Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AVIF2007 Mapping and Delivery Guide
Implement regulations and policies during check-in procedures

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency AVIF2007 - Implement regulations and policies during check-in procedures
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to implement regulations and policies during check-in procedures, in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards.It includes complying with national and international legal obligations, complying with local laws and regulations, and complying with established industrial relations practices and requirements.This unit addresses aviation technical skill requirements (physical, mental and task-management abilities) related to safety management duties of ground operations personnel, and contributes to safe and effective performance in complex aviation operational environments.Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.Work is performed independently or under limited supervision as a single operator or within a team environment.Licensing, legislative, regulatory or certification requirements are applicable to this unit.Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Assessment must occur in workplace operational situations. Where this is not appropriate, assessment must occur in simulated workplace operational situations that reflect workplace conditions.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or simulations

acceptable means of simulation assessment

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.
Prerequisites/co-requisites
Competency Field F – Safety Management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Comply with national and international legal obligations
  • Sources of information on the legal obligations of an aircraft operator and staff during check-in are identified and accessed in accordance with workplace procedures
  • An understanding of the legal obligations of an aircraft operator and staff during check-in is developed and applied to day-to-day work in the aviation industry
  • Compliance is maintained with the legal obligations that bind an aircraft operator and staff during check-in
       
Element: Comply with local laws and regulations
  • Relevant national/state/territory work health and safety (WHS)/occupational health and safety (OHS) laws and regulations are correctly identified and applied in day-to-day work to ensure compliance, in accordance with workplace procedures
  • Relevant customs and quarantine regulations are correctly identified and appropriate action is taken in day-to-day work to ensure compliance as required
  • Appropriate advice is provided to passengers on customs and quarantine regulations as required
  • Compliance is maintained with local laws and regulations while providing check-in services in all ports serviced by airline operator
       
Element: Comply with established industrial relations practices and requirements
  • Sources of information on established industrial relations practices and requirements relevant to the aviation industry are identified and accessed in accordance with workplace procedures
  • An understanding of the established industrial relations practices and requirements relevant to the aviation industry is developed and applied to day-to-day work during passenger service operations
  • An understanding of the employer/employee obligations and responsibilities is developed and applied to day-to-day work during passenger service operations
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Comply with national and international legal obligations

1.1

Sources of information on the legal obligations of an aircraft operator and staff during check-in are identified and accessed in accordance with workplace procedures

1.2

An understanding of the legal obligations of an aircraft operator and staff during check-in is developed and applied to day-to-day work in the aviation industry

1.3

Compliance is maintained with the legal obligations that bind an aircraft operator and staff during check-in

2

Comply with local laws and regulations

2.1

Relevant national/state/territory work health and safety (WHS)/occupational health and safety (OHS) laws and regulations are correctly identified and applied in day-to-day work to ensure compliance, in accordance with workplace procedures

2.2

Relevant customs and quarantine regulations are correctly identified and appropriate action is taken in day-to-day work to ensure compliance as required

2.3

Appropriate advice is provided to passengers on customs and quarantine regulations as required

2.4

Compliance is maintained with local laws and regulations while providing check-in services in all ports serviced by airline operator

3

Comply with established industrial relations practices and requirements

3.1

Sources of information on established industrial relations practices and requirements relevant to the aviation industry are identified and accessed in accordance with workplace procedures

3.2

An understanding of the established industrial relations practices and requirements relevant to the aviation industry is developed and applied to day-to-day work during passenger service operations

3.3

An understanding of the employer/employee obligations and responsibilities is developed and applied to day-to-day work during passenger service operations

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

adapting to differences in equipment and operating environment in accordance with standard operating procedures

applying relevant legislation and workplace procedures

communicating effectively with others

completing relevant documentation

identifying and correctly using relevant equipment

implementing contingency plans

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

modifying activities depending on workplace contingencies, situations and environments

monitoring and anticipating operational problems and hazards and taking appropriate action

monitoring work activities in terms of planned schedule

operating electronic communications equipment to required protocol

reading, interpreting and following relevant regulations, instructions, procedures, information and signs

reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with workplace procedures

responding appropriately to cultural differences in the workplace

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

concepts of arbitration and conciliation

people to be consulted about implementing regulations and policies during check-in procedures:

aircraft cabin crew and flight crew members

airline supervisory and management staff

aviation industry regulatory staff

customs authority staff

ground support staff

passengers

quarantine authority staff

relevant government officials from Australia or other countries

relevant human resources staff

relevant technical staff

union representatives

principles of enterprise bargaining where applicable

requirements of relevant legislation and regulations for check-in services

relevant regulations and policies related to:

established industrial relations practices and requirements

emergency and security procedures

employer/employee obligations and responsibilities

equal opportunity and anti-discrimination regulations

industrial relations institutions, organisations and their functions

local laws and regulations

national and international legal obligations

national and international regulations pertaining to passenger check-in services for commercial domestic and international aircraft flights

WHS/OHS, health, quarantine, customs and security procedures and regulations

workplace and government policy on:

smoking on or in the vicinity of aircraft

using mobile phones or other electronic devices on or in the vicinity of aircraft

workplace procedures and policies related to passenger check-in services for commercial, domestic and international aircraft flights.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Comply with national and international legal obligations

1.1

Sources of information on the legal obligations of an aircraft operator and staff during check-in are identified and accessed in accordance with workplace procedures

1.2

An understanding of the legal obligations of an aircraft operator and staff during check-in is developed and applied to day-to-day work in the aviation industry

1.3

Compliance is maintained with the legal obligations that bind an aircraft operator and staff during check-in

2

Comply with local laws and regulations

2.1

Relevant national/state/territory work health and safety (WHS)/occupational health and safety (OHS) laws and regulations are correctly identified and applied in day-to-day work to ensure compliance, in accordance with workplace procedures

2.2

Relevant customs and quarantine regulations are correctly identified and appropriate action is taken in day-to-day work to ensure compliance as required

2.3

Appropriate advice is provided to passengers on customs and quarantine regulations as required

2.4

Compliance is maintained with local laws and regulations while providing check-in services in all ports serviced by airline operator

3

Comply with established industrial relations practices and requirements

3.1

Sources of information on established industrial relations practices and requirements relevant to the aviation industry are identified and accessed in accordance with workplace procedures

3.2

An understanding of the established industrial relations practices and requirements relevant to the aviation industry is developed and applied to day-to-day work during passenger service operations

3.3

An understanding of the employer/employee obligations and responsibilities is developed and applied to day-to-day work during passenger service operations

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Check-in service must be provided for one or more of the following:

any type of commercial aircraft flight including domestic or international, while in home port or in slip port

short and/or long haul services

any category of service including economy, business class and first class

An understanding of the employer/employee obligations and responsibilities must include one or more of the following:

concepts of arbitration and conciliation

industrial awards system

specific relevant enterprise awards/agreements

trade union system

Information must include one or more of the following:

airline procedures and instructions, and job specifications

check-in service checklists and procedures

conditions of service, legislation and industrial agreements including workplace agreements and awards

induction and training materials

local laws and regulations when providing check-in services in remote countries

WHS/OHS security and environmental protection regulations

relevant regulations, including security, customs, quarantine, WHS/OHS security and environmental protection regulations

workplace policies

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Sources of information on the legal obligations of an aircraft operator and staff during check-in are identified and accessed in accordance with workplace procedures 
An understanding of the legal obligations of an aircraft operator and staff during check-in is developed and applied to day-to-day work in the aviation industry 
Compliance is maintained with the legal obligations that bind an aircraft operator and staff during check-in 
Relevant national/state/territory work health and safety (WHS)/occupational health and safety (OHS) laws and regulations are correctly identified and applied in day-to-day work to ensure compliance, in accordance with workplace procedures 
Relevant customs and quarantine regulations are correctly identified and appropriate action is taken in day-to-day work to ensure compliance as required 
Appropriate advice is provided to passengers on customs and quarantine regulations as required 
Compliance is maintained with local laws and regulations while providing check-in services in all ports serviced by airline operator 
Sources of information on established industrial relations practices and requirements relevant to the aviation industry are identified and accessed in accordance with workplace procedures 
An understanding of the established industrial relations practices and requirements relevant to the aviation industry is developed and applied to day-to-day work during passenger service operations 
An understanding of the employer/employee obligations and responsibilities is developed and applied to day-to-day work during passenger service operations 

Forms

Assessment Cover Sheet

AVIF2007 - Implement regulations and policies during check-in procedures
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AVIF2007 - Implement regulations and policies during check-in procedures

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: