Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBDIV803 Mapping and Delivery Guide
Develop cross cultural communication and negotiation strategies

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBDIV803 - Develop cross cultural communication and negotiation strategies
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to apply effective cross cultural communication and negotiation skills, and to develop these skills in international education business contexts.It applies to individuals who manage education programs and projects in organisations from one or more international education sectors (schools, English language training organisations, vocational education and training, higher education, postgraduate education).No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Analyse own organisation’s international education practices using theoretical models of culture
  • Define the key elements of culture and cultural diversity from a range of perspectives
  • Investigate and analyse interaction between the key elements of culture and cultural diversity
  • Apply theoretical models of culture and cultural diversity to an international education provider context and own organisational practices
       
Element: Evaluate cultural features of selected countries relevant to the business of education
  • Describe significant events that have shaped the identity of selected countries
  • Research and profile key characteristics of education and training systems in selected countries
  • Analyse and describe broad cultural differences in learning behaviour in selected countries
  • Research and evaluate teaching styles, educational practices, and delivery and assessment methods, in selected countries
  • Compare and contrast distinguishing features of business practices in selected countries
       
Element: Develop cross cultural awareness strategies, and communication and negotiation skills in an international education setting
  • Identify and communicate ways in which cultural norms in the workplace operate to regulate, repress, tolerate and celebrate diversity
  • Evaluate potential impact of improved crosscultural awareness on personal, educational and commercial interactions
  • Apply formal and informal coaching and training strategies to improve organisational crosscultural communication practices and strategies
  • Determine appropriate criteria and strategies to evaluate effectiveness of communication and negotiation in an international education setting
       
Element: Analyse own organisation’s international education practices using theoretical models of culture
  • Define the key elements of culture and cultural diversity from a range of perspectives
  • Investigate and analyse interaction between the key elements of culture and cultural diversity
  • Apply theoretical models of culture and cultural diversity to an international education provider context and own organisational practices
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Analyse own organisation’s international education practices using theoretical models of culture

1.1 Define the key elements of culture and cultural diversity from a range of perspectives

1.2 Investigate and analyse interaction between the key elements of culture and cultural diversity

1.3 Apply theoretical models of culture and cultural diversity to an international education provider context and own organisational practices

2 Evaluate cultural features of selected countries relevant to the business of education

2.1 Describe significant events that have shaped the identity of selected countries

2.2 Research and profile key characteristics of education and training systems in selected countries

2.3 Analyse and describe broad cultural differences in learning behaviour in selected countries

2.4 Research and evaluate teaching styles, educational practices, and delivery and assessment methods, in selected countries

2.5 Compare and contrast distinguishing features of business practices in selected countries

3 Develop cross cultural awareness strategies, and communication and negotiation skills in an international education setting

3.1 Identify and communicate ways in which cultural norms in the workplace operate to regulate, repress, tolerate and celebrate diversity

3.2 Evaluate potential impact of improved crosscultural awareness on personal, educational and commercial interactions

3.3 Apply formal and informal coaching and training strategies to improve organisational crosscultural communication practices and strategies

3.4 Determine appropriate criteria and strategies to evaluate effectiveness of communication and negotiation in an international education setting

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Analyse own organisation’s international education practices using theoretical models of culture

1.1 Define the key elements of culture and cultural diversity from a range of perspectives

1.2 Investigate and analyse interaction between the key elements of culture and cultural diversity

1.3 Apply theoretical models of culture and cultural diversity to an international education provider context and own organisational practices

2 Evaluate cultural features of selected countries relevant to the business of education

2.1 Describe significant events that have shaped the identity of selected countries

2.2 Research and profile key characteristics of education and training systems in selected countries

2.3 Analyse and describe broad cultural differences in learning behaviour in selected countries

2.4 Research and evaluate teaching styles, educational practices, and delivery and assessment methods, in selected countries

2.5 Compare and contrast distinguishing features of business practices in selected countries

3 Develop cross cultural awareness strategies, and communication and negotiation skills in an international education setting

3.1 Identify and communicate ways in which cultural norms in the workplace operate to regulate, repress, tolerate and celebrate diversity

3.2 Evaluate potential impact of improved crosscultural awareness on personal, educational and commercial interactions

3.3 Apply formal and informal coaching and training strategies to improve organisational crosscultural communication practices and strategies

3.4 Determine appropriate criteria and strategies to evaluate effectiveness of communication and negotiation in an international education setting

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Define the key elements of culture and cultural diversity from a range of perspectives 
Investigate and analyse interaction between the key elements of culture and cultural diversity 
Apply theoretical models of culture and cultural diversity to an international education provider context and own organisational practices 
Describe significant events that have shaped the identity of selected countries 
Research and profile key characteristics of education and training systems in selected countries 
Analyse and describe broad cultural differences in learning behaviour in selected countries 
Research and evaluate teaching styles, educational practices, and delivery and assessment methods, in selected countries 
Compare and contrast distinguishing features of business practices in selected countries 
Identify and communicate ways in which cultural norms in the workplace operate to regulate, repress, tolerate and celebrate diversity 
Evaluate potential impact of improved crosscultural awareness on personal, educational and commercial interactions 
Apply formal and informal coaching and training strategies to improve organisational crosscultural communication practices and strategies 
Determine appropriate criteria and strategies to evaluate effectiveness of communication and negotiation in an international education setting 
Define the key elements of culture and cultural diversity from a range of perspectives 
Investigate and analyse interaction between the key elements of culture and cultural diversity 
Apply theoretical models of culture and cultural diversity to an international education provider context and own organisational practices 

Forms

Assessment Cover Sheet

BSBDIV803 - Develop cross cultural communication and negotiation strategies
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

BSBDIV803 - Develop cross cultural communication and negotiation strategies

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

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