Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AURC252327A Mapping and Delivery Guide
Identify, clarify and resolve problems

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency AURC252327A - Identify, clarify and resolve problems
Description This unit of competency covers the competence to identify and clarify the nature of problems, decide on the best solution, implement and evaluate solutions and assist others to identify and resolve problems.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit provides a process to apply when addressing a problem and has application throughout the automotive industry
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify problems
  • Signs of problems are identified and/or anticipated
       
Element: Clarify nature of the problem
  • Information and evidence is gathered from a variety of sources
  • A detailed analysis of the information is prepared, listing all options
  • Relevant and irrelevant components of the problem are distinguished, within the available timeframe
       
Element: Determine criteria for optimal solution
  • Criteria for the desired solution are defined
  • Options and/or strategies are identified or devised
  • Strengths and weaknesses of each option and/or strategy are considered against determined criteria
  • The optimal solution is determined
  • An implementation strategy is prepared and presented to designated persons for approval
       
Element: Implement solution
  • The chosen solution is implemented within available timeframe
       
Element: Evaluate and report on effectiveness of solutions and outcomes
  • Criteria are established to determine if chosen solutions resolve the problem
  • The chosen solution is evaluated against the determined criteria
  • Follow-up procedures are implemented by investigating things that have gone wrong and developing contingency arrangements
  • The effectiveness of the solution is reported to the workgroup or designated persons
       
Element: Assist others to identify, clarify and resolve problems in the workplace
  • Others are assisted to anticipate or identify the indicators of a problem
  • Others are assisted to investigate the problem
  • Others are assisted to devise and evaluate alternative options and/or strategies
  • Others are assisted to implement the chosen solution
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

identifying indicators of problems or potential problems

gathering and evaluating information relating to the problem

devising and implementing solutions

assisting others to identify problems or potential problems

assisting others to devise and implement solutions

communicating effectively with others involved in or affected by the work.

Context of and specific resources for assessment

This unit may be assessed in conjunction with other units that form part of the job role or function

Elements of competence contain both knowledge and practical components. The knowledge components may be assessed off the job. The practical components should be assessed on the job or in a simulated work environment

Evidence is best gathered using the products, processes and procedures of the individual workplace context as the means by which the candidate achieves industry competencies

The following should be made available:

a workplace or simulated workplace

documentation, such as enterprise or sample policies and procedure manuals related to work procedures and problem solving

problems for resolution

access to a work team

a qualified workplace assessor.

Method of assessment

It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements

Guidance information for assessment


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

collect, organise and understand information related to collating information to define problems

communicate ideas and information to include plain English literacy skills in relation to reading and understanding workplace documents

plan and organise activities for a plan of action developed to solve problems

work with others and in a team by using basic communication and teamwork skills to assist others to solve problems

use mathematical ideas and techniques to include costs calculated/estimated for solution options

establish diagnostic processes that use basic analytical and problem-solving skills in relation to identifying, evaluating and resolving work-related problems

use workplace technology to report on effectiveness

Required knowledge

General knowledge of

enterprise policies and work procedures in relation to problem identification and problem solving

problem identification, evaluation and reporting procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Business types

Enterprise may vary in size, type and location, in the range of work activities conducted, hours of operation and the number and type of staff

Problems

Problems may relate to normal work activities within the responsibility of the individual or workgroup, to additional or non-standard work activities or may be caused by internal or external changes in work conditions or the environment

Staff

Staff may:

be full-time, part-time or casual and vary in terms of training and staffing levels (e.g. staff shortages)

be operating in routine or busy trading and may include persons from a range of social, cultural or ethnic backgrounds and physical and mental abilities

work in teams or groups of varying size and structure

Information/documents

Information/documents may include:

equipment or product manufacturer/component supplier specifications, enterprise operating procedures, enterprise policies and procedures, customer requirements, repair quotations, legislation and regulations, award provisions, industry/workplace codes of practice, enterprise documentation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Signs of problems are identified and/or anticipated 
Information and evidence is gathered from a variety of sources 
A detailed analysis of the information is prepared, listing all options 
Relevant and irrelevant components of the problem are distinguished, within the available timeframe 
Criteria for the desired solution are defined 
Options and/or strategies are identified or devised 
Strengths and weaknesses of each option and/or strategy are considered against determined criteria 
The optimal solution is determined 
An implementation strategy is prepared and presented to designated persons for approval 
The chosen solution is implemented within available timeframe 
Criteria are established to determine if chosen solutions resolve the problem 
The chosen solution is evaluated against the determined criteria 
Follow-up procedures are implemented by investigating things that have gone wrong and developing contingency arrangements 
The effectiveness of the solution is reported to the workgroup or designated persons 
Others are assisted to anticipate or identify the indicators of a problem 
Others are assisted to investigate the problem 
Others are assisted to devise and evaluate alternative options and/or strategies 
Others are assisted to implement the chosen solution 

Forms

Assessment Cover Sheet

AURC252327A - Identify, clarify and resolve problems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

AURC252327A - Identify, clarify and resolve problems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: