Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AVII2003C Mapping and Delivery Guide
Carry out beverage service on an aircraft
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | AVII2003C - Carry out beverage service on an aircraft |
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Description | This unit involves the skills and knowledge required to provide beverage service to passengers on a commercial aircraft, including handling stock and materials, advising passengers on beverages, taking drink orders, preparing and serving drinks, using trays, clearing and cleaning carts/tables and equipment, and preparing and using tea and coffee making equipment. It also covers the skills and knowledge needed to ensure compliance with legal requirements, including monitoring the level of intoxication of passengers and taking appropriate action. Licensing, legislative, regulatory or certification requirements are applicable to this unit. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements including OH&S regulations.Use for Australian Defence Force (ADF) Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance.Work is performed under some supervision usually within a team environment.Work involves the application of beverage service principles and procedures and relevant regulations to the provision of beverage service to passengers on commercial aircraft across a variety of operational contexts within the Australian aviation industry.This unit of competency is nominally packaged at Certificate II. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | I - Customer Service |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Handle stock and materials |
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Element: Advise passengers |
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Element: Take drink orders |
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Element: Prepare and serve drinks |
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Element: Use trays |
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Element: Clear and clean carts/tables and equipment |
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Element: Prepare and use tea and coffee making equipment |
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Element: Comply with legal requirements |
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Element: Monitor level of intoxication of passengers and take suitable action |
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