- AURA354616A - Determine legal aspects of an automotive service and repair contract
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AURA354616A Mapping and Delivery Guide
Determine legal aspects of an automotive service and repair contract
Version 1.0
Issue Date: April 2024
| Qualification | - |
Unit of Competency | AURA354616A - Determine legal aspects of an automotive service and repair contract |
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| Description | This unit of competency covers the competence to act within legal and ethical boundaries in dealing with customers and implement measures to avoid disputes and resolve those that do occur. | ||
| Employability Skills | This unit contains employability skills. | ||
| Learning Outcomes and Application | This unit of competency applies to the legal and ethical operation in retail, service and repair. Methods include:written and verbal communicationresearching requirementsmonitoring performance against requirementsensuring currency of requirementsdocumentation.Work is carried out in accordance with award provisions | ||
| Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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| Prerequisites/co-requisites | |||
| Competency Field | |||
| Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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| Elements of Competency | Performance Criteria | |||||||
| Element: Comply with service and repair contract and agreement legislation |
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| Element: Establish warranties in accordance with legal requirements and company policy |
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| Element: Enforce contract in accordance with legal requirements and company policy |
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| Element: Dispute resolution in the automotive industry |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | It is essential that competence is fully observed and there is ability to transfer the competence to changing circumstances and to respond to unusual situations in critical aspects of: establishment and revision of model customer contracts implementation procedures to avoid or deal with customer disputes maintenance of customer records identification of key components of a valid service and repair contract establishment of an appropriate paper trail and records to verify actions taken in a dispute situation. |
Context of and specific resources for assessment | Underpinning knowledge may be assessed on or off the job. Assessment of practical skills must take place only after a period of supervised practice and repetitive experience. Assessment must take place in the workplace. The prescribed outcome must be able to be achieved without direct supervision. |
Method of assessment | |
Guidance information for assessment | |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills |
collect, organise and understand information related to legal and ethical business dealings communicate ideas and information to customers and supervisors related to legal and ethical business dealings plan and organise activities related to legal and ethical business dealings work with others and in a team by observing and conveying information related to planning, sequencing and completion of the task use mathematical ideas and techniques to count and measure establish and utilise processes that identify appropriate methods related to legal and ethical business dealings use workplace technology related to legal and ethical business dealings |
Required knowledge |
legal and ethical requirements related to contracts warranty rights and responsibilities of suppliers and repairers components of a valid contract written communication and report writing skills procedures oral communication skills procedures assessing vehicle damage and recommended repair methods dispute resolution techniques |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Resources | Resources may include: enterprise stationery, telephone and appropriate forms/business documents repair orders, job cards and invoices sample repair contracts computer, calculator and software customer records |
Information/documents | Sources of information/documents may include: consumer legislation and regulation, including sections of the Trade Practices Act enterprise operating procedures product manufacturer/component supplier specifications and warranties customer requirements industry/workplace codes of practice state/industry OHS legislation contract law information relevant to automotive business company policy on payment terms industry association code of ethics |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Identify and comply with the rights and legal obligations of parties involved in a valid service and repair contract | |||
| Identify and comply with the legal liabilities of a repairer who performs service or repair work without a valid contract | |||
| Prepare draft documents that would form a valid contract for service and repair work in the automotive industry | |||
| Implement procedures to advise customers of the nature of the contract they are entering into requesting service and repair work to be undertaken | |||
| Implement procedures for staff to follow to ensure valid contracts are in place for all stages of work undertaken | |||
| Implement procedures to minimise liability or customer claims in relationship to bailment | |||
| Identify which regulatory bodies have authority to inspect the premises and the procedures for this to occur | |||
| Ensure customer statutory rights have been protected | |||
| Ensure warranty documents have regard for fair trading principles | |||
| Ensure warranty interpretation is in accordance with company policy | |||
| Develop company policy on payment terms for services rendered | |||
| Identify and observe different forms of liens and their applicability of the automotive industry | |||
| Identify and observe the legal rights and obligations of an automotive business in respect of the disposal or sale of uncollected vehicles or goods | |||
| Outline the legal procedure that should be followed for recovery of payment when a customer is in default of payment | |||
| Implement procedures to minimise disputes with customers | |||
| Maintain necessary records to support positions in disputes with customers | |||
| Identify external sources of assistance in dispute resolution | |||
| Monitor customer disputes and resolutions to implement procedures for avoidance strategies |
Forms
Assessment Cover Sheet
AURA354616A - Determine legal aspects of an automotive service and repair contract
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
AURA354616A - Determine legal aspects of an automotive service and repair contract
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: