Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AURAKA001 Mapping and Delivery Guide
Use information technology systems

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency AURAKA001 - Use information technology systems
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes required to use workplace information technology (IT) systems in a manner that complies with workplace procedures and guidelines. It involves operating hardware and software to access, retrieve, edit and update information, and solving a limited range of routine and predictable problems in relation to the IT system.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessors must satisfy NVR/AQTF assessor requirements.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.

Assessment must include direct observation of tasks.

Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to the workplace IT systems they have used, e.g. IT maintenance schedules.

Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.

The following resources must be made available:

an IT system consisting of PC, keyboard and software currently used in the workplace

relevant user manuals or workplace procedures relating to use of IT systems

data or information available:

on a current IT system

to enter and manipulate on the IT system.
Prerequisites/co-requisites
Competency Field Common
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare to use workplace IT system
  • Safe work practices and procedures to be applied when using workplace IT system are identified
  • Workplace procedures, manuals or specific instructions relating to the use of IT system and manufacturer or component supplier software are accessed and interpreted
       
Element: Use IT system functions
  • Workplace IT system and software applications are accessed and operated according to manufacturer or component supplier instructions and workplace procedures
  • Keyboard skills are used accurately to carry out the entry, manipulation and retrieval of data and information according to workplace procedures
  • Data is transmitted according to electronic data interchange (EDI) procedures
  • Save and back-up procedures are carried out regularly according to workplace procedures
       
Element: Edit or update data and information in IT system
  • Data and information on IT system to be edited or updated are identified using appropriate sources
  • Data and information are edited or updated and checked for accuracy and completeness before saving or backing up according to workplace procedures
       
Element: Solve problems relating to IT system
  • Equipment, hardware or software faults are identified and rectified where possible and within scope of own role, or reported to relevant persons according to workplace procedures
  • Assistance with any routine IT problems that arise is positively and actively provided to others within scope of own role and where appropriate
  • Established workplace maintenance programs for hardware and software systems are followed according to manufacturer or component supplier specifications and workplace procedures
       
Element: Prepare to use workplace IT system
  • Safe work practices and procedures to be applied when using workplace IT system are identified
  • Workplace procedures, manuals or specific instructions relating to the use of IT system and manufacturer or component supplier software are accessed and interpreted
       
Element: Use IT system functions
  • Workplace IT system and software applications are accessed and operated according to manufacturer or component supplier instructions and workplace procedures
  • Keyboard skills are used accurately to carry out the entry, manipulation and retrieval of data and information according to workplace procedures
  • Data is transmitted according to electronic data interchange (EDI) procedures
  • Save and back-up procedures are carried out regularly according to workplace procedures
       
Element: Edit or update data and information in IT system
  • Data and information on IT system to be edited or updated are identified using appropriate sources
  • Data and information are edited or updated and checked for accuracy and completeness before saving or backing up according to workplace procedures
       
Element: Solve problems relating to IT system
  • Equipment, hardware or software faults are identified and rectified where possible and within scope of own role, or reported to relevant persons according to workplace procedures
  • Assistance with any routine IT problems that arise is positively and actively provided to others within scope of own role and where appropriate
  • Established workplace maintenance programs for hardware and software systems are followed according to manufacturer or component supplier specifications and workplace procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Prepare to use workplace IT system

1.1 Safe work practices and procedures to be applied when using workplace IT system are identified

1.2 Workplace procedures, manuals or specific instructions relating to the use of IT system and manufacturer or component supplier software are accessed and interpreted

2. Use IT system functions

2.1 Workplace IT system and software applications are accessed and operated according to manufacturer or component supplier instructions and workplace procedures

2.2 Keyboard skills are used accurately to carry out the entry, manipulation and retrieval of data and information according to workplace procedures

2.3 Data is transmitted according to electronic data interchange (EDI) procedures

2.4 Save and back-up procedures are carried out regularly according to workplace procedures

3. Edit or update data and information in IT system

3.1 Data and information on IT system to be edited or updated are identified using appropriate sources

3.2 Data and information are edited or updated and checked for accuracy and completeness before saving or backing up according to workplace procedures

4. Solve problems relating to IT system

4.1 Equipment, hardware or software faults are identified and rectified where possible and within scope of own role, or reported to relevant persons according to workplace procedures

4.2 Assistance with any routine IT problems that arise is positively and actively provided to others within scope of own role and where appropriate

4.3 Established workplace maintenance programs for hardware and software systems are followed according to manufacturer or component supplier specifications and workplace procedures

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:

operate a workplace information technology (IT) system on three different occasions in line with workplace procedures and guidelines, in which the work must involve:

accessing and retrieving data and information

entering and transmitting data and information

carry out back-up of workplace IT system following above work activities

problem solve routine IT problems or breakdowns during above work activities.

Individuals must be able to demonstrate knowledge of:

work health and safety (WHS) and occupational health and safety (OHS) requirements relating to using information technology systems, including:

ergonomic guidelines and practices that maintain own health and safety when operating IT systems

using physical aids to support safe and effective use of IT system hardware

basic IT terminology, especially relating to IT help files and user manuals

key requirements of workplace procedures and manufacturer or component supplier specifications relating to the use of the IT system

key features of workplace IT system, including:

use and operation of equipment

purpose, key features and uses of software applications, including electronic data interchange (EDI) programs

use of hardware and associated relevant input and output devices, including scanning and barcode equipment and, when working in a retail environment, point-of-sale terminals

routine maintenance requirements for hardware and software systems.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Prepare to use workplace IT system

1.1 Safe work practices and procedures to be applied when using workplace IT system are identified

1.2 Workplace procedures, manuals or specific instructions relating to the use of IT system and manufacturer or component supplier software are accessed and interpreted

2. Use IT system functions

2.1 Workplace IT system and software applications are accessed and operated according to manufacturer or component supplier instructions and workplace procedures

2.2 Keyboard skills are used accurately to carry out the entry, manipulation and retrieval of data and information according to workplace procedures

2.3 Data is transmitted according to electronic data interchange (EDI) procedures

2.4 Save and back-up procedures are carried out regularly according to workplace procedures

3. Edit or update data and information in IT system

3.1 Data and information on IT system to be edited or updated are identified using appropriate sources

3.2 Data and information are edited or updated and checked for accuracy and completeness before saving or backing up according to workplace procedures

4. Solve problems relating to IT system

4.1 Equipment, hardware or software faults are identified and rectified where possible and within scope of own role, or reported to relevant persons according to workplace procedures

4.2 Assistance with any routine IT problems that arise is positively and actively provided to others within scope of own role and where appropriate

4.3 Established workplace maintenance programs for hardware and software systems are followed according to manufacturer or component supplier specifications and workplace procedures

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Safe work practices and procedures must include:

following workplace ergonomic guidelines when operating IT systems

using physical aids as required and appropriate to support safe and effective use of IT system hardware.

Software applications mustinclude:

databases

menus

EDI.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Safe work practices and procedures to be applied when using workplace IT system are identified 
Workplace procedures, manuals or specific instructions relating to the use of IT system and manufacturer or component supplier software are accessed and interpreted 
Workplace IT system and software applications are accessed and operated according to manufacturer or component supplier instructions and workplace procedures 
Keyboard skills are used accurately to carry out the entry, manipulation and retrieval of data and information according to workplace procedures 
Data is transmitted according to electronic data interchange (EDI) procedures 
Save and back-up procedures are carried out regularly according to workplace procedures 
Data and information on IT system to be edited or updated are identified using appropriate sources 
Data and information are edited or updated and checked for accuracy and completeness before saving or backing up according to workplace procedures 
Equipment, hardware or software faults are identified and rectified where possible and within scope of own role, or reported to relevant persons according to workplace procedures 
Assistance with any routine IT problems that arise is positively and actively provided to others within scope of own role and where appropriate 
Established workplace maintenance programs for hardware and software systems are followed according to manufacturer or component supplier specifications and workplace procedures 
Safe work practices and procedures to be applied when using workplace IT system are identified 
Workplace procedures, manuals or specific instructions relating to the use of IT system and manufacturer or component supplier software are accessed and interpreted 
Workplace IT system and software applications are accessed and operated according to manufacturer or component supplier instructions and workplace procedures 
Keyboard skills are used accurately to carry out the entry, manipulation and retrieval of data and information according to workplace procedures 
Data is transmitted according to electronic data interchange (EDI) procedures 
Save and back-up procedures are carried out regularly according to workplace procedures 
Data and information on IT system to be edited or updated are identified using appropriate sources 
Data and information are edited or updated and checked for accuracy and completeness before saving or backing up according to workplace procedures 
Equipment, hardware or software faults are identified and rectified where possible and within scope of own role, or reported to relevant persons according to workplace procedures 
Assistance with any routine IT problems that arise is positively and actively provided to others within scope of own role and where appropriate 
Established workplace maintenance programs for hardware and software systems are followed according to manufacturer or component supplier specifications and workplace procedures 

Forms

Assessment Cover Sheet

AURAKA001 - Use information technology systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AURAKA001 - Use information technology systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: