Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBCUE305 Mapping and Delivery Guide
Process credit applications

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBCUE305 - Process credit applications
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to handle credit applications or arrangements for customers with no credit rating or a poor credit rating, and negotiation of various outcomes with customers.It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Review and evaluate credit application
  • Review application to determine customer details and amount of credit required
  • Check existing customer records for payment history and credit standing
  • Obtain customer credit rating according to credit management procedures
  • Establish customer’s credit rating and ability to repay credit advances
       
Element: Process credit application
  • Approve or decline application according to organisational policy and relevant legislation, codes, regulations and standards
  • If declining, explain decision to the customer and discuss alternative arrangements as necessary
  • Advise customer of appeal rights where appeal provisions exist and apply
       
Element: Negotiate credit application details
  • Negotiate and agree payment arrangements with customer where credit approval is granted
  • Escalate difficulties experienced in customer negotiations according to organisational policy
       
Element: Complete administrative arrangements
  • Complete and forward appropriate documentation to customer
  • Organise credit arrangements and record details according to organisational policy and legislative requirements
  • Notify customer of payment arrangements according to organisational procedures
  • Regularly monitor and follow up customer commitments
  • Resolve outstanding issues relating to credit application in an efficient and timely manner
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Review and evaluate credit application

1.1 Review application to determine customer details and amount of credit required

1.2 Check existing customer records for payment history and credit standing

1.3 Obtain customer credit rating according to credit management procedures

1.4 Establish customer’s credit rating and ability to repay credit advances

2 Process credit application

2.1 Approve or decline application according to organisational policy and relevant legislation, codes, regulations and standards

2.2 If declining, explain decision to the customer and discuss alternative arrangements as necessary

2.3 Advise customer of appeal rights where appeal provisions exist and apply

3 Negotiate credit application details

3.1 Negotiate and agree payment arrangements with customer where credit approval is granted

3.2 Escalate difficulties experienced in customer negotiations according to organisational policy

4 Complete administrative arrangements

4.1 Complete and forward appropriate documentation to customer

4.2 Organise credit arrangements and record details according to organisational policy and legislative requirements

4.3 Notify customer of payment arrangements according to organisational procedures

4.4 Regularly monitor and follow up customer commitments

4.5 Resolve outstanding issues relating to credit application in an efficient and timely manner

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Review and evaluate credit application

1.1 Review application to determine customer details and amount of credit required

1.2 Check existing customer records for payment history and credit standing

1.3 Obtain customer credit rating according to credit management procedures

1.4 Establish customer’s credit rating and ability to repay credit advances

2 Process credit application

2.1 Approve or decline application according to organisational policy and relevant legislation, codes, regulations and standards

2.2 If declining, explain decision to the customer and discuss alternative arrangements as necessary

2.3 Advise customer of appeal rights where appeal provisions exist and apply

3 Negotiate credit application details

3.1 Negotiate and agree payment arrangements with customer where credit approval is granted

3.2 Escalate difficulties experienced in customer negotiations according to organisational policy

4 Complete administrative arrangements

4.1 Complete and forward appropriate documentation to customer

4.2 Organise credit arrangements and record details according to organisational policy and legislative requirements

4.3 Notify customer of payment arrangements according to organisational procedures

4.4 Regularly monitor and follow up customer commitments

4.5 Resolve outstanding issues relating to credit application in an efficient and timely manner

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review application to determine customer details and amount of credit required 
Check existing customer records for payment history and credit standing 
Obtain customer credit rating according to credit management procedures 
Establish customer’s credit rating and ability to repay credit advances 
Approve or decline application according to organisational policy and relevant legislation, codes, regulations and standards 
If declining, explain decision to the customer and discuss alternative arrangements as necessary 
Advise customer of appeal rights where appeal provisions exist and apply 
Negotiate and agree payment arrangements with customer where credit approval is granted 
Escalate difficulties experienced in customer negotiations according to organisational policy 
Complete and forward appropriate documentation to customer 
Organise credit arrangements and record details according to organisational policy and legislative requirements 
Notify customer of payment arrangements according to organisational procedures 
Regularly monitor and follow up customer commitments 
Resolve outstanding issues relating to credit application in an efficient and timely manner 

Forms

Assessment Cover Sheet

BSBCUE305 - Process credit applications
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBCUE305 - Process credit applications

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: