The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence in this unit signifies ability to transfer competence to changing circumstances and to respond to unusual circumstances in the critical aspects of:

eliciting sufficient information from the customer and/or other sources to enable a confirmed identification of vehicle or unit the part is intended

identifying and locating parts catalogue systems associated with required vehicle/unit

using parts catalogues and equivalent documentation, both hard copy and electronic, to trace and identify specific brand parts

using parts catalogues and equivalent documentation, both hard copy and electronic medium, to trace and identify general or optional parts/products.

Context of, and specific resources for assessment

Assessment is to cover both manual and computer-aided/ based parts catalogue systems

Assessment of this unit must be completed on the job or in a simulated work environment reflecting a range of parts identification requirements in terms of available information, customer types and complexity of parts tracking.

Assessment must cover both specified brand and general parts and is to occur in an environment where competing demands of a number of customers are evident

The following are required:

a workplace or simulated workplace

customers and requests for parts information

parts cataloguing systems (both computerised and manual)

a qualified workplace assessor.

Method of assessment

It is preferable assessment reflects a process rather than an event and occurs over a period of time to cover varying circumstances.

Customers, team leaders/members or other appropriate persons, subject to agreed authentication arrangements, may provide evidence of performance

Competence in this unit may be assessed in conjunction with other functional units which together form part of the holistic work role

This unit should be assessed in conjunction with other units within context of the candidate's job role or function.

Guidance information for assessment

Required skills

collect, organise and understand information related to technical literacy and interpretive skills sufficient to access keywords and phrases and to interpret schematics and technical drawings

communicate ideas and information

questioning and active listening skills, for example when eliciting information on product and end use issues

plain English literacy and communication skills in relation to dealing with customer and providers/suppliers

plan and organise activities when planning a logical approach to identify part/product

work with others and in a team by seeking assistance from team members

use mathematical ideas and techniques to estimate quantities if part/product is to be ordered

establish diagnostic processes including problem-solving and analytical skills for a range of unpredictable circumstances, for example, clarifying a general need and researching through parts catalogue systems to correctly identify part or technically acceptable options. This may involve recognition of pathways addressing country of origin, historic or period-based terminology/language variations

use workplace technology related to computing skills in relation to accessing and interpretation of computer-based parts catalogue systems

Required knowledge

general knowledge of current and historic automotive terminology

general knowledge of main automotive systems and assemblies and their functions

general knowledge of historic background to the parts system

general knowledge of range of manual and computerised parts catalogue systems in common usage throughout industry

detailed knowledge of the parts catalogue systems, both brand specific and general options, used by enterprise

general knowledge of legal issues associated with supply and use of non-conforming parts/components/accessories

broad knowledge of occupational health and safety (OHS) in relation to customer safety and ergonomics of computer workstations

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Automotive parts

Automotive parts may include:

automotive parts, components and accessories specific to vehicle type or are for general use by industry. They will generally be for older, rare or specialised vehicles

Customers

Customers include both external and internal customers who may be technically qualified to describe parts, or technical novices requiring detailed support. Regardless, customers are made feel welcome, valued and, at end of the process, satisfied

Vehicle/unit identity options

An examination of a sample of required part or customer vehicle may be necessary to clarify situation

Solution

Solution is not necessarily apparent where hybrid vehicles/units are concerned and a range of options may need to be identified and pursued

Legislative requirements

Legislative requirements include:

state/territory legislation related to OHS and Australian Design Rules

Communications

Communications with customer/user may be:

face to face, by telephone or by other electronic means

Recording of information

Recording of information provided by customer may need to be used when customer is no longer present and therefore an accurate record of information needs to be completed, retained and recovered when needed

Resources

Resources may include:

hard copies of catalogues, databases and access to internet

Parts information

Parts information may include:

manufacturer/component supplier specifications and technical documentation, enterprise procedures and documentation, enterprise or industry comparative specifications, diagrams, sketches, verbal descriptions and physical and visual evidence

This may range from an accurate catalogue number or reference to a generalised description of purpose by a customer who has little technical knowledge or expertise

Information gathering techniques

Customer may require active assistance and questioning to fully describe requirement in terms of vehicle/unit model, date of manufacture, purpose and appearance of the part and other tracking information

Customer may be seeking an inappropriate solution to a technical problem and if sufficient doubt exists, may require referral to a service provider

Parts cataloguing systems

Parts cataloguing systems may be:

hard copy (book-fast, loose-leaf) micro-fiche/micro-film, stand-alone computer or networked/on-line computer-supported services

Depending on age of required part, any or all of above systems may need to be accessed

Catalogue system aids and user guides

Catalogue system aids and user guides may include:

written instructions within the system, guides in the form of diagrams, flow charts and process schematics, menus and prompts and one to three dimensional system/component diagrams, models and graphics

Provider/supplier information

Provider/supplier information is not always required, but should be sought or accessed where incorrect identification of parts may result in legal liability, customer dissatisfaction and/or alienation