Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AUMAFA002 Mapping and Delivery Guide
Maintain workplace relationships

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency AUMAFA002 - Maintain workplace relationships
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to work effectively with others in the automotive environment.It applies to individuals in an automotive manufacturing environment and involves the application of skills and knowledge at a production worker level.No licensing, legislative or certification requirements apply to this unit at the time of publication
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Manufacturing - Common
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Give and receive instructions
  • Instructions and messages are delivered and received using appropriate communication techniques and workplace format
  • Instructions and messages are identified and confirmed
  • Outcomes are monitored and feedback is given to ensure instructions are followed
       
Element: Follow workplace procedures
  • Workplace diversity, equal opportunity and conflict-resolution procedures are identified, confirmed and followed
  • Personnel responsible for receiving complaints about breaches of diversity, equal opportunity and conflict resolution are identified
  • Required workplace documentation is completed
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section

1. Give and receive instructions

1.1 Instructions and messages are delivered and received using appropriate communication techniques and workplace format

1.2 Instructions and messages are identified and confirmed

1.3 Outcomes are monitored and feedback is given to ensure instructions are followed

2. Follow workplace procedures

2.1 Workplace diversity, equal opportunity and conflict-resolution procedures are identified, confirmed and followed

2.2 Personnel responsible for receiving complaints about breaches of diversity, equal opportunity and conflict resolution are identified

2.3 Required workplace documentation is completed

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section

1. Give and receive instructions

1.1 Instructions and messages are delivered and received using appropriate communication techniques and workplace format

1.2 Instructions and messages are identified and confirmed

1.3 Outcomes are monitored and feedback is given to ensure instructions are followed

2. Follow workplace procedures

2.1 Workplace diversity, equal opportunity and conflict-resolution procedures are identified, confirmed and followed

2.2 Personnel responsible for receiving complaints about breaches of diversity, equal opportunity and conflict resolution are identified

2.3 Required workplace documentation is completed

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Instructions must include:

demonstration

explanation

practical instruction

online explanation.

Communication technique must include:

non-verbal communication

face-to-face communication with individuals and groups.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Instructions and messages are delivered and received using appropriate communication techniques and workplace format 
Instructions and messages are identified and confirmed 
Outcomes are monitored and feedback is given to ensure instructions are followed 
Workplace diversity, equal opportunity and conflict-resolution procedures are identified, confirmed and followed 
Personnel responsible for receiving complaints about breaches of diversity, equal opportunity and conflict resolution are identified 
Required workplace documentation is completed 

Forms

Assessment Cover Sheet

AUMAFA002 - Maintain workplace relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AUMAFA002 - Maintain workplace relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: