Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCUE306 Mapping and Delivery Guide
Process complex accounts
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | BSBCUE306 - Process complex accounts |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to handle difficult engagements relating to customer billing and customer accounting, primarily where the customer is defaulting. It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgment and relevant theoretical knowledge, and who may provide technical advice and support to a team.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Receive and review a customer default enquiry or case |
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Element: Negotiate payment with defaulting customers |
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Element: Advise defaulting customers of cancellation |
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Element: Manage default actions |
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