Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AURAFA004 Mapping and Delivery Guide
Resolve routine problems in an automotive workplace

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency AURAFA004 - Resolve routine problems in an automotive workplace
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes required to identify, clarify and resolve routine basic problems commonly encountered in an automotive workplace. It involves determining and implementing solutions to identified problems, and identifying and reporting on their effectiveness.It applies to those working in the automotive service and repair industry.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessors must satisfy NVR/AQTF assessor requirements.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.

Assessment must include direct observation of tasks.

Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to having solved routine basic problems in their automotive workplace, e.g. workplace memos.

Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.

The following resources must be made available:

automotive workplace or simulated workplace

workplace procedures relating to employee participation in problem solving activities.
Prerequisites/co-requisites
Competency Field Common
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify and clarify nature of the routine problem
  • Early indicators of problems are identified or anticipated
  • Existence of actual problem is verified
  • Information regarding problem is gathered from a variety of sources
  • Key components of problem are identified within available timeframe
       
Element: Determine, implement and evaluate solution
  • Range of possible methods for resolving the problem are identified
  • Strengths and weaknesses of each option are analysed
  • Optimal solution is determined and applied within workplace timeframes
  • Effectiveness of solution is evaluated against options and modifications to solution are made, as required
       
Element: Assist others to identify, clarify and resolve problems
  • Assistance is provided to help others identify routine problems
  • Problem is discussed with others and any previous solutions are used to help resolve problem
       
Element: Identify and clarify nature of the routine problem
  • Early indicators of problems are identified or anticipated
  • Existence of actual problem is verified
  • Information regarding problem is gathered from a variety of sources
  • Key components of problem are identified within available timeframe
       
Element: Determine, implement and evaluate solution
  • Range of possible methods for resolving the problem are identified
  • Strengths and weaknesses of each option are analysed
  • Optimal solution is determined and applied within workplace timeframes
  • Effectiveness of solution is evaluated against options and modifications to solution are made, as required
       
Element: Assist others to identify, clarify and resolve problems
  • Assistance is provided to help others identify routine problems
  • Problem is discussed with others and any previous solutions are used to help resolve problem
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Identify and clarify nature of the routine problem

1.1 Early indicators of problems are identified or anticipated

1.2 Existence of actual problem is verified

1.3 Information regarding problem is gathered from a variety of sources

1.4 Key components of problem are identified within available timeframe

2. Determine, implement and evaluate solution

2.1 Range of possible methods for resolving the problem are identified

2.2 Strengths and weaknesses of each option are analysed

2.3 Optimal solution is determined and applied within workplace timeframes

2.4 Effectiveness of solution is evaluated against options and modifications to solution are made, as required

3. Assist others to identify, clarify and resolve problems

3.1 Assistance is provided to help others identify routine problems

3.2 Problem is discussed with others and any previous solutions are used to help resolve problem

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:

clarify and resolve three of the following routine problems in an automotive workplace caused by:

inaccurate or outdated workplace procedure

internal changes to work conditions or environment

external changes to work conditions or environment

additional or non-standard work activities.

Individuals must be able to demonstrate knowledge of:

workplace procedures relating to problem identification and resolution strategies

problem solving methods and techniques, including:

brainstorming

root cause analysis

trial and error approach

problem cause and effect strategies

reporting procedures.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Identify and clarify nature of the routine problem

1.1 Early indicators of problems are identified or anticipated

1.2 Existence of actual problem is verified

1.3 Information regarding problem is gathered from a variety of sources

1.4 Key components of problem are identified within available timeframe

2. Determine, implement and evaluate solution

2.1 Range of possible methods for resolving the problem are identified

2.2 Strengths and weaknesses of each option are analysed

2.3 Optimal solution is determined and applied within workplace timeframes

2.4 Effectiveness of solution is evaluated against options and modifications to solution are made, as required

3. Assist others to identify, clarify and resolve problems

3.1 Assistance is provided to help others identify routine problems

3.2 Problem is discussed with others and any previous solutions are used to help resolve problem

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Problems must include:

problems in normal work activities within the scope of own responsibility of that of the work group

problems caused by internal or external changes in work conditions or the work environment.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Early indicators of problems are identified or anticipated 
Existence of actual problem is verified 
Information regarding problem is gathered from a variety of sources 
Key components of problem are identified within available timeframe 
Range of possible methods for resolving the problem are identified 
Strengths and weaknesses of each option are analysed 
Optimal solution is determined and applied within workplace timeframes 
Effectiveness of solution is evaluated against options and modifications to solution are made, as required 
Assistance is provided to help others identify routine problems 
Problem is discussed with others and any previous solutions are used to help resolve problem 
Early indicators of problems are identified or anticipated 
Existence of actual problem is verified 
Information regarding problem is gathered from a variety of sources 
Key components of problem are identified within available timeframe 
Range of possible methods for resolving the problem are identified 
Strengths and weaknesses of each option are analysed 
Optimal solution is determined and applied within workplace timeframes 
Effectiveness of solution is evaluated against options and modifications to solution are made, as required 
Assistance is provided to help others identify routine problems 
Problem is discussed with others and any previous solutions are used to help resolve problem 

Forms

Assessment Cover Sheet

AURAFA004 - Resolve routine problems in an automotive workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AURAFA004 - Resolve routine problems in an automotive workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: