Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBEBU401 Mapping and Delivery Guide
Review and maintain a website

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBEBU401 - Review and maintain a website
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to undertake data analysis, review website content, and update and maintain a website.It applies to individuals who have knowledge of the relationship between a website and the core functions of an organisation. They also have working knowledge and skills to perform basic updates to website content. They may provide administrative support within an organisation or be other individuals who have been delegated this responsibility.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Review website content and use
  • Monitor and analyse customer and user feedback in accordance with organisational timelines
  • Analyse automatically collected website data and identify trends
  • Make recommendations on changes to website and its content in response to feedback and data analysis, and approve changes scheduled for implementation
  • Review cost implications of the recommended changes to determine their viability
       
Element: Update website
  • Replace superseded and inaccurate information with current information and add additional material in accordance with organisational requirements
  • Follow protocols for ensuring the accuracy and authenticity of information
  • Remove services no longer available or required and add new ones in accordance with organisational requirements
  • Check offline information against that posted on the website and rectify any discrepancies in accordance with organisational timelines
  • Follow security procedures for updating the website
       
Element: Carry out non-technical site maintenance
  • Analyse user feedback to confirm website faults are not user issues
  • Rectify faults and make improvements to website in response to user feedback approved by the organisation
  • Add new web pages and/or active links and remove redundant pages and links in accordance with organisational requirements
  • Make website changes in response to changes in marketing strategy, in accordance with organisational requirements and consideration of cost benefits
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Review website content and use

1.1 Monitor and analyse customer and user feedback in accordance with organisational timelines

1.2 Analyse automatically collected website data and identify trends

1.3 Make recommendations on changes to website and its content in response to feedback and data analysis, and approve changes scheduled for implementation

1.4 Review cost implications of the recommended changes to determine their viability

2 Update website

2.1 Replace superseded and inaccurate information with current information and add additional material in accordance with organisational requirements

2.2 Follow protocols for ensuring the accuracy and authenticity of information

2.3 Remove services no longer available or required and add new ones in accordance with organisational requirements

2.4 Check offline information against that posted on the website and rectify any discrepancies in accordance with organisational timelines

2.5 Follow security procedures for updating the website

3 Carry out non-technical site maintenance

3.1 Analyse user feedback to confirm website faults are not user issues

3.2 Rectify faults and make improvements to website in response to user feedback approved by the organisation

3.3 Add new web pages and/or active links and remove redundant pages and links in accordance with organisational requirements

3.4 Make website changes in response to changes in marketing strategy, in accordance with organisational requirements and consideration of cost benefits

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Review website content and use

1.1 Monitor and analyse customer and user feedback in accordance with organisational timelines

1.2 Analyse automatically collected website data and identify trends

1.3 Make recommendations on changes to website and its content in response to feedback and data analysis, and approve changes scheduled for implementation

1.4 Review cost implications of the recommended changes to determine their viability

2 Update website

2.1 Replace superseded and inaccurate information with current information and add additional material in accordance with organisational requirements

2.2 Follow protocols for ensuring the accuracy and authenticity of information

2.3 Remove services no longer available or required and add new ones in accordance with organisational requirements

2.4 Check offline information against that posted on the website and rectify any discrepancies in accordance with organisational timelines

2.5 Follow security procedures for updating the website

3 Carry out non-technical site maintenance

3.1 Analyse user feedback to confirm website faults are not user issues

3.2 Rectify faults and make improvements to website in response to user feedback approved by the organisation

3.3 Add new web pages and/or active links and remove redundant pages and links in accordance with organisational requirements

3.4 Make website changes in response to changes in marketing strategy, in accordance with organisational requirements and consideration of cost benefits

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Monitor and analyse customer and user feedback in accordance with organisational timelines 
Analyse automatically collected website data and identify trends 
Make recommendations on changes to website and its content in response to feedback and data analysis, and approve changes scheduled for implementation 
Review cost implications of the recommended changes to determine their viability 
Replace superseded and inaccurate information with current information and add additional material in accordance with organisational requirements 
Follow protocols for ensuring the accuracy and authenticity of information 
Remove services no longer available or required and add new ones in accordance with organisational requirements 
Check offline information against that posted on the website and rectify any discrepancies in accordance with organisational timelines 
Follow security procedures for updating the website 
Analyse user feedback to confirm website faults are not user issues 
Rectify faults and make improvements to website in response to user feedback approved by the organisation 
Add new web pages and/or active links and remove redundant pages and links in accordance with organisational requirements 
Make website changes in response to changes in marketing strategy, in accordance with organisational requirements and consideration of cost benefits 

Forms

Assessment Cover Sheet

BSBEBU401 - Review and maintain a website
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBEBU401 - Review and maintain a website

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: