Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCCO604B Mapping and Delivery Guide
Develop and maintain a service level strategy
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | BSBCCO604B - Develop and maintain a service level strategy |
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Description | This unit describes the performance outcomes, skills and knowledge required to establish, monitor and maintain a service level strategy in a customer contact environment.Competence in this unit requires developing and implementing a successful service level strategy to achieve the service levels required by an organisation and the associated processes required to establish that service level. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies in customer contact environments where the achievement of this service level may be a regulatory or organisational requirement and is normally organisation-specific.This role is undertaken by staff with managerial responsibility, although specialist staff may undertake it under supervision, depending on the size and structure of the centre. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Analyse historical data |
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Element: Formulate a service level policy |
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Element: Monitor and maintain service levels |
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