Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBCNV501 Mapping and Delivery Guide
Take instructions in relation to a transaction

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency BSBCNV501 - Take instructions in relation to a transaction
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to take instructions from a potential client in order to initiate a real estate, business or personal conveyancing transaction.It applies to individuals who communicate with clients to establish the client’s needs, and identify conflicts of interest, parties, properties and other interests, and determine terms of engagement and contingency strategies.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the BSB Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish the client’s needs
  • Identify, clarify and assess client needs and expectations in accordance with the practice’s policy and procedures
  • Determine and discuss optional courses of action with client
  • Check information in relation to the transaction for accuracy and relevance
  • Obtain mutual agreement regarding responsibilities, obligations and expectations of all parties to the transaction
  • 1.5 Record and document client's needs and responsibilities promptly and accurately
       
Element: Identify any conflict of interest
  • Identify and record existing or potential conflicts of interest associated with the transaction
  • Assess conflicts of interest to determine appropriate action for the client and practice, and promptly advise client of any necessary action
       
Element: Identify parties, properties and other interests
  • Accurately identify and explain the roles of various parties involved in the conveyancing transaction
  • Analyse and explain estates and interests in the property of the relevant transaction
  • Analyse documentation and titles to confirm facts pertaining to the transaction
  • Communicate accurately to the client the title and contract details and respective consequences
       
Element: Determine terms of engagement
  • Determine appropriate terms of engagement which comply with legislative, regulatory and practice requirements and articulate to client clearly and promptly
  • Establish and record client’s agreement with terms
  • Obtain authorities from client and other relevant parties
  • Check estimates of fees, disbursements and time for accuracy and completeness and provide to client
       
Element: Determine contingency strategies
  • Assess contingencies relating to the transaction and advise the client
  • Determine contingency strategies and options and agree in consultation with client
       
Element: Initiate the transaction
  • 6.1 Select a course of action which meets the client's needs and complies with legislative requirements and with the policies and procedures of the practice
  • Advise client of all actions to be implemented to meet their agreed needs and expectations
  • Confirm and promptly record instructions from client to proceed or not to proceed
  • Make referrals to other professionals or third parties where appropriate
  • Formally open, organise and document all relevant instructions, information, facts and evidence in client file
       
Element: Establish the client’s needs
  • Identify, clarify and assess client needs and expectations in accordance with the practice’s policy and procedures
  • Determine and discuss optional courses of action with client
  • Check information in relation to the transaction for accuracy and relevance
  • Obtain mutual agreement regarding responsibilities, obligations and expectations of all parties to the transaction
  • Record and document client's needs and responsibilities promptly and accurately
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Establish the client’s needs

1.1 Identify, clarify and assess client needs and expectations in accordance with the practice’s policy and procedures

1.2 Determine and discuss optional courses of action with client

1.3 Check information in relation to the transaction for accuracy and relevance

1.4 Obtain mutual agreement regarding responsibilities, obligations and expectations of all parties to the transaction

1.5 Record and document client's needs and responsibilities promptly and accurately

2 Identify any conflict of interest

2.1 Identify and record existing or potential conflicts of interest associated with the transaction

2.2 Assess conflicts of interest to determine appropriate action for the client and practice, and promptly advise client of any necessary action

3 Identify parties, properties and other interests

3.1 Accurately identify and explain the roles of various parties involved in the conveyancing transaction

3.2 Analyse and explain estates and interests in the property of the relevant transaction

3.3 Analyse documentation and titles to confirm facts pertaining to the transaction

3.4 Communicate accurately to the client the title and contract details and respective consequences

4 Determine terms of engagement

4.1 Determine appropriate terms of engagement which comply with legislative, regulatory and practice requirements and articulate to client clearly and promptly

4.2 Establish and record client’s agreement with terms

4.3 Obtain authorities from client and other relevant parties

4.4 Check estimates of fees, disbursements and time for accuracy and completeness and provide to client

5 Determine contingency strategies

5.1 Assess contingencies relating to the transaction and advise the client

5.2 Determine contingency strategies and options and agree in consultation with client

6 Initiate the transaction

6.1 Select a course of action which meets the client's needs and complies with legislative requirements and with the policies and procedures of the practice

6.2 Advise client of all actions to be implemented to meet their agreed needs and expectations

6.3 Confirm and promptly record instructions from client to proceed or not to proceed

6.4 Make referrals to other professionals or third parties where appropriate

6.5 Formally open, organise and document all relevant instructions, information, facts and evidence in client file


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Establish the client’s needs

1.1 Identify, clarify and assess client needs and expectations in accordance with the practice’s policy and procedures

1.2 Determine and discuss optional courses of action with client

1.3 Check information in relation to the transaction for accuracy and relevance

1.4 Obtain mutual agreement regarding responsibilities, obligations and expectations of all parties to the transaction

1.5 Record and document client's needs and responsibilities promptly and accurately

2 Identify any conflict of interest

2.1 Identify and record existing or potential conflicts of interest associated with the transaction

2.2 Assess conflicts of interest to determine appropriate action for the client and practice, and promptly advise client of any necessary action

3 Identify parties, properties and other interests

3.1 Accurately identify and explain the roles of various parties involved in the conveyancing transaction

3.2 Analyse and explain estates and interests in the property of the relevant transaction

3.3 Analyse documentation and titles to confirm facts pertaining to the transaction

3.4 Communicate accurately to the client the title and contract details and respective consequences

4 Determine terms of engagement

4.1 Determine appropriate terms of engagement which comply with legislative, regulatory and practice requirements and articulate to client clearly and promptly

4.2 Establish and record client’s agreement with terms

4.3 Obtain authorities from client and other relevant parties

4.4 Check estimates of fees, disbursements and time for accuracy and completeness and provide to client

5 Determine contingency strategies

5.1 Assess contingencies relating to the transaction and advise the client

5.2 Determine contingency strategies and options and agree in consultation with client

6 Initiate the transaction

6.1 Select a course of action which meets the client's needs and complies with legislative requirements and with the policies and procedures of the practice

6.2 Advise client of all actions to be implemented to meet their agreed needs and expectations

6.3 Confirm and promptly record instructions from client to proceed or not to proceed

6.4 Make referrals to other professionals or third parties where appropriate

6.5 Formally open, organise and document all relevant instructions, information, facts and evidence in client file

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify, clarify and assess client needs and expectations in accordance with the practice’s policy and procedures 
Determine and discuss optional courses of action with client 
Check information in relation to the transaction for accuracy and relevance 
Obtain mutual agreement regarding responsibilities, obligations and expectations of all parties to the transaction 
1.5 Record and document client's needs and responsibilities promptly and accurately 
Identify and record existing or potential conflicts of interest associated with the transaction 
Assess conflicts of interest to determine appropriate action for the client and practice, and promptly advise client of any necessary action 
Accurately identify and explain the roles of various parties involved in the conveyancing transaction 
Analyse and explain estates and interests in the property of the relevant transaction 
Analyse documentation and titles to confirm facts pertaining to the transaction 
Communicate accurately to the client the title and contract details and respective consequences 
Determine appropriate terms of engagement which comply with legislative, regulatory and practice requirements and articulate to client clearly and promptly 
Establish and record client’s agreement with terms 
Obtain authorities from client and other relevant parties 
Check estimates of fees, disbursements and time for accuracy and completeness and provide to client 
Assess contingencies relating to the transaction and advise the client 
Determine contingency strategies and options and agree in consultation with client 
6.1 Select a course of action which meets the client's needs and complies with legislative requirements and with the policies and procedures of the practice 
Advise client of all actions to be implemented to meet their agreed needs and expectations 
Confirm and promptly record instructions from client to proceed or not to proceed 
Make referrals to other professionals or third parties where appropriate 
Formally open, organise and document all relevant instructions, information, facts and evidence in client file 
Identify, clarify and assess client needs and expectations in accordance with the practice’s policy and procedures 
Determine and discuss optional courses of action with client 
Check information in relation to the transaction for accuracy and relevance 
Obtain mutual agreement regarding responsibilities, obligations and expectations of all parties to the transaction 
Record and document client's needs and responsibilities promptly and accurately 

Forms

Assessment Cover Sheet

BSBCNV501 - Take instructions in relation to a transaction
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBCNV501 - Take instructions in relation to a transaction

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: