Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBEBUS504A Mapping and Delivery Guide
Implement an e-business strategy

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency BSBEBUS504A - Implement an e-business strategy
Description This unit covers implementation, monitoring and review of e-business strategy.This unit is related to BSBEBUS601A Develop an e-business strategy. Consider co-assessment with BSBEBUS505A Implement new technologies for business. e-businessThis unit covers implementation, monitoring and review of e-business strategy.This unit is related to BSBEBUS601A Develop an e-business strategy. Consider co-assessment with BSBEBUS505A Implement new technologies for business. e-business
Employability Skills Not applicable.
Learning Outcomes and Application Not applicable.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Implement action plan for e-business strategy
  • Business processes are identified and re-engineered using online technologies in accordance with the business plan and the e-business model
  • Technology for e-business implementation is acquired in accordance with the action plan and budgetary requirements
  • Policies and procedures are used to guide business operations in accordance with the e-business model
  • Learning and development opportunities are provided in accordance with the business plan and staff needs
  • Information and development support is provided to customers and supply chain to assist in implementation of the e-business strategy
       
Element: Manage the business change process
  • Coaching and mentoring is provided to assist staff, supply chain and customers to master new processes and new technologies in accordance with individual needs
  • Staff, supply chain and customers are kept informed of progress in the implementation of change to an e-business model
       
Element: Monitor implementation and manage contingencies
  • The culture of the business and its effect on achievement of business goals is monitored and processes for dealing with culture change are managed in accordance with the e-business strategy
  • Opportunities are identified to adjust policies and processes to respond to the changing needs of customers, supply chain and the organisation
  • Adjustments to manage contingencies are made in accordance with level of responsibility and authority
       
Element: Evaluate and improve e-business strategy
  • Review of the implementation of the e-business strategy is undertaken in accordance with organisational requirements
  • Information and reports are used to compare plans, budgets, timelines and forecasts to actual performance
  • e-business systems are reviewed in consultation with users and personnel responsible for e-business and recommendations made for improvements
  • Evaluation results and feedback from users are used to plan and improve future e-business strategies
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.

Critical aspects of evidence

Integrated demonstration of all elements of competency and their performance criteria

The importance of culture change for the successful implementation of an e-business strategy

Underpinning knowledge*

* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency

Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination

e-business environment

e-business terminology

Legal, ethical and security issues relating to e-business

Culture of e-business versus traditional business models

Open and international standards

Implementation issues

Underpinning skills

Computer technology skills

Literacy skills to interpret policies and procedures and provide information to others

Numeracy skills for complying with budgetary requirements

Communication skills for consultation with users, supply chain and customers

Change management

Ability to relate to stakeholders from a range of social, cultural and ethnic backgrounds and physical and mental abilities

Resource implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Consistency of performance

In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations

Context/s of assessment

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement

Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package

Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment

Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit

Three levels of performance denote level of competency required to perform a task.

1. Perform

2. Administer

3. Design

Collecting, analysing and organising information - to re-engineer business processes and to evaluate and produce reports (3)

Communicating ideas and information - to assist and coach staff, supply chain and customers with new e-business model and to keep stakeholders constantly informed of the changes in e-business strategies (3)

Planning and organising activities - by developing policies and procedures to inform business operations and to implement e-business strategies (3)

Working with teams and others - to provide training and development and to bring about the culture change necessary to manage change and to implement effective e-business strategies (3)

Using mathematical ideas and techniques - to meet budgetary requirements (1)

Solving problems - to manage change, to deal with contingencies and to develop and adapt processes and procedures to implement e-business strategies (3)

Using technology -to provide business services (3)

The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.

Critical aspects of evidence

Integrated demonstration of all elements of competency and their performance criteria

The importance of culture change for the successful implementation of an e-business strategy

Underpinning knowledge*

* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency

Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination

e-business environment

e-business terminology

Legal, ethical and security issues relating to e-business

Culture of e-business versus traditional business models

Open and international standards

Implementation issues

Underpinning skills

Computer technology skills

Literacy skills to interpret policies and procedures and provide information to others

Numeracy skills for complying with budgetary requirements

Communication skills for consultation with users, supply chain and customers

Change management

Ability to relate to stakeholders from a range of social, cultural and ethnic backgrounds and physical and mental abilities

Resource implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Consistency of performance

In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations

Context/s of assessment

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement

Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package

Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment

Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit

Three levels of performance denote level of competency required to perform a task.

1. Perform

2. Administer

3. Design

Collecting, analysing and organising information - to re-engineer business processes and to evaluate and produce reports (3)

Communicating ideas and information - to assist and coach staff, supply chain and customers with new e-business model and to keep stakeholders constantly informed of the changes in e-business strategies (3)

Planning and organising activities - by developing policies and procedures to inform business operations and to implement e-business strategies (3)

Working with teams and others - to provide training and development and to bring about the culture change necessary to manage change and to implement effective e-business strategies (3)

Using mathematical ideas and techniques - to meet budgetary requirements (1)

Solving problems - to manage change, to deal with contingencies and to develop and adapt processes and procedures to implement e-business strategies (3)

Using technology -to provide business services (3)


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Not applicable.

The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Legislation, codes and national standards relevant to the workplace may include:

award and enterprise agreements

national, State/Territory legislative requirements especially in regard to Occupational Health and Safety

industry codes of practice

OECD International Guidelines for Consumer Protection in E-Commerce

copyright laws

defamation laws

privacy legislation

intellectual property, confidentiality requirements

legal and regulatory policies affecting e-business

e-business is:

every type of business transaction in which the participants (ie suppliers, end users etc) prepare or transact business or conduct their trade in goods or services electronically (Definition of e-commerce in E-competent Australia, ANTA, May 2000)

Policies and guidelines may include:

security

privacy

confidentiality

information management

risk management

intellectual property

fraud prevention and detection

business ethics

human resource management

performance management

electronic communication

outsourcing

legal issues eg jurisdiction, contract validity, taxation

Information and development support may include:

personal identification and password for online access to business processes eg purchasing or supply

banking information for electronic funds transfer

new protocols relating to legal or security issues for e-business

open and international standards e.g. EAN.UCC or UN/EDIFACT

contact person

advice on staffing arrangements

advice on technology issues / compatibility

advice on existing business strategy and base business versus growth business

feedback loops

The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Legislation, codes and national standards relevant to the workplace may include:

award and enterprise agreements

national, State/Territory legislative requirements especially in regard to Occupational Health and Safety

industry codes of practice

OECD International Guidelines for Consumer Protection in E-Commerce

copyright laws

defamation laws

privacy legislation

intellectual property, confidentiality requirements

legal and regulatory policies affecting e-business

e-business is:

every type of business transaction in which the participants (ie suppliers, end users etc) prepare or transact business or conduct their trade in goods or services electronically (Definition of e-commerce in E-competent Australia, ANTA, May 2000)

Policies and guidelines may include:

security

privacy

confidentiality

information management

risk management

intellectual property

fraud prevention and detection

business ethics

human resource management

performance management

electronic communication

outsourcing

legal issues eg jurisdiction, contract validity, taxation

Information and development support may include:

personal identification and password for online access to business processes eg purchasing or supply

banking information for electronic funds transfer

new protocols relating to legal or security issues for e-business

open and international standards e.g. EAN.UCC or UN/EDIFACT

contact person

advice on staffing arrangements

advice on technology issues / compatibility

advice on existing business strategy and base business versus growth business

feedback loops

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Business processes are identified and re-engineered using online technologies in accordance with the business plan and the e-business model 
Technology for e-business implementation is acquired in accordance with the action plan and budgetary requirements 
Policies and procedures are used to guide business operations in accordance with the e-business model 
Learning and development opportunities are provided in accordance with the business plan and staff needs 
Information and development support is provided to customers and supply chain to assist in implementation of the e-business strategy 
Coaching and mentoring is provided to assist staff, supply chain and customers to master new processes and new technologies in accordance with individual needs 
Staff, supply chain and customers are kept informed of progress in the implementation of change to an e-business model 
The culture of the business and its effect on achievement of business goals is monitored and processes for dealing with culture change are managed in accordance with the e-business strategy 
Opportunities are identified to adjust policies and processes to respond to the changing needs of customers, supply chain and the organisation 
Adjustments to manage contingencies are made in accordance with level of responsibility and authority 
Review of the implementation of the e-business strategy is undertaken in accordance with organisational requirements 
Information and reports are used to compare plans, budgets, timelines and forecasts to actual performance 
e-business systems are reviewed in consultation with users and personnel responsible for e-business and recommendations made for improvements 
Evaluation results and feedback from users are used to plan and improve future e-business strategies 

Forms

Assessment Cover Sheet

BSBEBUS504A - Implement an e-business strategy
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBEBUS504A - Implement an e-business strategy

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: