Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AVIF0014 Mapping and Delivery Guide
Manage human factors in aviation operations

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency AVIF0014 - Manage human factors in aviation operations
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to manage human factors in aviation operations, in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards.It includes managing personal performance and communicating effectively within an aviation environment.This unit addresses aviation non-technical skill requirements (mental, social and personal-management abilities) related to safety management duties of aviation personnel, and contributes to safe and effective performance in complex aviation operational environments.Operations are conducted as part of recreational, commercial and military aviation activities across a variety of operational contexts within the Australian aviation industry.Work is performed independently or under limited supervision as a single operator or within a team environment.Work is performed independently or under limited supervision within a single-pilot or multi-crew environment.Licensing, legislative, regulatory or certification requirements are applicable to this unit.Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Assessment must occur in workplace operational situations. Where this is not appropriate, assessment must occur in simulated workplace operational situations that reflect workplace conditions.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or simulations

acceptable means of simulation assessment

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.
Prerequisites/co-requisites
Competency Field F – Safety Management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Manage personal performance
       
Element: Pre- and post-operational personal condition is managed to ensure safe and effective performance
       
Element: Individual performance when conducting aviation operations is monitored against workplace standards, procedures and requirements
       
Element: Degradation of physiological condition is recognised and appropriate strategies are implemented to ensure safe outcome of aviation operations
       
Element: Degradation of psychological condition is recognised and appropriate strategies are implemented to ensure safe outcome of aviation operations
       
Element: Sources of stress are identified and managed to maintain a safe aviation operating environment
       
Element: Limitations to personal performance are communicated to crew/team to maintain a safe aviation operating environment
       
Element: Communicate effectively within an aviation environment
       
Element: Effective listening skills are applied
       
Element: Questions are used to gain additional information
       
Element: Information received is clarified/confirmed, interpreted, and accurately communicated or reported with due observation of ethics and protocols required of the operational environment
       
Element: Communication is undertaken in varying situations with culturally diverse, familiar and unfamiliar individuals, teams and crews
       
Element: Appropriate protocols and procedures are followed when using communications systems during routine and contingency aviation operations
       
Element: Responses are sought and provided to others in a timely manner
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Manage personal performance

1.1

Pre- and post-operational personal condition is managed to ensure safe and effective performance

1.2

Individual performance when conducting aviation operations is monitored against workplace standards, procedures and requirements

1.3

Degradation of physiological condition is recognised and appropriate strategies are implemented to ensure safe outcome of aviation operations

1.4

Degradation of psychological condition is recognised and appropriate strategies are implemented to ensure safe outcome of aviation operations

1.5

Sources of stress are identified and managed to maintain a safe aviation operating environment

1.6

Limitations to personal performance are communicated to crew/team to maintain a safe aviation operating environment

2

Communicate effectively within an aviation environment

2.1

Effective listening skills are applied

2.2

Questions are used to gain additional information

2.3

Information received is clarified/confirmed, interpreted, and accurately communicated or reported with due observation of ethics and protocols required of the operational environment

2.4

Communication is undertaken in varying situations with culturally diverse, familiar and unfamiliar individuals, teams and crews

2.5

Appropriate protocols and procedures are followed when using communications systems during routine and contingency aviation operations

2.6

Responses are sought and provided to others in a timely manner

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying effective listening techniques

applying effective questioning techniques to obtain information and clarify information while communicating with others

applying effective verbal and non-verbal communication techniques

identifying symptoms of deterioration in own physiological condition that might endanger the safety of aviation operations and taking appropriate corrective action

identifying symptoms of deterioration in own psychological condition that might endanger safety of aviation operations and taking appropriate corrective action

implementing contingency plans

maintaining compliance with relevant regulatory requirements including avoiding alcohol and drugs before and when conducting aviation operations

managing and controlling individual symptoms of stress before and when conducting aviation operations

managing aspects of lifestyle that may impact upon personal performance

managing and monitoring own physical performance

managing and monitoring own psychological performance

modifying activities depending on workplace contingencies, situations and environments

reading, interpreting and following relevant instructions, regulations, procedures, information and signs

reporting and/or rectifying problems, faults or malfunctions promptly, in accordance with workplace procedures

responding appropriately to cultural differences in the workplace

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

aspects of lifestyle that may adversely influence personal physiological condition

aspects of lifestyle that may adversely influence personal psychological condition

crew coordination:

basic principles of crew coordination

verbal and non-verbal communication factors

barriers to communication

listening skills

assertion skills

factors affecting decision-making processes

communication:

communication – attitude

personality

judgement

leadership style

leadership qualities

poor crew coordination factors

effects of stress on personal performance and ways of managing and controlling the various stressors that may impact on aviation operations:

concepts of fatigue

environmental stress symptoms, causes and effects

ergonomics of control systems and instruments

principles of stress management

short and long-term stressor effects on performance

stress and arousal interaction

fitness for aviation operations relevant to own role:

basic health

health and fitness

alcohol

drugs

blood donations

hyperventilation

atmospheric pressure changes

anatomy of the ear

vision, spatial disorientation and illusions

motion sickness

acceleration ‘g’ effects

toxic hazards

the atmosphere and associated problems

hypoxia

human factors considerations

human factors that may influence personal performance during aviation operations

relevant sections of Civil Aviation Safety Regulations (CASRs) and Civil Aviation Orders related to human factors and human performance

relevant work health and safety (WHS)/occupational health and safety (OHS) procedures and regulations.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Manage personal performance

1.1

Pre- and post-operational personal condition is managed to ensure safe and effective performance

1.2

Individual performance when conducting aviation operations is monitored against workplace standards, procedures and requirements

1.3

Degradation of physiological condition is recognised and appropriate strategies are implemented to ensure safe outcome of aviation operations

1.4

Degradation of psychological condition is recognised and appropriate strategies are implemented to ensure safe outcome of aviation operations

1.5

Sources of stress are identified and managed to maintain a safe aviation operating environment

1.6

Limitations to personal performance are communicated to crew/team to maintain a safe aviation operating environment

2

Communicate effectively within an aviation environment

2.1

Effective listening skills are applied

2.2

Questions are used to gain additional information

2.3

Information received is clarified/confirmed, interpreted, and accurately communicated or reported with due observation of ethics and protocols required of the operational environment

2.4

Communication is undertaken in varying situations with culturally diverse, familiar and unfamiliar individuals, teams and crews

2.5

Appropriate protocols and procedures are followed when using communications systems during routine and contingency aviation operations

2.6

Responses are sought and provided to others in a timely manner

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Aviation operations must include one or more of the following:

flight operations

flight support operations

ground operations

multi-crew

single pilot

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

AVIF0014 - Manage human factors in aviation operations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AVIF0014 - Manage human factors in aviation operations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: