Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBEDU302A Mapping and Delivery Guide
Assist in resolution of issues and incidents in an international education environment
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | BSBEDU302A - Assist in resolution of issues and incidents in an international education environment |
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Description | This unit describes the performance outcomes, skills and knowledge required to contribute to the resolution of issues and incidents in an international education environment. It emphasises applying processes to appropriately deal with day to day issues and incidents, as well as serious issues and critical incidents, including providing support to clients and others.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to individuals carrying out administration work, with some supervision and guidance, in an international education environment. They could work in the administration of education programs and projects in organisations from one or more international education sectors (schools, English language training organisations, vocational education and training, higher education, postgraduate education). These organisations could be onshore or offshore and public or private. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field | Administration - Educational Administration |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Contribute to issue resolution and incident response processes |
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Element: Contribute information for distribution to those affected by issues and incidents |
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Element: Communicate effectively with those affected by issues and incidents |
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Element: Contribute to records and team reports on issues and incidents |
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Element: Contribute to development of organisational policies and procedures for the resolution of issues and incidents |
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Element: Provide advice to clients in resolving issues and incidents |
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