Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AURAMA004 Mapping and Delivery Guide
Maintain business image in an automotive workplace

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency AURAMA004 - Maintain business image in an automotive workplace
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes required to monitor staff attire and grooming standards, maintain the physical appearance of the workplace, implement waste disposal processes, and promote business products and services.It applies to those working in the automotive sales and service industry.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessors must satisfy NVR/AQTF assessor requirements.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.

Assessment must include direct observation of tasks.

Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to having maintained the business image of an automotive workplace, e.g. maintenance plans.

Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.

The following resources must be made available:

automotive workplace or simulated workplace

workplace procedures relating to:

maintaining equipment and facilities

personal presentation, attire and grooming

waste disposal and recycling processes

commercially realistic number of diverse staff working in an automotive workplace.

Prerequisites/co-requisites
Competency Field Common
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Maintain physical appearance of the workplace
  • Cleanliness and tidiness of the workplace are maintained according to workplace procedures, local government requirements, and safety requirements
  • Workplace is kept free of rubbish and waste according to workplace procedures, local government requirements, and safety requirements
  • Defined areas for specific tasks are maintained according to workplace procedures
  • Maintenance plan is monitored to ensure facilities and equipment are regularly maintained
  • Workplace signage is clearly and appropriately displayed throughout the organisation
       
Element: Monitor workplace attire and grooming standards
  • Expectations regarding attire and grooming are communicated to staff on a regular basis
  • Standards are updated as needs arise according to workplace requirements
  • Dress and grooming of staff are monitored to ensure standards are met
  • Breaches of standards are identified and staff informed
       
Element: Monitor waste disposal processes
  • Waste disposal is monitored to ensure compliance with workplace procedures and local government requirements
  • Recycling opportunities are identified and implemented according to workplace procedures and local government requirements
  • Workplace environmental documents are maintained
       
Element: Promote workplace products and services
  • Promotional activities are monitored to ensure planned implementation according to workplace procedures
  • Promotional activities are actively supported according to own role and workplace procedures
       
Element: Maintain physical appearance of the workplace
  • Cleanliness and tidiness of the workplace are maintained according to workplace procedures, local government requirements, and safety requirements
  • Workplace is kept free of rubbish and waste according to workplace procedures, local government requirements, and safety requirements
  • Defined areas for specific tasks are maintained according to workplace procedures
  • Maintenance plan is monitored to ensure facilities and equipment are regularly maintained
  • Workplace signage is clearly and appropriately displayed throughout the organisation
       
Element: Monitor workplace attire and grooming standards
  • Expectations regarding attire and grooming are communicated to staff on a regular basis
  • Standards are updated as needs arise according to workplace requirements
  • Dress and grooming of staff are monitored to ensure standards are met
  • Breaches of standards are identified and staff informed
       
Element: Monitor waste disposal processes
  • Waste disposal is monitored to ensure compliance with workplace procedures and local government requirements
  • Recycling opportunities are identified and implemented according to workplace procedures and local government requirements
  • Workplace environmental documents are maintained
       
Element: Promote workplace products and services
  • Promotional activities are monitored to ensure planned implementation according to workplace procedures
  • Promotional activities are actively supported according to own role and workplace procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Maintain physical appearance of the workplace

1.1 Cleanliness and tidiness of the workplace are maintained according to workplace procedures, local government requirements, and safety requirements

1.2 Workplace is kept free of rubbish and waste according to workplace procedures, local government requirements, and safety requirements

1.3 Defined areas for specific tasks are maintained according to workplace procedures

1.4 Maintenance plan is monitored to ensure facilities and equipment are regularly maintained

1.5 Workplace signage is clearly and appropriately displayed throughout the organisation

2. Monitor workplace attire and grooming standards

2.1 Expectations regarding attire and grooming are communicated to staff on a regular basis

2.2 Standards are updated as needs arise according to workplace requirements

2.3 Dress and grooming of staff are monitored to ensure standards are met

2.4 Breaches of standards are identified and staff informed

3. Monitor waste disposal processes

3.1 Waste disposal is monitored to ensure compliance with workplace procedures and local government requirements

3.2 Recycling opportunities are identified and implemented according to workplace procedures and local government requirements

3.3 Workplace environmental documents are maintained

4. Promote workplace products and services

4.1 Promotional activities are monitored to ensure planned implementation according to workplace procedures

4.2 Promotional activities are actively supported according to own role and workplace procedures

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:

maintain the business image of an automotive workplace over one week, including:

ensuring a clean and tidy appearance of the workplace

ensuring correct staff attire and grooming

ensuring waste is correctly disposed of

engaging in one promotional activity to the limits of own role.

Individuals must be able to demonstrate knowledge of:

work health and safety (WHS) and occupational health and safety (OHS) requirements relating to maintaining business image in an automotive workplace, including procedures for:

manually handling goods

using cleaning chemicals and dangerous goods

selecting and using personal protective equipment (PPE)

procedures for maintaining the physical appearance of an automotive workplace, including procedures for:

cleaning buildings, grounds and equipment

waste disposal and recycling processes, including designated locations for waste storage and collection

maintaining defined areas for specific tasks, including:

reception area

staff and public amenities

service and repair work areas

monitoring maintenance plans

monitoring workplace signage, including:

checking currency

placement

condition

procedures for monitoring workplace attire and grooming standards, including procedures for:

communicating requirements to staff

evaluating staff attire and grooming against workplace standards

procedures for monitoring waste disposal processes, including:

workplace and local government requirements

recycling procedures for:

office waste

service and repair work area waste

waste collection schedules

procedures for promoting workplace products and services, including:

basic principles of display and design, including layout and presentation

types of display areas, including:

signage and fixtures on floor

interior or exterior areas

permanent or temporary displays

publicly accessible areas

shelves and windows in areas

displaying products, including their rotation, maintenance, storage requirements, pricing and labelling

arranging advertising and promotional information.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Maintain physical appearance of the workplace

1.1 Cleanliness and tidiness of the workplace are maintained according to workplace procedures, local government requirements, and safety requirements

1.2 Workplace is kept free of rubbish and waste according to workplace procedures, local government requirements, and safety requirements

1.3 Defined areas for specific tasks are maintained according to workplace procedures

1.4 Maintenance plan is monitored to ensure facilities and equipment are regularly maintained

1.5 Workplace signage is clearly and appropriately displayed throughout the organisation

2. Monitor workplace attire and grooming standards

2.1 Expectations regarding attire and grooming are communicated to staff on a regular basis

2.2 Standards are updated as needs arise according to workplace requirements

2.3 Dress and grooming of staff are monitored to ensure standards are met

2.4 Breaches of standards are identified and staff informed

3. Monitor waste disposal processes

3.1 Waste disposal is monitored to ensure compliance with workplace procedures and local government requirements

3.2 Recycling opportunities are identified and implemented according to workplace procedures and local government requirements

3.3 Workplace environmental documents are maintained

4. Promote workplace products and services

4.1 Promotional activities are monitored to ensure planned implementation according to workplace procedures

4.2 Promotional activities are actively supported according to own role and workplace procedures

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Safety requirements must include:

work health and safety (WHS) and occupational health and safety (OHS) requirements, including procedures for:

manually handling goods

using cleaning chemicals and dangerous goods

selecting and using personal protective equipment (PPE).

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Cleanliness and tidiness of the workplace are maintained according to workplace procedures, local government requirements, and safety requirements 
Workplace is kept free of rubbish and waste according to workplace procedures, local government requirements, and safety requirements 
Defined areas for specific tasks are maintained according to workplace procedures 
Maintenance plan is monitored to ensure facilities and equipment are regularly maintained 
Workplace signage is clearly and appropriately displayed throughout the organisation 
Expectations regarding attire and grooming are communicated to staff on a regular basis 
Standards are updated as needs arise according to workplace requirements 
Dress and grooming of staff are monitored to ensure standards are met 
Breaches of standards are identified and staff informed 
Waste disposal is monitored to ensure compliance with workplace procedures and local government requirements 
Recycling opportunities are identified and implemented according to workplace procedures and local government requirements 
Workplace environmental documents are maintained 
Promotional activities are monitored to ensure planned implementation according to workplace procedures 
Promotional activities are actively supported according to own role and workplace procedures 
Cleanliness and tidiness of the workplace are maintained according to workplace procedures, local government requirements, and safety requirements 
Workplace is kept free of rubbish and waste according to workplace procedures, local government requirements, and safety requirements 
Defined areas for specific tasks are maintained according to workplace procedures 
Maintenance plan is monitored to ensure facilities and equipment are regularly maintained 
Workplace signage is clearly and appropriately displayed throughout the organisation 
Expectations regarding attire and grooming are communicated to staff on a regular basis 
Standards are updated as needs arise according to workplace requirements 
Dress and grooming of staff are monitored to ensure standards are met 
Breaches of standards are identified and staff informed 
Waste disposal is monitored to ensure compliance with workplace procedures and local government requirements 
Recycling opportunities are identified and implemented according to workplace procedures and local government requirements 
Workplace environmental documents are maintained 
Promotional activities are monitored to ensure planned implementation according to workplace procedures 
Promotional activities are actively supported according to own role and workplace procedures 

Forms

Assessment Cover Sheet

AURAMA004 - Maintain business image in an automotive workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

AURAMA004 - Maintain business image in an automotive workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: