Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCUE607 Mapping and Delivery Guide
Manage customer engagement centre staffing
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | BSBCUE607 - Manage customer engagement centre staffing |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to maintain stable and productive staffing levels in a business unit within a customer engagement centre, including the recruitment, induction, retention and training and regulatory and legislative compliance of staff. It applies to individuals who analyse, design and execute judgements using wide ranging technical, creative, conceptual or managerial competencies and who are often accountable for group outcomes.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Develop and apply recruiting and staff retention strategies |
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Element: Manage induction and ongoing staff training |
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Element: Establish a performance-management program |
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Element: Manage remuneration and incentive programs |
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Element: Manage compliance with statutory and regulatory requirements |
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