Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AURC270688A Mapping and Delivery Guide
Work effectively with others

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency AURC270688A - Work effectively with others
Description This unit of competency covers the competence to organise self, perform tasks, behave responsibly and work effectively as a member of a work group or team.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Contribute to determination of work roles
  • Work roles for each group or team member are identified based on information and instructions about objectives, performance requirements and procedures
  • Contributions are made to assist in the determination of the roles and responsibilities for the successful completion of work activities
       
Element: Contribute to planning of activities
  • Suggestions and information are provided to contribute to the planning of work activities and associated procedures
       
Element: Organise and accept responsibility for own workload
  • Priorities and deadlines are established and documented in consultation with others
  • Work activities are planned and progress of work is communicated to others whose personal work plans and timeframes may be affected
  • Work is completed to the standard expected in the workplace in accordance with guidelines, directions and instructions
  • Variations and difficulties affecting work requirements are identified through regular reviews and action is taken to report these issues to appropriate persons
  • Additional support to improve work is communicated clearly to appropriate persons
       
Element: Maintain enterprise dress and grooming standards
  • Enterprise and/or industry dress standards and requirements are maintained
  • Enterprise and/or industry grooming standards are maintained
       
Element: Work with others
  • Forms of communication appropriate to the work activities are used
  • Assistance in the completion of activities is requested
  • Support is provided to colleagues to ensure designated team goals are achieved
  • Contributions to the achievement of a required outcome are made
  • Work is undertaken in accordance with procedures on an individual and shared basis
  • Problems are discussed and resolved where possible through agreed and accepted processes
  • Suggestions for improvements to process are made and discussed within the team
       
Element: Participate in identifying and meeting own development needs
  • Competencies for the workplace are identified
  • Organisational structure, career paths and development opportunities are identified
  • Steps are taken, in consultation with appropriate persons, to identify own learning needs through assessment and planning for future work requirements
  • Opportunities to learn and develop required competencies are undertaken, including establishing networks and working relationships with others
       
Element: Work effectively and responsibly
  • Notification of shift/work availability or non-attendance for shift/work is given without undue delay and according to enterprise policies and procedures
  • Staff rosters are interpreted
  • Non-discriminatory attitudes are displayed when interacting with customers, staff and management
  • Non-discriminatory language is used consistently
  • Awards/enterprise agreements are identified and interpreted
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

organising and accepting responsibility for own workload

following the designated work plan for the job

contributing to collective planning, cooperative work and effective outcomes

cooperating with others to complete work-oriented activities

participating in identifying and meeting own development needs

consistently applying enterprise and/or industry standards of dress and grooming

consistently and responsibly applying enterprise policies and procedures in regard to workplace ethics, including interpretation of staff rosters, notification of availability for work and allocated duties/job description

consistently applying enterprise policies and procedures and legislative requirements regarding non-discriminatory language and attitudes

knowing own rights and responsibilities regarding awards/enterprise agreements.

Context of and specific resources for assessment

This unit may be assessed in conjunction with other units that form part of the job role or function.

Elements of competence contain both knowledge and practical components. Knowledge components may be assessed off the job. Practical components should be assessed on the job or in a simulated work environment.

Evidence is best gathered using the products, processes and procedures of the individual workplace as the means by which the candidate achieves industry competencies.

The following should be made available:

a workplace or simulated workplace

documentation, such as enterprise or sample policies and procedures manuals related to ethics, employee and employer rights and responsibilities, dress and grooming, discrimination, job descriptions and organisation charts

legislation, such as equal employment opportunity, equal opportunity and anti-discrimination

enterprise or sample awards and/or enterprise/ workplace agreements

a qualified workplace assessor.

Method of assessment

It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons, subject to agreed authentication arrangements.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

collect, organise and understand information to follow routine procedures and directions

communicate ideas and information to plain English literacy and communication skills in relation to reading and understanding workplace documents

plan and organise activities to carry out routine tasks with limited supervision

work with others and in a team by informing supervisor of issues which will affect timeframes and goals

use mathematical ideas and techniques to estimate requirements of tasks

establish diagnostic processes which use basic analytical, problem-solving, negotiation and conflict management skills in relation to working with others

use workplace technology related to documenting work progress on computers/information systems

Required knowledge

General knowledge of:

enterprise work procedures

group dynamics and the impact of working effectively with others on individual and group performance

enterprise work systems, equipment, management and facility operating systems

enterprise policies and procedures and legislative requirements in regard to:

workplace ethics

work availability or non-attendance

staff rosters

dress and grooming

discriminatory behaviour

harassment

equal opportunity

staff counselling and disciplinary procedures

industry awards or enterprise/ workplace agreements

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Business types

Enterprise may vary in size, type and location, the range of work activities conducted, hours of operation and the number and type of staff

Staff

Staff may:

be full-time, part-time or casual and vary in terms of staff training and in staffing levels

be operating in routine or busy trading and may include persons from a range of social, cultural or ethnic backgrounds and physical and mental abilities

work in teams or groups of varying size and structure

Staff activities

Activities may include:

normal or routine work requirements or non-routine work requirements

Communication

Communication may include:

face to face, telephone, written or electronic means

Legislative requirements

Legislative requirements may include:

legislation or regulations in relation to OHS, equal opportunity, anti-discrimination, consumer law, trade practices and fair trading, industrial relations, and industry codes of practice

awards/agreements may include state/territory and federal industry awards and enterprise or workplace agreements

Policies and procedures

Enterprise policies and procedures may relate to:

organisational structure, work roles and responsibilities, career paths, work standards, dress and grooming standards, work objectives and performance requirements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Work roles for each group or team member are identified based on information and instructions about objectives, performance requirements and procedures 
Contributions are made to assist in the determination of the roles and responsibilities for the successful completion of work activities 
Suggestions and information are provided to contribute to the planning of work activities and associated procedures 
Priorities and deadlines are established and documented in consultation with others 
Work activities are planned and progress of work is communicated to others whose personal work plans and timeframes may be affected 
Work is completed to the standard expected in the workplace in accordance with guidelines, directions and instructions 
Variations and difficulties affecting work requirements are identified through regular reviews and action is taken to report these issues to appropriate persons 
Additional support to improve work is communicated clearly to appropriate persons 
Enterprise and/or industry dress standards and requirements are maintained 
Enterprise and/or industry grooming standards are maintained 
Forms of communication appropriate to the work activities are used 
Assistance in the completion of activities is requested 
Support is provided to colleagues to ensure designated team goals are achieved 
Contributions to the achievement of a required outcome are made 
Work is undertaken in accordance with procedures on an individual and shared basis 
Problems are discussed and resolved where possible through agreed and accepted processes 
Suggestions for improvements to process are made and discussed within the team 
Competencies for the workplace are identified 
Organisational structure, career paths and development opportunities are identified 
Steps are taken, in consultation with appropriate persons, to identify own learning needs through assessment and planning for future work requirements 
Opportunities to learn and develop required competencies are undertaken, including establishing networks and working relationships with others 
Notification of shift/work availability or non-attendance for shift/work is given without undue delay and according to enterprise policies and procedures 
Staff rosters are interpreted 
Non-discriminatory attitudes are displayed when interacting with customers, staff and management 
Non-discriminatory language is used consistently 
Awards/enterprise agreements are identified and interpreted 

Forms

Assessment Cover Sheet

AURC270688A - Work effectively with others
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AURC270688A - Work effectively with others

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: