Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBATSIL503 Mapping and Delivery Guide
Manage conflict

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBATSIL503 - Manage conflict
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to manage conflict, both within the board and the organisation, and between the organization, the community and the wider community.It applies to individuals who contribute their skills and knowledge to monitoring and guiding the activities of organisations in situations where there may be conflict between individuals or groups.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify existing and potential conflict
  • Determine if conflict exists and its possible causes
  • Identify potential situations of future conflict
  • Develop strategies to prevent conflict
       
Element: Consider the conflict situation
  • Identify the implications of conflict occurring
  • Identify responsibilities within the conflict
  • Develop resolution strategies in consultation with conflicting parties
  • Seek professional advice where needed, maintaining discretion and confidentiality
  • Ensure wellbeing of individuals and the organisation is considered when developing resolution strategies
       
Element: Use strategies to resolve conflict
  • Promptly, appropriately and impartially implement strategies respecting the cultures of parties involved
  • Allow sufficient time for conflict to be resolved
  • Monitor and evaluate the process used to resolve the conflict
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify existing and potential conflict

1.1 Determine if conflict exists and its possible causes

1.2 Identify potential situations of future conflict

1.3 Develop strategies to prevent conflict

2 Consider the conflict situation

2.1 Identify the implications of conflict occurring

2.2 Identify responsibilities within the conflict

2.3 Develop resolution strategies in consultation with conflicting parties

2.4 Seek professional advice where needed, maintaining discretion and confidentiality

2.5 Ensure wellbeing of individuals and the organisation is considered when developing resolution strategies

3 Use strategies to resolve conflict

3.1 Promptly, appropriately and impartially implement strategies respecting the cultures of parties involved

3.2 Allow sufficient time for conflict to be resolved

3.3 Monitor and evaluate the process used to resolve the conflict

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify existing and potential conflict

1.1 Determine if conflict exists and its possible causes

1.2 Identify potential situations of future conflict

1.3 Develop strategies to prevent conflict

2 Consider the conflict situation

2.1 Identify the implications of conflict occurring

2.2 Identify responsibilities within the conflict

2.3 Develop resolution strategies in consultation with conflicting parties

2.4 Seek professional advice where needed, maintaining discretion and confidentiality

2.5 Ensure wellbeing of individuals and the organisation is considered when developing resolution strategies

3 Use strategies to resolve conflict

3.1 Promptly, appropriately and impartially implement strategies respecting the cultures of parties involved

3.2 Allow sufficient time for conflict to be resolved

3.3 Monitor and evaluate the process used to resolve the conflict

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine if conflict exists and its possible causes 
Identify potential situations of future conflict 
Develop strategies to prevent conflict 
Identify the implications of conflict occurring 
Identify responsibilities within the conflict 
Develop resolution strategies in consultation with conflicting parties 
Seek professional advice where needed, maintaining discretion and confidentiality 
Ensure wellbeing of individuals and the organisation is considered when developing resolution strategies 
Promptly, appropriately and impartially implement strategies respecting the cultures of parties involved 
Allow sufficient time for conflict to be resolved 
Monitor and evaluate the process used to resolve the conflict 

Forms

Assessment Cover Sheet

BSBATSIL503 - Manage conflict
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBATSIL503 - Manage conflict

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: