Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AMPMGT601 Mapping and Delivery Guide
Benchmark to manage and improve enterprise performance

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency AMPMGT601 - Benchmark to manage and improve enterprise performance
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to conduct benchmarking exercises through the identification of appropriate benchmarks. It also describes the skills required to use benchmarking to focus enterprise operations and improve performance. In the meat industry, benchmarking is a tool for informing, measuring and developing an enterprise's performance.This unit is suitable for all managers working in a meat industry context and supports them in fulfilling their responsibility to measure, evaluate and improve enterprise performance. This unit is applicable to engineers, refrigeration/chiller managers, production and operations managers, workplace health and safety, environment, quality, Human Resources (HR), finance, livestock, and logistics managers.At this level individuals exercise considerable responsibility and accountability within enterprise structures and are required to make primary contributions to the values, goals and operations of the enterprise. They will typically have responsibility for establishing and reviewing systems for their site or department. They may work with the assistance of external experts to develop plans and strategies.This unit must be delivered using Australian meat industry standards and regulations.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Competency must be demonstrated through sustained performance over time, at an appropriate level of responsibility and authority under typical operating and production conditions for the enterprise.

Methods of assessment must include:

a third-party referee report of sustained performance at appropriate level of authority and responsibility

assignment focusing on understanding and application of principles and theory to workplace operations

simulation, workplace or industry projects focusing on company/industry environment and conditions

Assessors must satisfy current standards for RTOs.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify the need for benchmarking
  • Identify benchmarking as a tool for achieving strategic goals in enterprise planning processes
  • Analyse customer requirements, perceptions and satisfaction data to identify the need for improvement
  • Analyse competitor's products or processes to identify the need for improvement
  • Analyse company processes to determine potential improvements to efficiency
  • Analyse regulatory requirements to identify the need for improvement
       
Element: Prepare for benchmarking
  • Determine scope and parameters of the benchmarking exercise according to enterprise priorities and plans
  • Estimate benchmarking resource requirements and include them in budgets and operational plans
  • Plan benchmarking strategies around realistic time frames and enterprise planning cycles
  • Identify and plan communication and mathematical requirements
  • Develop benchmarking goals in consultation with stakeholders
  • Select benchmarking teams according to agreed criteria
  • Confirm team roles and responsibilities and deliver training accordingly
  • Schedule and document benchmarking activities following consultation with stakeholders
  • Establish and agree criteria for internal and external benchmarking with benchmarking team
  • Identify internal and external benchmarking partners or sources, according to the scope, parameters and goals of the benchmarking exercise
  • Develop cooperative and open relationships with benchmark partners
       
Element: Undertake benchmarking activity
  • Identify and negotiate logistical requirements and impacts of the benchmarking exercise with stakeholders
  • Develop statistical analysis and measurement frameworks
  • Develop and agree problem-solving processes
  • Analyse and document own enterprise or department functions, processes and operations according to agreed criteria
  • Analyse and document benchmarking partner's functions, processes, operations and performance outcomes
  • Compare performance to identify compatibility of measurement data, commonalities, trends, differences and gaps
  • Communicate comparisons or benchmarking reports to benchmarking partners according to agreement
  • Develop strategies for change from analysing and evaluating divergences and gaps
       
Element: Capitalise on benchmarking outcomes
  • Identify opportunities for using benchmarking and benchmarking data in continuous improvement processes
  • Build customer consultation and feedback into continuous improvement processes
  • Support enterprise personnel during the change process
  • Measure and report improvements resulting from the benchmarking processes to stakeholders
  • Use benchmarking information to develop the enterprise's competitive advantage and market profile
       
Element: Identify the need for benchmarking
  • Identify benchmarking as a tool for achieving strategic goals in enterprise planning processes
  • Analyse customer requirements, perceptions and satisfaction data to identify the need for improvement
  • Analyse competitor's products or processes to identify the need for improvement
  • Analyse company processes to determine potential improvements to efficiency
  • Analyse regulatory requirements to identify the need for improvement
       
Element: Prepare for benchmarking
  • Determine scope and parameters of the benchmarking exercise according to enterprise priorities and plans
  • Estimate benchmarking resource requirements and include them in budgets and operational plans
  • Plan benchmarking strategies around realistic time frames and enterprise planning cycles
  • Identify and plan communication and mathematical requirements
  • Develop benchmarking goals in consultation with stakeholders
  • Select benchmarking teams according to agreed criteria
  • Confirm team roles and responsibilities and deliver training accordingly
  • Schedule and document benchmarking activities following consultation with stakeholders
  • Establish and agree criteria for internal and external benchmarking with benchmarking team
  • Identify internal and external benchmarking partners or sources, according to the scope, parameters and goals of the benchmarking exercise
  • Develop cooperative and open relationships with benchmark partners
       
Element: Undertake benchmarking activity
  • Identify and negotiate logistical requirements and impacts of the benchmarking exercise with stakeholders
  • Develop statistical analysis and measurement frameworks
  • Develop and agree problem-solving processes
  • Analyse and document own enterprise or department functions, processes and operations according to agreed criteria
  • Analyse and document benchmarking partner's functions, processes, operations and performance outcomes
  • Compare performance to identify compatibility of measurement data, commonalities, trends, differences and gaps
  • Communicate comparisons or benchmarking reports to benchmarking partners according to agreement
  • Develop strategies for change from analysing and evaluating divergences and gaps
       
Element: Capitalise on benchmarking outcomes
  • Identify opportunities for using benchmarking and benchmarking data in continuous improvement processes
  • Build customer consultation and feedback into continuous improvement processes
  • Support enterprise personnel during the change process
  • Measure and report improvements resulting from the benchmarking processes to stakeholders
  • Use benchmarking information to develop the enterprise's competitive advantage and market profile
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify the need for benchmarking

1.1 Identify benchmarking as a tool for achieving strategic goals in enterprise planning processes

1.2 Analyse customer requirements, perceptions and satisfaction data to identify the need for improvement

1.3 Analyse competitor's products or processes to identify the need for improvement

1.4 Analyse company processes to determine potential improvements to efficiency

1.5 Analyse regulatory requirements to identify the need for improvement

2. Prepare for benchmarking

2.1 Determine scope and parameters of the benchmarking exercise according to enterprise priorities and plans

2.2 Estimate benchmarking resource requirements and include them in budgets and operational plans

2.3 Plan benchmarking strategies around realistic time frames and enterprise planning cycles

2.4 Identify and plan communication and mathematical requirements

2.5 Develop benchmarking goals in consultation with stakeholders

2.6 Select benchmarking teams according to agreed criteria

2.7 Confirm team roles and responsibilities and deliver training accordingly

2.8 Schedule and document benchmarking activities following consultation with stakeholders

2.9 Establish and agree criteria for internal and external benchmarking with benchmarking team

2.10 Identify internal and external benchmarking partners or sources, according to the scope, parameters and goals of the benchmarking exercise

2.11 Develop cooperative and open relationships with benchmark partners

3. Undertake benchmarking activity

3.1 Identify and negotiate logistical requirements and impacts of the benchmarking exercise with stakeholders

3.2 Develop statistical analysis and measurement frameworks

3.3 Develop and agree problem-solving processes

3.4 Analyse and document own enterprise or department functions, processes and operations according to agreed criteria

3.5 Analyse and document benchmarking partner's functions, processes, operations and performance outcomes

3.6 Compare performance to identify compatibility of measurement data, commonalities, trends, differences and gaps

3.7 Communicate comparisons or benchmarking reports to benchmarking partners according to agreement

3.8 Develop strategies for change from analysing and evaluating divergences and gaps

4. Capitalise on benchmarking outcomes

4.1 Identify opportunities for using benchmarking and benchmarking data in continuous improvement processes

4.2 Build customer consultation and feedback into continuous improvement processes

4.3 Support enterprise personnel during the change process

4.4 Measure and report improvements resulting from the benchmarking processes to stakeholders

4.5 Use benchmarking information to develop the enterprise's competitive advantage and market profile

Effective management and/or facilitation of a benchmarking process, including related improvement activities, must be demonstrated.

The candidate must:

determine criteria identifying appropriate benchmarking partners and maintaining positive partner relationships, in accordance with enterprise goals and directions

access industry and enterprise benchmarking data

analyse and interpret a range of complex qualitative and quantitative data relating to enterprise operations and benchmarking activities

apply relevant communication and mathematical skills

identify enterprise goals and directions and explain the role of benchmarking in achieving enterprise goals

develop and maintain positive relationships with benchmarking partners

work effectively as an individual and as a member of a team

use effective communication, negotiation and leadership skills in a range of benchmarking interactions, including with benchmarking teams, benchmarking partners and internal stakeholders

use problem-solving skills in a range of situations

use information and communications technology including performance management, project management, statistical and modelling software

prepare a strategy for gathering and analysing customer feedback

develop a financial model for measuring Return On Investment (ROI) for benchmarking processes

develop and implement a communication and marketing strategy to inform stakeholders (including senior management, personnel at all levels of the organisation and customers) of benchmarking goals, progress and outcomes

prepare benchmarking action plans that specify resource requirements, methodologies, milestones, communication strategies and timelines, including mechanisms for linking with enterprise planning cycles and continuous improvement strategies

develop and implement strategies for the resolution of logistic, resource, cultural, ethical and political issues raised during the benchmarking process, including scheduling team member release and involvement, supporting individuals through change, managing group dynamics, handling confidentiality and commercially sensitive information, and dealing with diversity

develop performance indicators for the enterprise, function, department or process being benchmarked

implement the findings of benchmarking exercise including interpreting benchmarking results, identifying areas for improvements, building findings into targets and planning,

The candidate must demonstrate an in depth technical and theoretical knowledge of:

the role of performance indicators in benchmarking

the difference between performance and process benchmarking

relevant workplace health and safety, environmental, animal welfare and biosecurity, workplace and regulatory requirements

the critical factors required for successful and effective benchmarking processes and outcomes, and the implications of enterprise benchmarking activities

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify the need for benchmarking

1.1 Identify benchmarking as a tool for achieving strategic goals in enterprise planning processes

1.2 Analyse customer requirements, perceptions and satisfaction data to identify the need for improvement

1.3 Analyse competitor's products or processes to identify the need for improvement

1.4 Analyse company processes to determine potential improvements to efficiency

1.5 Analyse regulatory requirements to identify the need for improvement

2. Prepare for benchmarking

2.1 Determine scope and parameters of the benchmarking exercise according to enterprise priorities and plans

2.2 Estimate benchmarking resource requirements and include them in budgets and operational plans

2.3 Plan benchmarking strategies around realistic time frames and enterprise planning cycles

2.4 Identify and plan communication and mathematical requirements

2.5 Develop benchmarking goals in consultation with stakeholders

2.6 Select benchmarking teams according to agreed criteria

2.7 Confirm team roles and responsibilities and deliver training accordingly

2.8 Schedule and document benchmarking activities following consultation with stakeholders

2.9 Establish and agree criteria for internal and external benchmarking with benchmarking team

2.10 Identify internal and external benchmarking partners or sources, according to the scope, parameters and goals of the benchmarking exercise

2.11 Develop cooperative and open relationships with benchmark partners

3. Undertake benchmarking activity

3.1 Identify and negotiate logistical requirements and impacts of the benchmarking exercise with stakeholders

3.2 Develop statistical analysis and measurement frameworks

3.3 Develop and agree problem-solving processes

3.4 Analyse and document own enterprise or department functions, processes and operations according to agreed criteria

3.5 Analyse and document benchmarking partner's functions, processes, operations and performance outcomes

3.6 Compare performance to identify compatibility of measurement data, commonalities, trends, differences and gaps

3.7 Communicate comparisons or benchmarking reports to benchmarking partners according to agreement

3.8 Develop strategies for change from analysing and evaluating divergences and gaps

4. Capitalise on benchmarking outcomes

4.1 Identify opportunities for using benchmarking and benchmarking data in continuous improvement processes

4.2 Build customer consultation and feedback into continuous improvement processes

4.3 Support enterprise personnel during the change process

4.4 Measure and report improvements resulting from the benchmarking processes to stakeholders

4.5 Use benchmarking information to develop the enterprise's competitive advantage and market profile

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify benchmarking as a tool for achieving strategic goals in enterprise planning processes 
Analyse customer requirements, perceptions and satisfaction data to identify the need for improvement 
Analyse competitor's products or processes to identify the need for improvement 
Analyse company processes to determine potential improvements to efficiency 
Analyse regulatory requirements to identify the need for improvement 
Determine scope and parameters of the benchmarking exercise according to enterprise priorities and plans 
Estimate benchmarking resource requirements and include them in budgets and operational plans 
Plan benchmarking strategies around realistic time frames and enterprise planning cycles 
Identify and plan communication and mathematical requirements 
Develop benchmarking goals in consultation with stakeholders 
Select benchmarking teams according to agreed criteria 
Confirm team roles and responsibilities and deliver training accordingly 
Schedule and document benchmarking activities following consultation with stakeholders 
Establish and agree criteria for internal and external benchmarking with benchmarking team 
Identify internal and external benchmarking partners or sources, according to the scope, parameters and goals of the benchmarking exercise 
Develop cooperative and open relationships with benchmark partners 
Identify and negotiate logistical requirements and impacts of the benchmarking exercise with stakeholders 
Develop statistical analysis and measurement frameworks 
Develop and agree problem-solving processes 
Analyse and document own enterprise or department functions, processes and operations according to agreed criteria 
Analyse and document benchmarking partner's functions, processes, operations and performance outcomes 
Compare performance to identify compatibility of measurement data, commonalities, trends, differences and gaps 
Communicate comparisons or benchmarking reports to benchmarking partners according to agreement 
Develop strategies for change from analysing and evaluating divergences and gaps 
Identify opportunities for using benchmarking and benchmarking data in continuous improvement processes 
Build customer consultation and feedback into continuous improvement processes 
Support enterprise personnel during the change process 
Measure and report improvements resulting from the benchmarking processes to stakeholders 
Use benchmarking information to develop the enterprise's competitive advantage and market profile 
Identify benchmarking as a tool for achieving strategic goals in enterprise planning processes 
Analyse customer requirements, perceptions and satisfaction data to identify the need for improvement 
Analyse competitor's products or processes to identify the need for improvement 
Analyse company processes to determine potential improvements to efficiency 
Analyse regulatory requirements to identify the need for improvement 
Determine scope and parameters of the benchmarking exercise according to enterprise priorities and plans 
Estimate benchmarking resource requirements and include them in budgets and operational plans 
Plan benchmarking strategies around realistic time frames and enterprise planning cycles 
Identify and plan communication and mathematical requirements 
Develop benchmarking goals in consultation with stakeholders 
Select benchmarking teams according to agreed criteria 
Confirm team roles and responsibilities and deliver training accordingly 
Schedule and document benchmarking activities following consultation with stakeholders 
Establish and agree criteria for internal and external benchmarking with benchmarking team 
Identify internal and external benchmarking partners or sources, according to the scope, parameters and goals of the benchmarking exercise 
Develop cooperative and open relationships with benchmark partners 
Identify and negotiate logistical requirements and impacts of the benchmarking exercise with stakeholders 
Develop statistical analysis and measurement frameworks 
Develop and agree problem-solving processes 
Analyse and document own enterprise or department functions, processes and operations according to agreed criteria 
Analyse and document benchmarking partner's functions, processes, operations and performance outcomes 
Compare performance to identify compatibility of measurement data, commonalities, trends, differences and gaps 
Communicate comparisons or benchmarking reports to benchmarking partners according to agreement 
Develop strategies for change from analysing and evaluating divergences and gaps 
Identify opportunities for using benchmarking and benchmarking data in continuous improvement processes 
Build customer consultation and feedback into continuous improvement processes 
Support enterprise personnel during the change process 
Measure and report improvements resulting from the benchmarking processes to stakeholders 
Use benchmarking information to develop the enterprise's competitive advantage and market profile 

Forms

Assessment Cover Sheet

AMPMGT601 - Benchmark to manage and improve enterprise performance
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Assessment Record Sheet

AMPMGT601 - Benchmark to manage and improve enterprise performance

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