Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AURC456661A Mapping and Delivery Guide
Recover claim losses

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency AURC456661A - Recover claim losses
Description This unit of competency covers the competence required to determine the viability of damaged vehicle loss recovery by evaluating various salvage and disposal methods and disposing of the damaged vehicle using the most appropriate method.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit of competency applies to the following and should be contextualised to the qualification to which it is being applied:retail, service and repair.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites AURC456633A Investigate and assess automotive insurance claims
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish viability of recovery
  • Sources of recovery are identified
  • An accurate estimate of achievable levels is made
  • Likelihood of recovery success is evaluated
       
Element: Evaluate recovery methods
  • A cost benefit analysis is undertaken for each available recovery method
  • Methods are assessed for compliance with legislative and enterprise policy requirements
  • Recovery action determined is appropriate to circumstances of loss
       
Element: Implement recovery
  • Recovery occurs within appropriate timeframes
  • Recovery level is the maximum achievable in the circumstances
       
Element: Document and report on outcome
  • All registers and files are promptly updated
  • Reports provide a comprehensive documentation of the recovery circumstances and outcomes
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

the recovery of claim losses

communicating effectively with others involved in or affected by the work.

Context of and specific resources for assessment

Assessment may occur on the job or in a workplace simulated facility with process, equipment, materials, work instructions and deadlines.

The following should be made available:

computer hardware/software, calculators, general office equipment

a range of damaged vehicles requiring repair

industry-accepted repair timelines

replacement parts pricing guides

vehicle safety requirements

approved repair/replacement methods

workshop manuals.

Method of assessment

Assessment methods must confirm consistency of performance over time in a range of workplace contexts

Assessment should be by direct observation of tasks and questioning on underpinning knowledge

Assessment should be conducted over time and may be in conjunction with assessment of other units of competence.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

collect, organise and understand information related to recovering claim losses

communicate ideas and information to customers and supervisors related to recovering claim losses

plan and organise activities related to recovering claim losses

work with others and in a team by seeing and conveying information related to the planning, sequencing and completion of the task

use mathematical ideas and techniques to count and measure

establish diagnostic processes that identify methods related to recovering claim losses

use workplace technology related to recovering claim losses

Required knowledge

Knowledge of:

industry documents and how to maintain them

various vehicle loss recovery methods and costs

oral communication and the English language

written communication skills

researching and comparison skills

vehicle repair procedures, costs, benefits and limitations

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Methods

Methods may include:

implementing loss recovery

documenting and reporting recovery outcomes

establishing viability of loss recovery

evaluation of loss recovery methods

Specific requirements

Specific requirements include:

producing manual and/or computer documents

salvage and disposal of damaged vehicles

knowledge of loss recovery methods

Variables

Other variables may include:

direct recovery

third party agent's recovery

solicitor's recovery

Information/documents

Information/documents may include:

manufacturer/component supplier specifications

enterprise operating procedures

customer requirements

industry/workplace codes of practice

Occupational health and safety (OHS) requirements

OHS requirements may include:

state/territory OHS legislation

award provisions

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Sources of recovery are identified 
An accurate estimate of achievable levels is made 
Likelihood of recovery success is evaluated 
A cost benefit analysis is undertaken for each available recovery method 
Methods are assessed for compliance with legislative and enterprise policy requirements 
Recovery action determined is appropriate to circumstances of loss 
Recovery occurs within appropriate timeframes 
Recovery level is the maximum achievable in the circumstances 
All registers and files are promptly updated 
Reports provide a comprehensive documentation of the recovery circumstances and outcomes 

Forms

Assessment Cover Sheet

AURC456661A - Recover claim losses
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AURC456661A - Recover claim losses

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: