Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AURALA001 Mapping and Delivery Guide
Comply with legal aspects of a service and repair contract in an automotive workplace
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | AURALA001 - Comply with legal aspects of a service and repair contract in an automotive workplace |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes required to act within legal and ethical boundaries of a service and repair contract when dealing with customers, implement measures to avoid disputes, and resolve disputes that do occur.It applies to those working in the automotive service and repair industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessors must satisfy NVR/AQTF assessor requirements. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting. Assessment must include direct observation of tasks. Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to having complied with the legal aspects of a service and repair contract in an automotive workplace, e.g. correspondence between customer and business. Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application. The following resources must be made available: automotive repair workplace or simulated workplace n commercially realistic range of automotive service and repair contracts three different customers with the service and repair contract issues specified in the performance evidence. |
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Prerequisites/co-requisites | |||
Competency Field | Common |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Interpret service and repair contract |
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Element: Comply with service and repair contract requirements |
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Element: Establish service and repair warranty requirements |
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Element: Enforce service and repair contract requirements |
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Element: Conduct dispute resolution processes |
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Element: Interpret service and repair contract |
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Element: Comply with service and repair contract requirements |
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Element: Establish service and repair warranty requirements |
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Element: Enforce service and repair contract requirements |
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Element: Conduct dispute resolution processes |
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