Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AURAQA003 Mapping and Delivery Guide
Maintain quality processes in an automotive workplace

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency AURAQA003 - Maintain quality processes in an automotive workplace
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes required to conduct the final quality check on completed work or orders, report on the quality of processes and work outcomes, and recommend improvements to work processes. It involves generating improvements to work processes by seeking input from staff.It applies to those working in service, repair, sales or office administration job roles in the automotive industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessors must satisfy NVR/AQTF assessor requirements.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.

Assessment must include direct observation of tasks.

Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to having maintained quality processes when working in an automotive workplace, e.g. workplace quality and continuous improvement documents.

Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.

The following resources must be made available:

automotive service, repair, sales or office administration workplace or simulated workplace

opportunities to conduct workplace quality checks

workplace quality procedures and related documentation

commercially realistic number of co-workers and management

materials, tools and equipment appropriate for completing quality checks.

Prerequisites/co-requisites
Competency Field Common
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Conduct quality check of completed work
  • Completed work is checked for compliance with workplace procedures and manufacturer, supplier or customer specifications according to size and importance of job
  • Quality inspection documentation is completed according to workplace procedures
  • Documents relating to outcomes of quality checks are kept according to workplace procedures or quality system requirements
       
Element: Report on the quality of work outcomes and processes
  • Outcomes of quality checks are assessed against workplace performance indicators
  • Problems relating to quality of outcomes and processes are identified and documented according to workplace procedures
  • Information relating to quality of work outcomes and processes is provided to appropriate persons on a regular basis
       
Element: Generate improvements to work outcomes and processes
  • Staff are encouraged to contribute ideas and possible solutions to address identified quality issues
  • Options for solving quality issues are generated and benefits of each option evaluated
  • Recommended solutions to quality issues are discussed with and reported to supervisor
       
Element: Conduct quality check of completed work
  • Completed work is checked for compliance with workplace procedures and manufacturer, supplier or customer specifications according to size and importance of job
  • Quality inspection documentation is completed according to workplace procedures
  • Documents relating to outcomes of quality checks are kept according to workplace procedures or quality system requirements
       
Element: Report on the quality of work outcomes and processes
  • Outcomes of quality checks are assessed against workplace performance indicators
  • Problems relating to quality of outcomes and processes are identified and documented according to workplace procedures
  • Information relating to quality of work outcomes and processes is provided to appropriate persons on a regular basis
       
Element: Generate improvements to work outcomes and processes
  • Staff are encouraged to contribute ideas and possible solutions to address identified quality issues
  • Options for solving quality issues are generated and benefits of each option evaluated
  • Recommended solutions to quality issues are discussed with and reported to supervisor
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Conduct quality check of completed work

1.1 Completed work is checked for compliance with workplace procedures and manufacturer, supplier or customer specifications according to size and importance of job

1.2 Quality inspection documentation is completed according to workplace procedures

1.3 Documents relating to outcomes of quality checks are kept according to workplace procedures or quality system requirements

2. Report on the quality of work outcomes and processes

2.1 Outcomes of quality checks are assessed against workplace performance indicators

2.2 Problems relating to quality of outcomes and processes are identified and documented according to workplace procedures

2.3 Information relating to quality of work outcomes and processes is provided to appropriate persons on a regular basis

3. Generate improvements to work outcomes and processes

3.1 Staff are encouraged to contribute ideas and possible solutions to address identified quality issues

3.2 Options for solving quality issues are generated and benefits of each option evaluated

3.3 Recommended solutions to quality issues are discussed with and reported to supervisor

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria and foundation skills:

conduct a quality check of three different workplace activities

for the above activities:

analyse the extent to which work outcomes or processes meet expected quality outcomes

document one recommendation for improvement to a process or procedure.

Individuals must be able to demonstrate knowledge of:

key features of basic quality concepts, including:

taking responsibility for own work

getting it right the first time

reducing variability

achieving customer satisfaction

key features of workplace quality systems and procedures, including:

work instructions

safe work procedures

product specifications

equipment maintenance schedules

loss and damage control systems covering personal injury, plant, equipment and materials

work planning processes and performance indicators, including:

measures to avoid wastage

processes to ensure a ‘right first time’ approach

judging internal and/or external customer satisfaction

procedures for carrying out technical quality inspections, including:

identifying relevant quality specifications or performance indicators

assigning rankings to quality specifications or performance indicators

measuring performance against quality specifications or performance indicators

documenting quality inspections, including non-compliance reports

common procedures for improving work outcomes and processes, including:

empowering workers

eliminating valueless processes

improving training

establishing goals

implementing gradual changes.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Conduct quality check of completed work

1.1 Completed work is checked for compliance with workplace procedures and manufacturer, supplier or customer specifications according to size and importance of job

1.2 Quality inspection documentation is completed according to workplace procedures

1.3 Documents relating to outcomes of quality checks are kept according to workplace procedures or quality system requirements

2. Report on the quality of work outcomes and processes

2.1 Outcomes of quality checks are assessed against workplace performance indicators

2.2 Problems relating to quality of outcomes and processes are identified and documented according to workplace procedures

2.3 Information relating to quality of work outcomes and processes is provided to appropriate persons on a regular basis

3. Generate improvements to work outcomes and processes

3.1 Staff are encouraged to contribute ideas and possible solutions to address identified quality issues

3.2 Options for solving quality issues are generated and benefits of each option evaluated

3.3 Recommended solutions to quality issues are discussed with and reported to supervisor

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

There is no Range of Conditions for this unit.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Completed work is checked for compliance with workplace procedures and manufacturer, supplier or customer specifications according to size and importance of job 
Quality inspection documentation is completed according to workplace procedures 
Documents relating to outcomes of quality checks are kept according to workplace procedures or quality system requirements 
Outcomes of quality checks are assessed against workplace performance indicators 
Problems relating to quality of outcomes and processes are identified and documented according to workplace procedures 
Information relating to quality of work outcomes and processes is provided to appropriate persons on a regular basis 
Staff are encouraged to contribute ideas and possible solutions to address identified quality issues 
Options for solving quality issues are generated and benefits of each option evaluated 
Recommended solutions to quality issues are discussed with and reported to supervisor 
Completed work is checked for compliance with workplace procedures and manufacturer, supplier or customer specifications according to size and importance of job 
Quality inspection documentation is completed according to workplace procedures 
Documents relating to outcomes of quality checks are kept according to workplace procedures or quality system requirements 
Outcomes of quality checks are assessed against workplace performance indicators 
Problems relating to quality of outcomes and processes are identified and documented according to workplace procedures 
Information relating to quality of work outcomes and processes is provided to appropriate persons on a regular basis 
Staff are encouraged to contribute ideas and possible solutions to address identified quality issues 
Options for solving quality issues are generated and benefits of each option evaluated 
Recommended solutions to quality issues are discussed with and reported to supervisor 

Forms

Assessment Cover Sheet

AURAQA003 - Maintain quality processes in an automotive workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

AURAQA003 - Maintain quality processes in an automotive workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: