The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

identifying quality procedures and needs

identifying individual performance indicators

monitoring and adjusting performance indicators to meet changing circumstances

satisfying performance indicators

applying environmental control systems

processing recommendations for change

communicating effectively with others involved in or affected by the work.

Context of and specific resources for assessment

This unit may be assessed in conjunction with other units which form part of a work role

Assessment of this unit may be completed on the job or in a simulated work environment which reflects a range of quality processes and procedures

The following should be made available:

a workplace or simulated workplace

situations requiring quality and environmental working practices

worksite or equivalent instructions on quality and environmental working practices

hazardous chemicals and/or dangerous goods information

materials, tooling and equipment and may include stationery, forms, business documents, job cards, internal memoranda and file notes.

Method of assessment

It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying work process circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements.

Guidance information for assessment

Required skills

collect, organise and understand information related to researching and interpretive skills to locate, interpret and apply operational quality and environmental information

questioning and active listening skills, e.g. when obtaining information on quality and environmental working practices

plain English literacy and communication skills in relation to dealing with others involved in the work

technical literacy and communication skills sufficient to interpret and apply common industry terminology, and interpret symbols used for quality and environmental signage

plan and organise activities to plan performance indicators for individuals

work with others and in a team by involving team members in recommendations for improvement

use mathematical ideas and techniques to estimate value of improvements or costs of continuing with present procedures

establish diagnostic processes which include basic problem-solving skills to assess quality and environmental issues

use workplace technology related to the use of business technology

Required knowledge

General knowledge of

quality systems in a workplace

typical loss and damage control systems

environmental legislative framework and licence provisions

work planning processes

occupational health and safety (OHS) regulations/requirements, equipment, material and personal safety requirements

enterprise quality systems and processes

worksite environmental procedures and key constraints

worksite environment control measures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Quality procedures

Quality procedures may be contained in:

worksite quality system documentation, work instructions, safe work procedures, product specifications, equipment maintenance schedules, technical procedures and adopted or specifically prepared standards

Performance indicators

Performance indicators are to account for issues of time, quantity, quality and cost factors and may include:

establishing time targets for own work, identifying reasonable criteria for evaluating own work outcomes, identifying measures to avoid wastage, identifying reasonable criteria to judge internal and/or external customer satisfaction and identifying processes to ensure a 'right first time' approach

Legislative requirements

Legislative requirements include:

state/territory legislation related to OHS and Australian Design Rules

Environmental requirements

Environmental requirements are those established under law and by the enterprise, and coverage may include:

dust control, water quality, wastewater management, chemicals handling, noise/vibration, fuel/oil handling and disposal, waste management and rehabilitation

Environmental control measures

Environmental control measures may include:

chemical management, dust suppression, water treatment, waste water processes, application of materials, compliance with noise/vibration standards and application of waste disposal procedures

Environmental reports and documents

Environmental reports and documents may include:

complaints register and incidental reporting procedures

Loss and damage incidents

Loss and damage incidents may include:

personal injury, loss and damage of plant, equipment and materials

Communications

Communications may be:

verbal, written, by telephone or by other means

Information/documents

Information/documents may include:

manufacturer/component supplier specifications, enterprise operating procedures, supplier directories, parts catalogues, customer orders and industry/workplace codes of practice, material safety data sheets (MSDS) and HAZCHEM specifications