Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AUMGCA2001 Mapping and Delivery Guide
Provide customer service
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | AUMGCA2001 - Provide customer service |
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Description | This unit describes the application of the required skills and knowledge to meet the needs and expectations of different types of customers when delivering quality service.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Employability Skills | This unit contains Employability Skills. | ||
Learning Outcomes and Application | The unit applies to the automotive and related component manufacturing environment and involves application of skills and knowledge at a production worker level. These skills and knowledge are to be used within the scope of the person's job and authority. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. Not applicable. | ||
Competency Field | Manufacturing - Bus, Truck and Trailer |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify and assess the needs and expectations of different types of customers |
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Element: Provide high quality service to customer |
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Element: Deal with difficult customers |
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Element: Seek and action customer feedback |
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