- BSBCMM101A - Apply basic communication skills
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCMM101A Mapping and Delivery Guide
Apply basic communication skills
Version 1.0
Issue Date: April 2024
| Qualification | - |
Unit of Competency | BSBCMM101A - Apply basic communication skills |
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| Description | This unit describes the performance outcomes, skills and knowledge required to develop communication skills in the workplace. It covers gathering, conveying and receiving information, along with completing assigned written information under direct supervision.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
| Employability Skills | This unit contains employability skills. | ||
| Learning Outcomes and Application | This unit applies to individuals developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings. | ||
| Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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| Prerequisites/co-requisites | |||
| Competency Field | Communication - Interpersonal Communication | ||
| Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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| Elements of Competency | Performance Criteria | |||||||
| Element: Identify workplace communication procedures |
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| Element: Communicate in the workplace |
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| Element: Draft written information |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: clear, concise and correct verbal and written communication promptly and appropriately following instructions knowledge of relevant legislation. |
Context of and specific resources for assessment | Assessment must ensure: access to an actual workplace or simulated environment access to office equipment and resources access to examples of documents relating to workplace communication policies and procedures. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate analysis of responses to case studies and scenarios demonstration of techniques observation of presentations oral or written questioning to assess knowledge of organisational policies, plans and procedures review of written information. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: general administrationunits. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
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Required skills |
communication skills to identify lines of communication, to request advice, to effectively question, to follow instructions, to receive feedback, and to convey messages clearly and concisely culturally appropriate communication skills to relate to people from diverse backgrounds and to people with diverse abilities literacy skills to identify work requirements, to draft written information and to process basic, relevant workplace documentation problem-solving skills to solve routine problems related to the workplace, under direct supervision. |
Required knowledge |
key provisions of relevant legislation from all forms of government that may affect aspects of business operations, such as privacy laws organisational policies, plans and procedures. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Workplace procedures may include: | answering telephone calls following instructions informal discussions requests from colleagues using internet and email using voice mail workplace procedures related to specific tasks |
Appropriate people may include: | colleagues other staff members supervisors, mentors, trainers or assessors |
Lines of communication may include: | formal and informal means verbal or written |
Communication method/equipment may include: | computer network systems facsimile machines personal computer equipment including hardware, keyboards, software and communication packages telephones |
Written information may include: | electronic mail facsimiles general correspondence or standard/form letters and memos handwritten and printed materials telephone messages or general messages |
Standards may include: | organisational policies standards set by workgroup |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Identify organisational communication requirements and workplace procedures with assistance from appropriate people | |||
| Identify appropriate lines of communication with supervisors and colleagues | |||
| Seek advice on the communication method/equipment most appropriate for the task | |||
| Use effective questioning, and active listening and speaking skills to gather and convey information | |||
| Use appropriate non-verbal behaviour at all times | |||
| Encourage, acknowledge and act upon constructive feedback | |||
| Identify relevant procedures and formats for written information | |||
| Draft and present assigned written information for approval, ensuring it is written clearly, concisely and within designated timeframes | |||
| Ensure written information meets required standards of style, format and detail | |||
| Seek assistance and/or feedback to aid communication skills development |
Forms
Assessment Cover Sheet
BSBCMM101A - Apply basic communication skills
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
BSBCMM101A - Apply basic communication skills
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: