Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AURAQA001 Mapping and Delivery Guide
Contribute to quality work outcomes in an automotive workplace

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency AURAQA001 - Contribute to quality work outcomes in an automotive workplace
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes required to achieve quality work outcomes in own work role by complying with environmental and legal requirements and by planning, preparing and monitoring own work outcomes.It applies to those working in service, repair, sales or office administration job roles in the automotive industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessors must satisfy NVR/AQTF assessor requirements.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.

Assessment must include direct observation of tasks.

Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to having contributed to the quality of work outcomes in an automotive workplace, e.g. work plans.

Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.

The following resources must be made available:

workplace or simulated workplace

workplace procedures relating to quality requirements.
Prerequisites/co-requisites
Competency Field Common
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan and prepare for quality outcomes in own work role
  • Quality work outcomes of own work role are identified and confirmed with supervisor
  • Individual quality performance indicators are identified and agreed with supervisor
  • Work plans and processes to achieve quality performance indicators are reviewed and discussed with supervisor
       
Element: Achieve and maintain quality work outcomes
  • Own work activities are carried out to reflect quality outcomes
  • Changes needed to ensure the quality of own work outcomes are implemented according to workplace procedures and within own level of responsibility
  • Quality performance indicators of own work are monitored and discussed with supervisor to meet changing circumstances
  • Loss and damage are minimised by monitoring work processes, reporting incidents to appropriate person according to workplace procedures, and following established risk control processes
  • Improvements and recommendations to improve quality outcomes are documented and communicated to supervisor according to workplace procedures
       
Element: Plan and prepare for quality outcomes in own work role
  • Quality work outcomes of own work role are identified and confirmed with supervisor
  • Individual quality performance indicators are identified and agreed with supervisor
  • Work plans and processes to achieve quality performance indicators are reviewed and discussed with supervisor
       
Element: Achieve and maintain quality work outcomes
  • Own work activities are carried out to reflect quality outcomes
  • Changes needed to ensure the quality of own work outcomes are implemented according to workplace procedures and within own level of responsibility
  • Quality performance indicators of own work are monitored and discussed with supervisor to meet changing circumstances
  • Loss and damage are minimised by monitoring work processes, reporting incidents to appropriate person according to workplace procedures, and following established risk control processes
  • Improvements and recommendations to improve quality outcomes are documented and communicated to supervisor according to workplace procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Plan and prepare for quality outcomes in own work role

1.1 Quality work outcomes of own work role are identified and confirmed with supervisor

1.2 Individual quality performance indicators are identified and agreed with supervisor

1.3 Work plans and processes to achieve quality performance indicators are reviewed and discussed with supervisor

2. Achieve and maintain quality work outcomes

2.1 Own work activities are carried out to reflect quality outcomes

2.2 Changes needed to ensure the quality of own work outcomes are implemented according to workplace procedures and within own level of responsibility

2.3 Quality performance indicators of own work are monitored and discussed with supervisor to meet changing circumstances

2.4 Loss and damage are minimised by monitoring work processes, reporting incidents to appropriate person according to workplace procedures, and following established risk control processes

2.5 Improvements and recommendations to improve quality outcomes are documented and communicated to supervisor according to workplace procedures

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in the unit’s elements, performance criteria and foundation skills:

contribute to quality work outcomes in three different activities in an automotive workplace, in which the work must involve:

identifying quality performance indicators of the activity

demonstrating own ability to achieve quality performance indicators

demonstrating quality outcome improvements of each workplace activity.

Individuals must be able to demonstrate knowledge of:

key features of basic quality concepts, including:

taking responsibility for own work

getting it right the first time

reducing variability

achieving customer satisfaction

key features of workplace quality systems and procedures, including:

work instructions

safe work procedures

product specifications

equipment maintenance schedules

loss and damage control systems covering personal injury, plant, equipment and materials

work planning processes and performance indicators, including:

prioritising tasks and time

setting targets for own work

identifying reasonable criteria for evaluating own work outcomes

identifying measures to avoid wastage

identifying reasonable criteria to judge internal and/or external customer satisfaction

identifying processes to ensure a ‘right first time’ approach.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Plan and prepare for quality outcomes in own work role

1.1 Quality work outcomes of own work role are identified and confirmed with supervisor

1.2 Individual quality performance indicators are identified and agreed with supervisor

1.3 Work plans and processes to achieve quality performance indicators are reviewed and discussed with supervisor

2. Achieve and maintain quality work outcomes

2.1 Own work activities are carried out to reflect quality outcomes

2.2 Changes needed to ensure the quality of own work outcomes are implemented according to workplace procedures and within own level of responsibility

2.3 Quality performance indicators of own work are monitored and discussed with supervisor to meet changing circumstances

2.4 Loss and damage are minimised by monitoring work processes, reporting incidents to appropriate person according to workplace procedures, and following established risk control processes

2.5 Improvements and recommendations to improve quality outcomes are documented and communicated to supervisor according to workplace procedures

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

There is no Range of Conditions for this unit.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Quality work outcomes of own work role are identified and confirmed with supervisor 
Individual quality performance indicators are identified and agreed with supervisor 
Work plans and processes to achieve quality performance indicators are reviewed and discussed with supervisor 
Own work activities are carried out to reflect quality outcomes 
Changes needed to ensure the quality of own work outcomes are implemented according to workplace procedures and within own level of responsibility 
Quality performance indicators of own work are monitored and discussed with supervisor to meet changing circumstances 
Loss and damage are minimised by monitoring work processes, reporting incidents to appropriate person according to workplace procedures, and following established risk control processes 
Improvements and recommendations to improve quality outcomes are documented and communicated to supervisor according to workplace procedures 
Quality work outcomes of own work role are identified and confirmed with supervisor 
Individual quality performance indicators are identified and agreed with supervisor 
Work plans and processes to achieve quality performance indicators are reviewed and discussed with supervisor 
Own work activities are carried out to reflect quality outcomes 
Changes needed to ensure the quality of own work outcomes are implemented according to workplace procedures and within own level of responsibility 
Quality performance indicators of own work are monitored and discussed with supervisor to meet changing circumstances 
Loss and damage are minimised by monitoring work processes, reporting incidents to appropriate person according to workplace procedures, and following established risk control processes 
Improvements and recommendations to improve quality outcomes are documented and communicated to supervisor according to workplace procedures 

Forms

Assessment Cover Sheet

AURAQA001 - Contribute to quality work outcomes in an automotive workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AURAQA001 - Contribute to quality work outcomes in an automotive workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: