The Evidence Guide provides advice to inform and support appropriate assessment of this unit. It contains an overview of the assessment requirements followed by identification of specific aspects of evidence that will need to be addressed in determining competence. The Evidence Guide is an integral part of the unit and should be
read and interpreted in conjunction with the other components of competency.
Assessment must reflect the endorsed Assessment Guidelines of the parent Training Package.
A person who demonstrates competence in this unit must be able to provide evidence that they have completed and presented a number of audit reports to auditees/clients and stakeholders, and negotiated required follow-up actions with the auditee/client.
Required knowledge and understanding include: | • legal issues and terminology relating to quality auditing • audit methods and techniques • codes of practice, regulations and standards, for example ISO 9000:2000: Quality Management Systems – Fundamentals and Vocabulary, ISO19011 :2003: Guidelines for Quality and/orEnvironmental Management Systems Auditing • product and/or service knowledge • quality principles and techniques • auditor code of ethics |
Required skills and attributes include: | • ability to relate to people from a range of social, cultural and ethnic backgrounds, and physical and mental abilities • report development • communication skills: interpersonal, listening and questioning techniques • team work • problem-solving • organisational and planning skills • presentation skills • time management |
Key competencies or generic skills relevant to this unit | The seven key competencies represent generic skills considered essential for effective work participation. Innovation skills represent a further area of generic competence. The bracketed numbering indicates the performance level required in this unit: Level (1) represents the competence to undertake tasks effectively Level (2) represents the competence to manage tasks Level (3) represents the competence to use concepts for evaluating and reshaping tasks The bulleted points provide examples of how the key competencies can be applied for this unit |
Communicating ideas and information (3) | • communicating verbally to report and negotiate with client/auditee • communicating in writing to document findings and follow-up actions as required |
Collecting, analysing and organising information (2) | • determining required follow-up actions to be taken from outcomes of audits |
Planning and organising activities (2) | • planning and organising follow-up actions with auditee/client |
Working in a team (2) | working with auditee/client and audit team involved in audits |
Using mathematical ideas and techniques (-) | not applicable |
Solving problems (-) | not applicable |
Using technology (1) | using word processing software to produce required documentation using assistive technology, if required |
Innovation skills (2) | • skills associated with introducing improvements to auditing system as a result of review process |
Products that could be used as evidence include: | • completed reports detailing required follow-up actions • notes made in preparing reports • correspondence with auditee/client and audit team in relation to follow-up actions and reporting process • action plans developed after negotiation with auditee/client |
Processes that could be used as evidence include: | • how follow-up actions were determined from outcomes of audit • how follow-up actions were negotiated • how agreement was reached on follow-up action plans • how audit system and activities were reviewed |
Resource implications for assessment include: | • access to relevant audit reports and follow-up action plans • access to feedback from auditees and other stakeholders |
Validity and sufficiency of evidence requires: | • that where assessment is part of a learning experience, evidence will need to be collected over a period of time, involving both formative and summative assessment • at least four examples of participation in follow-up actions and reporting of audit outcomes for a range of situations |
Integrated competency assessment means: | • that this unit can be assessed alone or as part of an integrated assessment activity involving other relevant units in the areas of auditing, project management and frontline management |