Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBCCO501B Mapping and Delivery Guide
Develop business continuity strategy

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBCCO501B - Develop business continuity strategy
Description This unit describes the performance outcomes, skills and knowledge required to develop business continuity plans, processes and tools.Business continuity is the stage between a crisis occurring and the implementation of a disaster recovery plan. It is aimed at keeping as many of the business critical operations operating as possible during this period.Competence in this unit requires the development of a business continuity plan that will allow an organisation to continue operating, even if in a diminished capacity or only through business critical functions, until functionality is restored. It also requires analysis, planning, risk assessment and communication.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to business continuity planning in small, medium and large organisations.This role is undertaken by staff with managerial responsibility.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Evaluate the impact of the situation on business operations
  • Evaluate immediate impact of situation on business operations
  • Identify business functions that are potentially impacted
  • Determine likely timing before normal operations will be restored
  • Define and agree with stakeholders the parameters (timings) that will determine employment of disaster recovery procedures
  • Liaise and consult with affected parties and stakeholders
       
Element: Identify business critical functions that must continue
  • Determine business imperatives that must be addressed or continue
  • Consider practical options to maintain business critical operations
  • Consult all major stakeholders and agree on priorities
       
Element: Develop plan to maintain business critical operations
  • Determine available backup facilities or systems
  • Map how business critical functions can be continued using a modified approach
  • Evaluate resourcing requirements
  • Consider occupational health and safety (OHS) requirements in formation of plan
  • Determine need for a communication plan to be developed and implemented and document plan as required
  • Communicate plan to stakeholders
       
Element: Develop plan to update enterprise systems or information when systems become available
  • Evaluate the impact of modified operations on organisational information systems
  • Determine resources required to input manually collected data into systems and complete followup action
  • Work with stakeholders to consider downstream impacts
  • Develop communication plan to ensure all stakeholders are informed on status
       
Element: Evaluate organisational performance reports
  • Evaluate effectiveness of business continuity activities
  • Seek stakeholder feedback
  • Determine areas for improvement
  • Modify business continuity plan documentation incorporating improvement areas
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

develop, implement and review business continuity planning

demonstrate knowledge of organisational, statutory, regulatory and legislative requirements.

Context of and specific resources for assessment

Assessment must ensure access to:

information and databases for analysis activities

relevant legislation, standards and guidelines

training records and minutes of meetings where business continuity has been discussed or training has been implemented.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance by the candidate

review of and discussion about business continuity principles

review of documented business continuity plan

oral and/or written questioning to assess knowledge of technology and systems employed

analysis of stakeholder feedback

review of training records and communication of plan

review of evaluation of actual situations where business continuity plan was employed.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

BSBOHS606B Develop and implement crisis management processes.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to:

analyse relevant workplace information and data

develop and present reports or presentations that deal with complex ideas and concepts

incorporate observations of workplace tasks and interactions between people, their activities, equipment, environment and systems in relevant business strategies

communication and negotiation skills to:

articulate information and ideas clearly

effectively and calmly communicate with people at all levels during a time of crisis

leadership skills to gain trust and confidence of colleagues and stakeholders

project planning skills to develop and execute potentially complex business continuity planning

research skills to undertake the necessary background research for the plan

risk assessment and management skills to consider and mitigate key risks in the development of the plan

selfmanagement skills to:

comply with policies and procedures

seek learning and development opportunities

stress-management skills to work effectively and positively under the pressure of a major incident or situation in the workplace

technology skills to understand complex information technology issues in the work environment.

Required knowledge

emergency procedures for site and organisation

infrastructure employed in a business environment, including facilities, technology, resources and systems

key personnel within workplace management structure

OHS requirements in the workplace

organisational crisis management and disaster recovery plans

organisational, statutory, regulatory and legislative requirements

organisation’s expectations in relation to continuity of key business activities in time of crisis or incident

principles of contingency planning

stress-management techniques.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Impactsmay include:

damage to facilities

loss of communications

loss of key staff

loss of systems

trauma to staff.

Business functionsmay include:

despatch of field staff

input of data

provision of services

responding to customer contact

services and products the organisation normally provides.

Disaster recovery proceduresmay include:

relocation to alternative site

restoration of facility

restoration of technology and data.

Business imperativesmay include:

core functions that have significant impact on customers and organisation

functions determined as priority by organisation

functions required by statutory, regulatory or legislative requirements.

Practical optionsmay include:

communication plan

manual recording and processing of transactions

recorded messages on interactive voice response (IVR)

responding to generic questions from available information

taking messages and call back requests

transferring activity to alternative site.

Backup facilitiesmay include:

alternative site

uninterrupted power supply (UPS) - backup power.

Followup actionmay include:

call back or response to contact

data entry of transactions

enquiry investigation and resolution.

Downstream impactsmay include:

impact on competitive position

impact on billing and cash flow

negative media attention

not achieving statutory, regulatory, legislative or organisational requirements

possible negative reaction by customers.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Evaluate immediate impact of situation on business operations 
Identify business functions that are potentially impacted 
Determine likely timing before normal operations will be restored 
Define and agree with stakeholders the parameters (timings) that will determine employment of disaster recovery procedures 
Liaise and consult with affected parties and stakeholders 
Determine business imperatives that must be addressed or continue 
Consider practical options to maintain business critical operations 
Consult all major stakeholders and agree on priorities 
Determine available backup facilities or systems 
Map how business critical functions can be continued using a modified approach 
Evaluate resourcing requirements 
Consider occupational health and safety (OHS) requirements in formation of plan 
Determine need for a communication plan to be developed and implemented and document plan as required 
Communicate plan to stakeholders 
Evaluate the impact of modified operations on organisational information systems 
Determine resources required to input manually collected data into systems and complete followup action 
Work with stakeholders to consider downstream impacts 
Develop communication plan to ensure all stakeholders are informed on status 
Evaluate effectiveness of business continuity activities 
Seek stakeholder feedback 
Determine areas for improvement 
Modify business continuity plan documentation incorporating improvement areas 

Forms

Assessment Cover Sheet

BSBCCO501B - Develop business continuity strategy
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBCCO501B - Develop business continuity strategy

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: