Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBCMM501 Mapping and Delivery Guide
Develop and nurture relationships

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency BSBCMM501 - Develop and nurture relationships
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to develop, nurture and maintain various networks and relationships with client, customers and colleagues in order to promote the organisation, to improve business practices and to find and secure new business relationships.It applies to individuals who use communication and networking skills to develop and consolidate relationships with people in a range of sectors. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop professional relationships
  • 1.1 Conduct dealings with clients, professionals, and other third parties professionally and in accordance with the organisation's policies and procedures and legislative, regulatory and professional codes of practice
  • Comply with organisation’s social, business and ethical standards to develop and maintain positive relationships
  • Deal with colleagues, clients and other parties in a competent manner and with regard to confidentiality
  • Adjust interpersonal styles and methods to the needs and situations of other parties
       
Element: Build and maintain business networks and relationships
  • Develop and maintain business and professional networks and other relationships to benefit the organisation
  • Use business and professional networks to identify and cultivate relationships in order to promote and market the organisation
  • Collaborate with other professionals and third parties to expand and enhance the reputation of the organisation and to identify new and improved business practices
       
Element: Nurture relationships and build on referral business for the long term
  • Follow up referral business through appropriate communication channels to find and secure new business relationships
  • Identify referral needs quickly and provide information about relevant products and services
  • Refer information and ideas about referral business to designated individuals with a view to nurturing ongoing business relationships
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Develop professional relationships

1.1 Conduct dealings with clients, professionals, and other third parties professionally and in accordance with the organisation's policies and procedures and legislative, regulatory and professional codes of practice

1.2 Comply with organisation’s social, business and ethical standards to develop and maintain positive relationships

1.3 Deal with colleagues, clients and other parties in a competent manner and with regard to confidentiality

1.4 Adjust interpersonal styles and methods to the needs and situations of other parties

2 Build and maintain business networks and relationships

2.1 Develop and maintain business and professional networks and other relationships to benefit the organisation

2.2 Use business and professional networks to identify and cultivate relationships in order to promote and market the organisation

2.3 Collaborate with other professionals and third parties to expand and enhance the reputation of the organisation and to identify new and improved business practices

3 Nurture relationships and build on referral business for the long term

3.1 Follow up referral business through appropriate communication channels to find and secure new business relationships

3.2 Identify referral needs quickly and provide information about relevant products and services

3.3 Refer information and ideas about referral business to designated individuals with a view to nurturing ongoing business relationships


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Develop professional relationships

1.1 Conduct dealings with clients, professionals, and other third parties professionally and in accordance with the organisation's policies and procedures and legislative, regulatory and professional codes of practice

1.2 Comply with organisation’s social, business and ethical standards to develop and maintain positive relationships

1.3 Deal with colleagues, clients and other parties in a competent manner and with regard to confidentiality

1.4 Adjust interpersonal styles and methods to the needs and situations of other parties

2 Build and maintain business networks and relationships

2.1 Develop and maintain business and professional networks and other relationships to benefit the organisation

2.2 Use business and professional networks to identify and cultivate relationships in order to promote and market the organisation

2.3 Collaborate with other professionals and third parties to expand and enhance the reputation of the organisation and to identify new and improved business practices

3 Nurture relationships and build on referral business for the long term

3.1 Follow up referral business through appropriate communication channels to find and secure new business relationships

3.2 Identify referral needs quickly and provide information about relevant products and services

3.3 Refer information and ideas about referral business to designated individuals with a view to nurturing ongoing business relationships

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
1.1 Conduct dealings with clients, professionals, and other third parties professionally and in accordance with the organisation's policies and procedures and legislative, regulatory and professional codes of practice 
Comply with organisation’s social, business and ethical standards to develop and maintain positive relationships 
Deal with colleagues, clients and other parties in a competent manner and with regard to confidentiality 
Adjust interpersonal styles and methods to the needs and situations of other parties 
Develop and maintain business and professional networks and other relationships to benefit the organisation 
Use business and professional networks to identify and cultivate relationships in order to promote and market the organisation 
Collaborate with other professionals and third parties to expand and enhance the reputation of the organisation and to identify new and improved business practices 
Follow up referral business through appropriate communication channels to find and secure new business relationships 
Identify referral needs quickly and provide information about relevant products and services 
Refer information and ideas about referral business to designated individuals with a view to nurturing ongoing business relationships 

Forms

Assessment Cover Sheet

BSBCMM501 - Develop and nurture relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBCMM501 - Develop and nurture relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: