Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBDIV301A Mapping and Delivery Guide
Work effectively with diversity

Version 1.0
Issue Date: May 2018


Qualification -
Unit of Competency BSBDIV301A - Work effectively with diversity
Description This unit describes the performance outcomes, skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to individuals who work in a variety of contexts, where they will be expected to interact with a diverse client and/or co worker population.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable Not applicable
Competency Field Workforce Development – Diversity
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Recognise individual differences and respond appropriately
  • Recognise and respect individual differences in colleagues, clients and customers
  • Respond to differences sensitively
  • Ensure behaviour is consistent with legislative requirements and enterprise guidelines
  • Accommodate diversity using appropriate verbal and nonverbal communication
       
Element: Work effectively with individual differences
  • Recognise and document knowledge, skills and experience of others in relation to team objectives
  • Encourage colleagues to utilise and share their specific qualities, skills or backgrounds with other team members and clients in order to enhance work outcomes
  • Ensure relations with customers and clients demonstrate that diversity is valued by the business
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

adjusting language and behaviour as required by interactions with diversity

awareness of diversity issues

knowledge of relevant legislation.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

examples of diversity issues in the workplace

examples of documents relating to diversity policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

analysis of responses to case studies and scenarios

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

oral or written questioning to assess knowledge of sourcing support about workplace diversity

review of documentation outlining the knowledge, skills and experience of others in relation to team objectives.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

workplace effectiveness units.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

problemsolving and initiative skills to recognise and address own responses to difference.

Required knowledge

key provisions of relevant legislation from all forms of government that may affect aspects of business operations, such as:

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

occupational health and safety

major groups in the community and work environment, as defined by cultural, religious and other traditions and practices

reasonable adjustments that facilitate participation by people with a disability

value of diversity to the economy and society in terms of workforce development, Australia’s place in the global economy, innovation and social justice.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Individual differences may include:

ability

age

belief systems/values

culture

expertise/experience/working styles

gender

interests

interpersonal style

language

mental ability

past experiences

physical characteristics

politics

race

religion

sexual orientation

thinking and learning styles.

Colleagues may include:

internal customers

junior staff

managers and supervisors

peers

stakeholders.

Legislative requirements may include:

disability discrimination legislation

human rights and equal opportunity legislation

racial and sex discrimination legislation.

Enterprise guidelines may include:

codes of conduct or ethics

diversity policies

human resources policies and procedures.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Recognise and respect individual differences in colleagues, clients and customers 
Respond to differences sensitively 
Ensure behaviour is consistent with legislative requirements and enterprise guidelines 
Accommodate diversity using appropriate verbal and nonverbal communication 
Recognise and document knowledge, skills and experience of others in relation to team objectives 
Encourage colleagues to utilise and share their specific qualities, skills or backgrounds with other team members and clients in order to enhance work outcomes 
Ensure relations with customers and clients demonstrate that diversity is valued by the business 

Forms

Assessment Cover Sheet

BSBDIV301A - Work effectively with diversity
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBDIV301A - Work effectively with diversity

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: