, customer and regulatory requirements

4.5 Include stakeholders in decision making and continuous improvement processes and strategies

4.6 Feed Quality system results, findings and conclusions into improvement processes

4.7 Analyse costs and benefits of the quality system

4.8 Continuously review Quality goals and targets

5. Communicate quality outcomes

5.1 Complete certification of products and processes consistent with quality outcomes according to customer and regulatory requirements

5.2 Promptly notify regulatory authorities and agencies of breaches and non-compliance incidents

5.3 Use Quality outcomes to promote public confidence in enterprise products and services

Evidence must demonstrate the candidate's consistency of performance over time.

The candidate must:

analyse complex statistical data and prepare corrective responses to non-conformances and variations identified in the data, where relevant to enterprise quality systems and operations

apply quality concepts and tools to problem solving and the development of quality data collection, data management systems and analysis strategies

apply substantial product and process knowledge to the development of the quality system and the interpretation of quality data

apply relevant communication and mathematical skills

communicate quality goals, requirements and findings to stakeholders in formats and styles appropriate to the context and purpose

develop quality policies for the enterprise in consultation with senior management and other stakeholders

develop procedures for consultation and feedback and opportunities for identification and resolution of quality issues and problems

develop continuous improvement processes and team building using the 'plan, do, check, act cycle'

consult, negotiate with and report to regulatory authorities openly and promptly, consistent with enterprise ethical standards, including the notification of breaches and the preparation of non-compliance reports

develop workforce commitment, capability and responsibility for quality system, including identifying, negotiating and scheduling training; inclusion of responsibilities and duties relating to quality system implementation and integration in all job descriptions and work instructions; clear communication of responsibilities and requirements; delegation of tasks and responsibilities; and inclusion of workforce in consultative and continuous improvement processes

ensure the quality system meets legislative and regulatory requirements

exercise judgement, pragmatism and quality knowledge in managing and resolving quality issues and problems

identify and apply relevant workplace, workplace health and safety, environmental sustainability, animal welfare and biosecurity requirements

identify appropriate monitoring systems and strategies to support the enterprise quality system

identify, research and update sources of quality information and advice, including technical and regulatory information to support enterprise quality system

lead personnel (including Hazard Analysis Critical Control Point (HACCP) team, management, quality team, meat inspection team, laboratory, maintenance teams, processors and operators) in the implementation and improvement of the quality system

monitor and certify processes and products to ensure they meet relevant standards, including importing country, customer and public health requirements

oversee internal and external audit processes, act on audit findings and provide feedback to personnel to improve system

oversee preparation for third party certification where appropriate

plan and resource enterprise training strategy, in accordance with regulatory requirements, to assist personnel at all levels in implementation of quality system

prepare and sign off on quality policies, manuals and documentation for enterprise, including preparation and updating of preventive, corrective and responsive procedures and strategies, supplier criteria and specifications and supplier and contractor audit requirements

prepare and sign off quality policies, manuals and documentation for the enterprise, including the preparation and updating of preventative, corrective and responsive procedures and strategies, supplier criteria and specifications, supplier and contractor audit requirements

prepare quality implementation plans, identifying goals, key personnel and areas, resources, strategies, timelines and milestones

present reports according to legal and enterprise requirements

resolve customer complaints promptly and provide corrective action responses

use appropriate questioning, observation, listening and recording skills when collecting and monitoring data

where quality systems are based on HACCP principles or Good Manufacturing Practice (GMP), explain principles and their implications for enterprise quality system

The candidate must demonstrate an in depth technical and theoretical knowledge of:

key concepts, philosophies and tools of quality management

impact of enterprise management and organisational structures on enterprise systems

role of audits in quality system

documentation requirements of the quality system, including levels, and their roles in the functioning of the system, including the requirement for effective and secure quality record keeping systems

implications of enterprise goals and directions for quality system

process capability

applicable quality standards, regulations, codes, legislation and customer requirements for the quality system and their implications for the enterprise

legal requirements for the establishment and maintenance of the enterprise QA system including responsibilities for reporting breaches to authorities and implementing audit findings

principles and functions of hazard analysis and control and validation, including auditing, and verification in quality system


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish requirements of the quality system

1.1 Develop policies expressing the organisation's commitment to the quality system and processes

1.2 Identify legislative requirements for enterprise quality systems

1.3 Determine scope and objectives of the quality system, including links with all enterprise operations, customers, suppliers and contractors

1.4 Establish Quality performance standards, including customer and supplier service standards, in accordance with enterprise goals and directions

1.5 Identify resource requirements and include them in financial, human resource and operational plans

2. Design and prepare for the quality system

2.1 Select and design Quality systems to meet enterprise, customer and regulatory requirements

2.2 Ensure Quality principles underpin all enterprise operations to achieve business goals and performance standards

2.3 Clearly define and communicate responsibilities for development, implementation and operation of the system

2.4 Involve personnel from all levels and areas of the organisation in the development and implementation of the quality system

2.5 Develop and validate system components, procedures and supporting documentation

2.6 Develop consultative and communication strategies to link the quality system with all aspects of enterprise operations

2.7 Determine and negotiate supplier or contractor service standards and audit requirements

2.8 Develop performance measures and indicators to assess performance against policies, goals and relevant standards

3. Implement and monitor the quality system

3.1 Prepare and resource implementation plan

3.2 Prepare and resource training plans to provide personnel at all levels with quality concepts and skills

3.3 Address Quality system requirements and customer focus in the establishment, operation and evaluation of all enterprise systems

3.4 Identify and validate control and preventative action measures

3.5 Develop and monitor corrective action procedures

3.6 Establish procedures for reporting, recording and responding to non-conformances and non-compliances

3.7 Monitor and document customer and supplier service standards

3.8 Collect, analyse and report implications of Quality data

3.9 Monitor Quality costs and performance

3.10 Prepare Quality system for external review and approval by relevant authorities

4. Continuously improve the quality system

4.1 Monitor and review impacts of the quality system on enterprise operations

4.2 Resolve responses to customer complaints and requests and use feedback to improve the system

4.3 Establish procedures for the ongoing identification and resolution of issues

4.4 Update Quality system for changes in process, technical information, customer and regulatory requirements

4.5 Include stakeholders in decision making and continuous improvement processes and strategies

4.6 Feed Quality system results, findings and conclusions into improvement processes

4.7 Analyse costs and benefits of the quality system

4.8 Continuously review Quality goals and targets

5. Communicate quality outcomes

5.1 Complete certification of products and processes consistent with quality outcomes according to customer and regulatory requirements

5.2 Promptly notify regulatory authorities and agencies of breaches and non-compliance incidents

5.3 Use Quality outcomes to promote public confidence in enterprise products and services

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop policies expressing the organisation's commitment to the quality system and processes 
Identify legislative requirements for enterprise quality systems 
Determine scope and objectives of the quality system, including links with all enterprise operations, customers, suppliers and contractors 
Establish Quality performance standards, including customer and supplier service standards, in accordance with enterprise goals and directions 
Identify resource requirements and include them in financial, human resource and operational plans 
Select and design Quality systems to meet enterprise, customer and regulatory requirements 
Ensure Quality principles underpin all enterprise operations to achieve business goals and performance standards 
Clearly define and communicate responsibilities for development, implementation and operation of the system 
Involve personnel from all levels and areas of the organisation in the development and implementation of the quality system 
Develop and validate system components, procedures and supporting documentation 
Develop consultative and communication strategies to link the quality system with all aspects of enterprise operations 
Determine and negotiate supplier or contractor service standards and audit requirements 
Develop performance measures and indicators to assess performance against policies, goals and relevant standards 
Prepare and resource implementation plan 
Prepare and resource training plans to provide personnel at all levels with quality concepts and skills 
Address Quality system requirements and customer focus in the establishment, operation and evaluation of all enterprise systems 
Identify and validate control and preventative action measures 
Develop and monitor corrective action procedures 
Establish procedures for reporting, recording and responding to non-conformances and non-compliances 
Monitor and document customer and supplier service standards 
Collect, analyse and report implications of Quality data 
Monitor Quality costs and performance 
Prepare Quality system for external review and approval by relevant authorities 
Monitor and review impacts of the quality system on enterprise operations 
Resolve responses to customer complaints and requests and use feedback to improve the system 
Establish procedures for the ongoing identification and resolution of issues 
Update Quality system for changes in process, technical information, customer and regulatory requirements 
Include stakeholders in decision making and continuous improvement processes and strategies 
Feed Quality system results, findings and conclusions into improvement processes 
Analyse costs and benefits of the quality system 
Continuously review Quality goals and targets 
Complete certification of products and processes consistent with quality outcomes according to customer and regulatory requirements 
Promptly notify regulatory authorities and agencies of breaches and non-compliance incidents 
Use Quality outcomes to promote public confidence in enterprise products and services 
Develop policies expressing the organisation's commitment to the quality system and processes 
Identify legislative requirements for enterprise quality systems 
Determine scope and objectives of the quality system, including links with all enterprise operations, customers, suppliers and contractors 
Establish Quality performance standards, including customer and supplier service standards, in accordance with enterprise goals and directions 
Identify resource requirements and include them in financial, human resource and operational plans 
Select and design Quality systems to meet enterprise, customer and regulatory requirements 
Ensure Quality principles underpin all enterprise operations to achieve business goals and performance standards 
Clearly define and communicate responsibilities for development, implementation and operation of the system 
Involve personnel from all levels and areas of the organisation in the development and implementation of the quality system 
Develop and validate system components, procedures and supporting documentation 
Develop consultative and communication strategies to link the quality system with all aspects of enterprise operations 
Determine and negotiate supplier or contractor service standards and audit requirements 
Develop performance measures and indicators to assess performance against policies, goals and relevant standards 
Prepare and resource implementation plan 
Prepare and resource training plans to provide personnel at all levels with quality concepts and skills 
Address Quality system requirements and customer focus in the establishment, operation and evaluation of all enterprise systems 
Identify and validate control and preventative action measures 
Develop and monitor corrective action procedures 
Establish procedures for reporting, recording and responding to non-conformances and non-compliances 
Monitor and document customer and supplier service standards 
Collect, analyse and report implications of Quality data 
Monitor Quality costs and performance 
Prepare Quality system for external review and approval by relevant authorities 
Monitor and review impacts of the quality system on enterprise operations 
Resolve responses to customer complaints and requests and use feedback to improve the system 
Establish procedures for the ongoing identification and resolution of issues 
Update Quality system for changes in process, technical information, customer and regulatory requirements 
Include stakeholders in decision making and continuous improvement processes and strategies 
Feed Quality system results, findings and conclusions into improvement processes 
Analyse costs and benefits of the quality system 
Continuously review Quality goals and targets 
Complete certification of products and processes consistent with quality outcomes according to customer and regulatory requirements 
Promptly notify regulatory authorities and agencies of breaches and non-compliance incidents 
Use Quality outcomes to promote public confidence in enterprise products and services 

Forms

Assessment Cover Sheet

AMPMGT504 - Develop, manage and maintain quality systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

AMPMGT504 - Develop, manage and maintain quality systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: