Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AVIH3002B Mapping and Delivery Guide
Advise on major services and attractions at aviation destinations
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | AVIH3002B - Advise on major services and attractions at aviation destinations |
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Description | This unit involves the skills and knowledge required to advise on major services and attractions at aviation destinations, including researching information about airline destinations and responding appropriately to passenger requests for information on relevant aspects of airline flight destinations, including referring the passenger to appropriate sources of information. Licensing, legislative, regulatory or certification requirements are applicable to this unit. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Work must be carried out in accordance with relevant workplace procedures and policies.Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance.Work is performed under some supervision usually within a team environment.Work involves the application of customer service principles and procedures and appropriate research methods when responding to requests from passengers for information on aspects of major services, culture and attractions at aviation destinations across a variety of operational contexts within the Australian aviation industry. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | H - Route Planning and Navigation |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Research information about airline destinations |
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Element: Respond to requests for information on airline destinations |
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