Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AURAMA002 Mapping and Delivery Guide
Communicate business information in an automotive workplace
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | AURAMA002 - Communicate business information in an automotive workplace |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes required to communicate business information effectively in verbal and written forms and through participating in meetings, and presenting information to others. It involves reaching agreement on work-related issues and formally communicating specific business information on a day-to-day basis using a range of communication devices and methods.It applies to those working in the automotive service and repair industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessors must satisfy NVR/AQTF assessor requirements. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting. Assessment must include direct observation of tasks. Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to having communicated business information in an automotive workplace, e.g. emails, meeting minutes, or presentation slides. Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application. The following resources must be made available: automotive repair workplace or simulated workplace commercially realistic range of internal and external customers with whom to communicate written communication from internal or external customers meetings to attend, including meeting agendas and previous minutes equipment and materials appropriate for workplace presentations. |
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Prerequisites/co-requisites | |||
Competency Field | Common |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Communicate information verbally |
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Element: Communicate information in writing |
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Element: Communicate in meeting |
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Element: Present information to others |
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Element: Discuss and resolve a workplace issue |
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Element: Communicate information verbally |
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Element: Communicate information in writing |
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Element: Communicate in meeting |
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Element: Present information to others |
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Element: Discuss and resolve a workplace issue |
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