Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AURAMA006 Mapping and Delivery Guide
Contribute to planning and implementing business improvement in an automotive workplace

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency AURAMA006 - Contribute to planning and implementing business improvement in an automotive workplace
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes required to contribute to the business improvement of an automotive workplace. It involves contributing to the budget process, managing expenses in order to maintain levels of profitability in the specific area of responsibility, and reviewing and contributing to the planning of business promotions and improvements.It applies to those working in the automotive sales and service industry.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessors must satisfy NVR/AQTF assessor requirements.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.

Assessment must include direct observation of tasks.

Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to having contributed to business planning processes and improvement activities in an automotive workplace, e.g. business plans.

Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.

The following resources must be made available:

automotive workplace or simulated workplace

financial information for an automotive workplace budget over a period of 12 months

workplace business plan

computer, office equipment and technology to prepare financial and written reports.

Prerequisites/co-requisites
Competency Field Common
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Review business plan and business performance
  • Goals and key performance indicators (KPIs) specified in workplace business plan are analysed and relevance to operational area is assessed
  • Gaps and risks to achieving business goals and KPIs are identified
  • Risk management strategies to meet business goals and KPIs are identified and developed
  • Contingency plan to address possible areas of non-conformance with the plan is developed
       
Element: Assist in developing, implementing and monitoring marketing and promotional strategies
  • Key business products or services are analysed to determine a suitable focus for marketing and promotional activities, according to the objectives of the business plan
  • Costs and benefits of using different distribution channels and providing different levels of customer service are analysed to determine the appropriate marketing mix
  • Agreed marketing and promotional strategies are agreed and implemented
  • Marketing activities are monitored and business performance is evaluated according to the objectives and targets of the business plan
       
Element: Seek continuous improvement opportunities
  • Business development strategies are regularly reviewed with supervisor
  • Operational plans are reviewed to determine possible improvements to business
  • New ideas or activities are presented as a business case and discussed with line manager
  • Approval is sought from line manager before implementing new ideas and activities
       
Element: Review business plan and business performance
  • Goals and key performance indicators (KPIs) specified in workplace business plan are analysed and relevance to operational area is assessed
  • Gaps and risks to achieving business goals and KPIs are identified
  • Risk management strategies to meet business goals and KPIs are identified and developed
  • Contingency plan to address possible areas of non-conformance with the plan is developed
       
Element: Assist in developing, implementing and monitoring marketing and promotional strategies
  • Key business products or services are analysed to determine a suitable focus for marketing and promotional activities, according to the objectives of the business plan
  • Costs and benefits of using different distribution channels and providing different levels of customer service are analysed to determine the appropriate marketing mix
  • Agreed marketing and promotional strategies are agreed and implemented
  • Marketing activities are monitored and business performance is evaluated according to the objectives and targets of the business plan
       
Element: Seek continuous improvement opportunities
  • Business development strategies are regularly reviewed with supervisor
  • Operational plans are reviewed to determine possible improvements to business
  • New ideas or activities are presented as a business case and discussed with line manager
  • Approval is sought from line manager before implementing new ideas and activities
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Review business plan and business performance

1.1 Goals and key performance indicators (KPIs) specified in workplace business plan are analysed and relevance to operational area is assessed

1.2 Gaps and risks to achieving business goals and KPIs are identified

1.3 Risk management strategies to meet business goals and KPIs are identified and developed

1.4 Contingency plan to address possible areas of non-conformance with the plan is developed

2. Assist in developing, implementing and monitoring marketing and promotional strategies

2.1 Key business products or services are analysed to determine a suitable focus for marketing and promotional activities, according to the objectives of the business plan

2.2 Costs and benefits of using different distribution channels and providing different levels of customer service are analysed to determine the appropriate marketing mix

2.3 Agreed marketing and promotional strategies are agreed and implemented

2.4 Marketing activities are monitored and business performance is evaluated according to the objectives and targets of the business plan

3. Seek continuous improvement opportunities

3.1 Business development strategies are regularly reviewed with supervisor

3.2 Operational plans are reviewed to determine possible improvements to business

3.3 New ideas or activities are presented as a business case and discussed with line manager

3.4 Approval is sought from line manager before implementing new ideas and activities

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria and foundation skills:

review the performance of an automotive workplace against its business plan over twelve months

analyse the effectiveness of the business marketing strategies against sales over twelve months

develop a strategy to improve business performance based on the above review and analysis.

Individuals must be able to demonstrate knowledge of:

key features of a business plan, including:

purpose of business plan

types of business planning, including:

feasibility studies

strategic, operational, financial and marketing planning

setting short, medium and long-term goals and objectives

role of key performance indicators (KPIs) and targets

key components of financial statements, including:

cash flow

trends

areas of risk

principles and factors to consider in setting budgets, including:

setting targets and stretch targets

business profit margins

expenditure, including fixed and variable costs

calculating service and hourly rates

contingency and unplanned events

stock holding costs

rework components and costs

subcontracting costs

business development principles, and strategies for improving business performance, including:

stages in business development

basic marketing concepts and principles

promotional activities

ways to reduce costs and address budget deficits

report formats for preparing a business case, including financial analysis.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Review business plan and business performance

1.1 Goals and key performance indicators (KPIs) specified in workplace business plan are analysed and relevance to operational area is assessed

1.2 Gaps and risks to achieving business goals and KPIs are identified

1.3 Risk management strategies to meet business goals and KPIs are identified and developed

1.4 Contingency plan to address possible areas of non-conformance with the plan is developed

2. Assist in developing, implementing and monitoring marketing and promotional strategies

2.1 Key business products or services are analysed to determine a suitable focus for marketing and promotional activities, according to the objectives of the business plan

2.2 Costs and benefits of using different distribution channels and providing different levels of customer service are analysed to determine the appropriate marketing mix

2.3 Agreed marketing and promotional strategies are agreed and implemented

2.4 Marketing activities are monitored and business performance is evaluated according to the objectives and targets of the business plan

3. Seek continuous improvement opportunities

3.1 Business development strategies are regularly reviewed with supervisor

3.2 Operational plans are reviewed to determine possible improvements to business

3.3 New ideas or activities are presented as a business case and discussed with line manager

3.4 Approval is sought from line manager before implementing new ideas and activities

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

There is no Range of Conditions for this unit.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Goals and key performance indicators (KPIs) specified in workplace business plan are analysed and relevance to operational area is assessed 
Gaps and risks to achieving business goals and KPIs are identified 
Risk management strategies to meet business goals and KPIs are identified and developed 
Contingency plan to address possible areas of non-conformance with the plan is developed 
Key business products or services are analysed to determine a suitable focus for marketing and promotional activities, according to the objectives of the business plan 
Costs and benefits of using different distribution channels and providing different levels of customer service are analysed to determine the appropriate marketing mix 
Agreed marketing and promotional strategies are agreed and implemented 
Marketing activities are monitored and business performance is evaluated according to the objectives and targets of the business plan 
Business development strategies are regularly reviewed with supervisor 
Operational plans are reviewed to determine possible improvements to business 
New ideas or activities are presented as a business case and discussed with line manager 
Approval is sought from line manager before implementing new ideas and activities 
Goals and key performance indicators (KPIs) specified in workplace business plan are analysed and relevance to operational area is assessed 
Gaps and risks to achieving business goals and KPIs are identified 
Risk management strategies to meet business goals and KPIs are identified and developed 
Contingency plan to address possible areas of non-conformance with the plan is developed 
Key business products or services are analysed to determine a suitable focus for marketing and promotional activities, according to the objectives of the business plan 
Costs and benefits of using different distribution channels and providing different levels of customer service are analysed to determine the appropriate marketing mix 
Agreed marketing and promotional strategies are agreed and implemented 
Marketing activities are monitored and business performance is evaluated according to the objectives and targets of the business plan 
Business development strategies are regularly reviewed with supervisor 
Operational plans are reviewed to determine possible improvements to business 
New ideas or activities are presented as a business case and discussed with line manager 
Approval is sought from line manager before implementing new ideas and activities 

Forms

Assessment Cover Sheet

AURAMA006 - Contribute to planning and implementing business improvement in an automotive workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

AURAMA006 - Contribute to planning and implementing business improvement in an automotive workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: