Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCUE601 Mapping and Delivery Guide
Optimise customer engagement operations
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | BSBCUE601 - Optimise customer engagement operations |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to use data and statistical tools to monitor and optimise customer contact processes.It applies to individuals who analyse, design and execute judgements using wide- ranging technical, creative, conceptual or managerial competencies and who are often accountable for group outcomes.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Analyse customer contact processes using statistical tools |
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Element: Rectify productivity impediments |
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Element: Conduct a process review |
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Element: Benchmark customer contact operations |
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