Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBCUE406 Mapping and Delivery Guide
Run a multicentre

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency BSBCUE406 - Run a multicentre
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to develop strategies to manage organisational systems to oversee a multicentre.It applies to individuals who need to solve a defined range of unpredictable problems, analyse and evaluate information from a variety of sources, and who may provide leadership and guidance to others with some limited responsibility for the output of others. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan oversight of a multicentre
  • Assess nature of multicentre
  • Incorporate needs of customers in planning processes
  • Ensure plans achieve quality, time and cost specifications agreed with customers
       
Element: Monitor, adjust and review multicentre service
  • Use appropriate strategies to monitor progress in achieving product and service targets and standards
  • Use appropriate strategies to obtain customer feedback to improve provision of products and services
  • Develop, procure and use resources to provide quality products and services to customers
       
Element: Review service
  • Make decisions to overcome problems and to adapt customer service and product delivery, in consultation with appropriate individuals and groups
  • Assist colleagues to overcome difficulty in meeting customer service standards and escalate enquiries appropriately
  • Manage records, reports and recommendations within organisation’s systems and processes
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan oversight of a multicentre

1.1 Assess nature of multicentre

1.2 Incorporate needs of customers in planning processes

1.3 Ensure plans achieve quality, time and cost specifications agreed with customers

2 Monitor, adjust and review multicentre service

2.1 Use appropriate strategies to monitor progress in achieving product and service targets and standards

2.2 Use appropriate strategies to obtain customer feedback to improve provision of products and services

2.3 Develop, procure and use resources to provide quality products and services to customers

3 Review service

3.1 Make decisions to overcome problems and to adapt customer service and product delivery, in consultation with appropriate individuals and groups

3.2 Assist colleagues to overcome difficulty in meeting customer service standards and escalate enquiries appropriately

3.3 Manage records, reports and recommendations within organisation’s systems and processes


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan oversight of a multicentre

1.1 Assess nature of multicentre

1.2 Incorporate needs of customers in planning processes

1.3 Ensure plans achieve quality, time and cost specifications agreed with customers

2 Monitor, adjust and review multicentre service

2.1 Use appropriate strategies to monitor progress in achieving product and service targets and standards

2.2 Use appropriate strategies to obtain customer feedback to improve provision of products and services

2.3 Develop, procure and use resources to provide quality products and services to customers

3 Review service

3.1 Make decisions to overcome problems and to adapt customer service and product delivery, in consultation with appropriate individuals and groups

3.2 Assist colleagues to overcome difficulty in meeting customer service standards and escalate enquiries appropriately

3.3 Manage records, reports and recommendations within organisation’s systems and processes

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assess nature of multicentre 
Incorporate needs of customers in planning processes 
Ensure plans achieve quality, time and cost specifications agreed with customers 
Use appropriate strategies to monitor progress in achieving product and service targets and standards 
Use appropriate strategies to obtain customer feedback to improve provision of products and services 
Develop, procure and use resources to provide quality products and services to customers 
Make decisions to overcome problems and to adapt customer service and product delivery, in consultation with appropriate individuals and groups 
Assist colleagues to overcome difficulty in meeting customer service standards and escalate enquiries appropriately 
Manage records, reports and recommendations within organisation’s systems and processes 

Forms

Assessment Cover Sheet

BSBCUE406 - Run a multicentre
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBCUE406 - Run a multicentre

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: