Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AVII3010B Mapping and Delivery Guide
Carry out aircraft business_first class meal and beverage service
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | AVII3010B - Carry out aircraft business_first class meal and beverage service |
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Description | This unit involves the skills and knowledge required to provide business/first class meal and beverage service on a commercial aircraft in accordance with regulatory requirements, including preparing for meal service; preparing, laying and setting tables; cleaning, preparing and displaying a mobile service unit; describing food and dishes to passengers; advising passengers on beverage selection; and plating and serving a range of foods from mobile service unit. It also includes the skills and knowledge required when working in cooperation with the galley operator; rectifying spillages, clearing and re-laying tables, re-setting a mobile service unit; and appropriately handling passenger complaints. Licensing, legislative, regulatory or certification requirements are applicable to this unit. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements.Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance.Work is performed under limited supervision usually within a team environment.Work involves the application of passenger service principles and procedures, regulations, safety codes and protocols to the provision of meal and beverage service on commercial aircraft across a variety of operational contexts within the Australian aviation industry. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | I - Customer Service |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Prepare for meal service |
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Element: Prepare, lay and set tables |
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Element: Clean, prepare and display mobile service unit |
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Element: Describe food and dishes to passengers |
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Element: Advise passengers on beverage selection |
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Element: Plate and serve a range of foods from mobile service unit |
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Element: Work in cooperation with galley operator |
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Element: Rectify spillages, clear and re-lay |
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Element: Re-set mobile service unit |
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Element: Handle passenger complaints |
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